Vivid Care Reviews

Name: Vivid Care
Address: Rofta House, Rudgate, Wetherby, United Kingdom
Rating: 4.79

4.8 Rating 533 Reviews

95 %

of reviewers recommend Vivid Care

4.8

Based on 533 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Visit Website

Phone:

01423 799960

Email:

enquiries@vivid.care

Location:

Rofta House,
Rudgate,
Wetherby
United Kingdom
LS23 7QA

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Vivid Care 5 star review on 2nd February 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The Wheel locks on my TiLite ZRA were worn out after 14 years hard use. I contacte Vivid Care on 25th July to see if they could source replacements. Karlyn was so helpful. She understood the problem, asked me for photos of the worn out parts and was able to obtained the right parts, which U received on 18th August. Far quicker than I expected as the chair was manufacturedcin the USA. A fantastic service from Karlyn and I can't speak highly enough of her and Vivid Care.”

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Posted 1 day ago

“Very helpful staff & speedy service”

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Posted 2 days ago

“Feedback from the client's wife: “The Lento care chair has truly changed our lives. Before having this chair, my husband was uncomfortable and had to keep shifting every 15 minutes because of the pain in his back and sacrum. Since using the Lento chair, he can sit comfortably for long periods thanks to the pressure-relief cushion and soft material the chair is made of. The armrests are set up perfectly for him (at different hight each), which helps his posture and stops him leaning to one side. The triple motor makes it so easy to adjust and reposition him, helping us achieve the exact position he needs without effort. For me as a carer, the chair is just as life-changing. It’s so easy to move around because of the larger wheels, which makes daily tasks much less stressful. Knowing that Adrian is comfortable and properly supported gives me peace of mind. We are both extremely grateful for this chair, and I would recommend it to anyone who needs both comfort and practicality.””

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Posted 1 week ago

“Excellent service and efficient professional delivery of a riser recliner chair that we hired.”

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Posted 3 weeks ago

“Very pleased with the service we received. We needed a new part for my husbands walker. VIvid care were very helpful in getting this part. and helping us. Thank you.”

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Posted 4 weeks ago

Thank you for your kind words! We're glad to hear that we could assist you with the walker part your husband needed. We’re always here to help, even if it's just something small you need. Warm regards, Team Vivid Care

Posted 4 weeks ago

“Not to happy with the chair I bought. Does not rise high enough as described inches video demonstration. Brake not to happy about either does not didengage properly.”

Helpful Report

Posted 1 month ago

Hello Kathleen, Thank you for your feedback. I've spoken to the team and it appears that you've already flagged these concerns and we have one of our engineers due to visit this week to take a look. We did order the same configuration as the demonstration model you tried so we're a bit confused as to what has happened, but please rest assured that we will get this resolved for you! Warm regards, Tristan

Posted 4 weeks ago

“Harry has been proactive in joint-working to ensure the customer's newly prescribed chair is fully functioning and suitably adjusted, to maximise the benefits of the chair for the customer's needs.”

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Posted 1 month ago

Thanks so much for the feedback Karen, and thanks for your continued business - it means a lot! Will pass your kind comments to Harry. Thanks again, Tristan

Posted 1 month ago

“Excellent service from start to finish! I spoke with Harry initialy about a little problem that arose with our chair. Jordan arrived the following morning and rectified the problem, AND he the checked the entire chair to check that everything else was working satisfactorily - which it was! Thank you all who willingly supplied such prompt and effective service.”

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Posted 1 month ago

Thank you so much for your glowing review, Susan! I'll pass your feedback on 😁 Kind regards, Tristan

Posted 1 month ago

“Everything about my recent experience with my wife's chair has been excellent. I received prompt and proficient service from Harry, (the Manager I had dealt with when I purchased the chair 6 months ago, through to the technician who arrived the following morning, at the stated time, to remedy the problem which had occurred. I think the Technician may have bene called Jonathan, (I was not at home when the visit took place). Whoever the Technician was, he not only remedied the specific problem but apparently checked over the entire chair mechanism. Please pass on my personal thanks to all those involved. I was very grateful that the interruption to my wife's care as kept to an absolute minimum.”

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Posted 1 month ago

Thank you so much for your wonderful review, Mike! We’re really pleased to hear that you had such an excellent experience with our team from beginning to end. Thanks for your kind words and I will make sure to pass on your thanks to everyone involved. Warm regards, Tristan

Posted 1 month ago

“Vivid care have been so professional and caring from the start of my enquiries to purchase a new bed. The female person I spoke to, I do have her name, was so kind and understanding. I explained my situation and followed her advice and recommendations. I ordered the appropriate bed and having placed the order Vivid care continued to keep in touch. Delivery was made not only on the date but the time was spot on. The technicians assembled the bed and checked it was working correctly. Without doubt a very professional company that I would fully recommend. Thank you Vivid.”

Helpful Report

Posted 1 month ago

Thank you so much for your fantastic review, Nathan! We're thrilled to hear that you had such a positive experience with our team and that the bed is working well for you. We do work hard to provide supportive and timely service, so we're glad that everything went smoothly from your initial inquiries all the way to the delivery and assembly. Thanks for recommending us to others too - much appreciated! Kind regards Tristan Vivid Care

Posted 1 month ago

“Vivid care have been excellent. Maxine was so understanding, knowledgeable, and helpful. Customer service is excellent. The Vivid chair is top quality throughout. An engineer came and set up the chair specifically for Mum, he was empathetic with Mum as she was very anxious. After a few weeks Mum was not sure about the chair, so Maxine sent out an assessor Harry, even though Mum was in bed , he adjusted the chair, showed the staff how to adjust it too. Mum now loves the chair. It means she can stay in it without any concerns about pressure sores, and it is easy to push about the care home, in and out of the lifts and can go outside. I would highly recommend Vivid care.”

