Vivid Care Reviews

Name: Vivid Care
Address: Rofta House, Rudgate, Wetherby, United Kingdom
Rating: 4.80

4.8 Rating 516 Reviews

96 %

of reviewers recommend Vivid Care

4.8

Based on 516 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Visit Website

Phone:

01423 799960

Email:

enquiries@vivid.care

Location:

Rofta House,
Rudgate,
Wetherby
United Kingdom
LS23 7QA

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Vivid Care 5 star review on 2nd February 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“After helpful discussion and advice from your team I purchased an Opera electric profiling bed. The delivery was swift, professional and friendly. The bed I find to be a high quality product and excellent for all my requirements. Very happy with your service.”

Helpful Report

Posted 1 day ago

“We ordered a replacement cushion and leg rest motor for Connor's lento care chair which is about three years old now, it was quick an easy to get a price and delivery was quick. The man that delat with my order was polite and helpful.”

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Posted 6 days ago

“Arranged our Raizer Liftup annual service easily, via email, with the Vivid Care After Sales Team. Engineer was arranged to come the following week, when he carried out the service and very helpfully provided a demo whilst he was with us.”

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Posted 1 week ago

“I always get seen to straight away when I ring up(I'm Oswald's sister who sorts the chair ,) the whole company right from the rep Harry through secretaries and engerneers are always helpful and pleasant and totally understand what I's going on if patient having bit of a time and have to wait .”

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Posted 2 weeks ago

“Relatively quick resolve to rectify the problem with my husband’s Lento chair. Friendly responsive staff.”

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Posted 4 weeks ago

“Very friendly & efficient and met all our needs/”

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Posted 1 month ago

“I thought I had already written one? Everyone very helpful & paid attention to all the detail”

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Posted 1 month ago

“My husband was confined to bed and needed support sitting, it was suggested I asked Vivid Care for an assessment, this was quickly arranged and thorough and caring. I found your staff efficient and helpful at all times and the Lento Neuro chair has been beneficial to my husband, he is now able to spend a increasing amount of time out of bed and to sit comfortably. Thank you!”

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Posted 1 month ago

“He came out and serviced and repaired 2 of the Razier for us also whilst here he had a look at a chair that I recently got new arms for we both noticed that the replacement arms wouldn't fit so he took photos and went back to his work place to report what he found.”

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Posted 1 month ago

“The Vivid Care engineer came to set up mum’s chair and provided care home staff with a demonstration. We’ve also had a successful video call to assist with a repair. On both occasions, everyone got the support they needed and found the engineer extremely helpful. Thank you for this great service!”

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Posted 2 months ago

“Highly recommend Vivid Care for all aspects of care needs. We have worked with David Jordan to provide our daughter with new equipment for her disability. Seating is high priority as is how the equipment is used. David helped us achieve everything including our daughter choosing a bespoke chair in colours she was extremely happy with. Nothing was missed and we were kept informed of delivery at every stage. Result was delivery of wheelchairs totally meeting our daughters needs! The process was very easy as vivid care are highly experienced and together with their client achieve amazing results. Will continue to return when advice or anything is needed in the future. Thank you very much vivid care.”

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Posted 2 months ago

“Definitely a 5 ⭐️ review. Mum had been waiting ages for a NHS wheelchair assessment so we decided to try the few assessment Vivid Care offer. Mum ordered a chair which arrived in under 3 weeks. It will really improve her quality of life. David Jordan was amazing and so patient”

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Posted 2 months ago

“We were very impressed with Jacob's repair of the support chair, very professional and very prompt arrival. Grateful to have the chair back in use.”

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Posted 2 months ago

“Reply received very quickly with good information”

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Posted 3 months ago

“I bought a Quickie Q300 M from Vivid Care in 2021. Great advice and test drives at and around my home. Since then, their wheelchair engineer (Jamie) has come to service it, firstly yearly, now when I can feel it getting loose/rattlly. He's been great.”

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Posted 4 months ago

“ALWAYS SO HAPPY TO ASSIST X ESPECIALLY JUIE xx”

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Posted 4 months ago

“I’d like to thank Vivid Care for a wonderful chair. When we first made contact, they were very supportive and helpful. We visited the showroom and again we were warmly welcomed. Special thanks to Maxine. The ordering was easy, the updates on delivery were great, and it was there within 5 working days. Delivery and setting up again was fabulous.”

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Posted 4 months ago

“The service provided was abysmal. I was never very sure which of the Group Companies I was dealing with. Every promise made was broken. Many weeks after the chair was meant to be delivered it eventually turned up, but without the power cable.”

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Posted 4 months ago

Hello, thanks for your feedback. I can see this relates to a chair that we delivered around 12 months ago and we apologise for the issues there were with delivery to your location using external fulfilment. As a direct result of this issue we have since updated our delivery service to your area to ensure it is handled via our own drivers – apologies you were let down on this occasion. Many thanks Tristan

Posted 4 months ago

“The chair was easy to order and exactly as advertised. Delivery was on time, by a totally competent technician who taught the staff how to place my husband in the chair correctly, and how to adjust the chair's position and supports for maximum pressure relief and comfort.”

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Posted 4 months ago

“The Lento Care Chair is absolutely perfect. My husband's whole demeanor relaxed as soon as he was placed in it. The fit is perfect and support great while being comfortable. He was able to sit upright to eat for the first time in months! Technician was patient and very helpful, instructing us in how to adjust everything - which is very easy!”

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Posted 4 months ago

Vivid Care is rated 4.8 based on 516 reviews