“This company charges you to change details on your insurance, and they charge you if you junk them. That should not be allowed. It discourages competition. Won't use this lot ever again. Hope to God I dont need to make a claim! Avoid at all costs.”
“Ref : LB6
Was very helpful.
I also was offered £25 discount, for recommending another car insurance person. But not sure how I can claim this. The second policy was purchased the same day as I purchased mine.
Please advice and confirm how to claim this?
Also I need email address to send proof of NCD, as I need to forward an electronic format. Your web only gives me the option of selecting a photo.”
“I chose this policy after comparing and shopping around I chose breakdown cover and called AA to cancel my breakdown cover with them, the tried to convince me you breakdown cover would not be of the same so a dare and I still faceless b cause I was confident in my choice . Today I received a call to reaveal that I wasn't covered to any great standard at all and would need to pay more to increase the standard of my breakdown cover”
“Initial response as I expected.no problems until I changed my vehicle. Telephoned response informed me of an
exceptional handling charge which included the reduction of my excess on the policy. Since I was close to completing the transaction on my new car and required cover I accepted the quote and provided my credit card details for payment. Minutes later waws told that they were unable to complete the transaction but my cover had been altered to my new vehicle. Three or four days later I rang just to confirm that I was insured, this was confirmed but the requisite payment was demanded within three days. In response to my further querying this subject of decreasing my excess I was told that this would be done. I paid and have had no further communication from 1 Call and my feelings are that I would not have accepted the excess originally quoted. I will be glad at the conclusion of my cover to seek alternative quotes.”
“The lady I dealt with was clear and concise.
Overall I feel the people I have spoken to have been great but in the documentation that followed all the details weren't there AND the wrong phone number was attached. So it directed my call to the car line.
Theses are simple things that should be sorted.”
“The one-call name is apt, because you make one call to get your insurance sorted out, and then you never hear from them again. Every call you make to them, you receive instructions to call another phone number and deal with other firms , or claims departments or Garages. the service was appalling, and these departments never called back . the claim is over four months old and I have just been given a write off value after many , many phone calls all at my own expense.
An experience not to be repeated/”
“I had to call to discuss a bounced direct debit after having fraudulent use on my bank account which cleared out all my money. Having spoke to around 6 different people and being left on hold for all together 20mins, costing me in phone call usage, each time I was put through to a new person I got put through to the wrong department and spent even more time having to call another new number!!! Eventually I managed to sort the issue but the cost and stress it made by doing so was unnecessary!”
“Not sure if this the correct column to write the reason I am leaving One Call. But the answer is, that I am not impressed with the hidden add on's. i.e. Used the internet to find the best policy for me, settled the deal by credit card, only to receive a letter demanding another £30 for using the internet service. Also thought that retaining my card details was legal, so do not trust the integrity of One Call”
“I received so many emails, documents.... it is the first time i am looking for to insure my belongings in London. operators speak to the customer as if we were experts in insurance...
I will cancel the pre-agreement today as I don't understand it at all.
regards
Iman Sibaiova”
“No real problems just a big increase which change of vehicle also when we had a breakdown had to pay an excess for it to be recovered which never had to do with any other insurance breakdown”
“Purchasing the policy was very straight forward.
I was charged 2 separate items on my card rather than one total.
Both the online chat & phone lines took for ever to answer (both in excess of 10 minutes) to ask a simple question about my policy.”
“OK so this is two tone review to be honest
I purchased this insurance through compare the market
My first contact with one call themselves was a nightmare I almost cancelled the policy as the service was very bad the operator would not listen to me and kept talking over me saying I was wrong this resulted in me having to pay more money as I had disclosed some information correctly
However I have again contacted them a couple of times to change my car and again today to change the registration after fitting a personal number (£15 admin fee)
But the last couple of times they have been very helpful on the phone ,today it was Steven SH4 who was great to be honest and he may have given me the will to renew with them next year which I was certainly not going to do so thank you SH4”