Helpful Report

Posted 1 month ago

Thank you so much for your kind words, Mandy! We're absolutely delighted to hear that Maxine, Harry, and the team were able to provide the support and understanding your Mum needed. It's wonderful to know the Vivid chair is making such a positive impact on her comfort and wellbeing. Your recommendation means a lot to us, and we truly appreciate you taking the time to share your experience! Warm wishes, Team Vivid Care

Posted 1 month ago

“Very responsive company. Harry is a knowledgeable and proactive rep.”

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Posted 1 month ago

Thank you so much for your fantastic review, Karen! We love working with you and the rest of the team, thanks so much for your support and all you do for the community. Thanks again for your feedback and I will ensure it reaches Harry! Warm wishes, Tristan

Posted 1 month ago

“The LENTO chair is very comfortable and the staff I dealt with very helpful. However I have some concerns over the amount and cost of follow up repairs / servicing.”

Helpful Report

Posted 2 months ago

Hello Colin, many thanks for your message. I'm very pleased to hear that you like the comfort of the Lento chair and find our staff helpful! On your concerns about costs of follow up repairs, I've checked on this and it appears that despite your chair being just out of warranty, we have not only carried out a repair completely free of charge, but we've also serviced it too at no cost to yourselves! We'd therefore appreciate it if you could consider amending your review - thank you! Kind regards Tristan

Posted 2 months ago

“Prompt response to queries Good service from friendly and efficient staff.”

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Posted 2 months ago

Thank you for your wonderful review! We're thrilled to hear that you found our staff friendly and efficient. We truly appreciate your feedback and will share it with our team! Warm regards, Team Vivid Care

Posted 2 months ago

“My brother absolutely loves his new rise/recliner chair. The customer service, empathy and understanding of peoples needs are outstanding. Wouldn't hesitate to recommend at all.”

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Posted 2 months ago

Thanks so much for the lovely review, much appreciated! We really do care about making a difference and making people comfortable again so it's certainly nice to hear that that comes across! Thanks again for letting us know, we'll pass your feedback to the team. Kind regards, Tristan

Posted 2 months ago

“On my initial contact with Vivid I found them so helpful. I explained my son’s situation and his disability and found Vivid were so understanding. The bed which we agreed on was identified by Vivid to be the one required to suit my son’s needs. A date was selected for delivery and installation. I had two telephone calls prior to that day to let me know everything was arranged with the installation crew. Delivery and installation was as arranged and the technician fully explained the operating procedures. The price of the bed was a very fair price and I am pleased to say that bed is everything my son needs. A very professional, caring and understanding company. They deserve a 5 star rating.”

Helpful Report

Posted 2 months ago

Thank you so much, Les, for your lovely review! We are really pleased to hear that our team was able to assist you and your son in finding the right bed for his needs. Your kind words about our understanding and professional service truly mean a lot to us. We’re glad the delivery and installation went smoothly and that the bed is working out well for you both. Wishing you both all the best! Warm regards, Team Vivid Care

Posted 2 months ago

“Your products are overpriced and not sturdy enough”

Helpful Report

Posted 2 months ago

Hello Brian, I've looked into this and it appears that a 2 point belt that was originally supplied free of charge from us broke on the plastic clip. You ordered a new one from us but then decided to cancel this order and buy a belt from elsewhere, hence we refunded all monies. These plastic clips are on all 2 point belts from all suppliers and are used on many different products both inside and outside of the healthcare industry (eg. on lifejackets). Unfortunately if there is substantial and sustained pressure on these clips then occasionally they can break. We have looked into alternative materials but the plastic is used to allow the clip to flex in and out of the buckle, so it's difficult to come up with a different option. I trust this makes sense and thanks for sharing your feedback with us, we are continuing to look at other options. Warm regards, Team Vivid Care

Posted 2 months ago

“After helpful discussion and advice from your team I purchased an Opera electric profiling bed. The delivery was swift, professional and friendly. The bed I find to be a high quality product and excellent for all my requirements. Very happy with your service.”

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Posted 2 months ago

Thank you so much for your review! We're really pleased to hear that our team was able to assist you in finding the perfect electric profiling bed for you. It’s great to know that the delivery experience met your expectations and that the bed is serving you well. Best wishes, Team Vivid Care

Posted 2 months ago

“We ordered a replacement cushion and leg rest motor for Connor's lento care chair which is about three years old now, it was quick an easy to get a price and delivery was quick. The man that delat with my order was polite and helpful.”

Helpful Report

Posted 2 months ago

Thank you for the fantastic review, Connor! We're so glad to hear that the ordering process for the cushion and leg rest motor was quick and easy for you. Our parts and service department do a great job, so we'll certainly pass on your comments to them. Best wishes, Team Vivid Care

Posted 2 months ago

“Arranged our Raizer Liftup annual service easily, via email, with the Vivid Care After Sales Team. Engineer was arranged to come the following week, when he carried out the service and very helpfully provided a demo whilst he was with us.”

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Posted 2 months ago

Thank you so much for your wonderful review! We're delighted to hear that you found the process of arranging your Raizer service easy and efficient. It's great to know that our engineer was able to provide you with a helpful demonstration during the visit - they do certainly go above and beyond! Best wishes, Team Vivid Care

Posted 2 months ago

Vivid Care is rated 4.8 based on 533 reviews