“Supposed to send copies of documents in both my name and my wife's name but we have not received them yet. When I bought the insurance the person on the phone assured me that they will send these documents in both of our names.”
“£35 administration fee for changing my address!! More than my monthly payment. I don't expect it for free but think that's rather steep for changing my address people move house all the time. Would not get my insurance through this company again or recommend to anyone friend.”
“Nothing but issues determining the actual monthly premium, trying to set up the direct debit, couldn't cancel due to ridiculous £49 charge for doing so. Not often I am incensed with the service provided by a company but I was with OneCall. This has no bearing on the call to Maxine today but to previous customer service from OneCall.”
“There was an error on the dates of my new insurance, my old one ran out at midday, the new one started the following midnight. It was dealt with, no questions asked. But it took me over 30 minutes to get through, plus a further 20 minutes stuck with a phone to my ear. I did tell One Call that I had just acquired a dash cam, thinking it would bring my premium down, they came back and wanted £30 more. But they did honour the original price, how nice of them. If they hadn't I would have gone elsewhere. Also I got text saying £25 cash back for taking a new policy out. Yeah right, £25 was knocked off the premium. I should have said no to the policy then, or during my cooling off period. Let us see if I get £10 for this review?”
“Ref (KW9) I look forward to receiving £10 off my insurance next year. Thankyou for sorting this out for me katherine, hower could I just say that you need to slow down a bit when talking to customers, I had to ask you 3 times, particularly if like me they are a bit hard of hearing.”
“I was please with the telephone manner of JR7
But I did feel that the speal was to fast and I was
unable to take it all in at the speed it was given..
how ever I was disappointed that I had been driving
around with no insurance for 3 months as on renewal
for some reason my card was declined and you only
phoned twice and the phone was engaged so you never
bothered again..so you sent a letter which never arrived
So this is the first time in 55 years that I was driving with
out insurance ,but this was not the fault of JR7 but your
renewals department”
“It was very easy for me to upload my documents but they denied receiving one of them and threatened to cancel my insurance. I returned home to a letter saying they had cancelled as I had not sent them the documents (I had) by a deadline that had passed while I was away. They said I was entitled to a refund but I never received the money they promised. I will never use one sure again.”
“I changed to a smaller car. I accept there would be an Administration fee, and if the car was newer or more powerful that there would be a premium increase. However, I thought I'd get a credit or something for a smaller car.”
“Had raised a claim early January this year. Had no acknowledgement of receipt of documents or any regular communication as to where the claim was and it was only me contacting them that gave me any idea as to where the process was. It was only in June that I received a communication from them stating the outcome, which I was not at all happy with, but had to accept.”
“Despite a trouble free year my renewal premium had risen by £50. When I asked why this was the young lady was unable to give a satisfactory answer and was rather brusque. I mentioned that the government crackdown on false claims and ambulance chaser should have meant premiums should reduce, but to no avail. I told her I had a cheaper quote but she was reluctant to engage in any negotiation unless I told her what that was, which seemed to give her the initiative so I declined. Typical insurer I suppose, no care for a loyal customer and out to get whatever they can”
“After a trouble free year where nothing has changed my premium had risen by £50. When I asked why, especially in view of the fact that the government crackdown on whiplash and ambulance chasing con men means that premiums should be reduced, the young lady concerned was unable to explain and somewhat brusque to say the least. I asked for a better price but again she was unable to make an offer until I told HER what other quotes I had had. Typical insurance company, fleecing customers whenever they can however they can.”
“I had to call several times to ensure the policy was correct, but the staff were knowledgeable, I obviously wasn't asking the right questions.
MB9 was the best of those I spoke to”
