“After services was fine although I found out that my policy was not the same cover as my previous one. The consultant I spoke to when renewing assured me it was the same :) disappointing as I have used this insurance provider for a few years now. Will be switching nxt year as this is not acceptable :)”
“Spoke with a really lovely woman AE2 when I called to make an enquiry about my policy. She was very warm and understood my problem - really listened- and most importantly acted more or less instantly to calm and help me.”
“Spoke with a really lovely woman AE2 when I called to make an enquiry about my policy. She was very warm and understood my problem - really listened- and most importantly acted more or less instantly to calm and help me.”
“The person I spoke to was helpful and friendly, however, in common with so many people doing this sort of job, she spoke very rapidly. No doubt this is because it's very routine to them, but it's not at all helpful to the customer.”
“My issue which needed the address changing was sorted quickly and correctly and the documents e mailed to me immediately. This was done by AE2.
Many thanks”
“I had to phone to clarify something, I was on hold for 35 minutes, when I finally got through I asked what one call direct policy was on answering a call and was told it is sunday there is only four of us here!!”
“I had no record of my policy with One Call and had to trawl through financial statements to find out who, if anyone, was insuring my home and contents. Either I was not sent any documentation, or and this is a strong possibility, the email that came into my junk folder looked identical to the ones I've just received. They look like this:
from Home Admin No subject
Where is there any mention of One Call, or home insurance or policy documents? If I trashed it, no wonder I did. Please address this asap and send clearly marked emails from now on. You can't help them going into Junk, I know, but at least label them clearly so that customers get at least a vague clue about the contents. Nowadays no one opens random junk mail.”
“I had not received any information about renewing my policy as it had been set to my old address. The first I new was when the money was taken from my account. I telephoned to inform you about the old address. Maxine was very helpful and apologetic and sorted the matter out and sent me the new amended paperwork plus the £10 discount due to me.”
“I had not received any information about renewing my policy as it had been set to my old address. The first I new was when the money was taken from my account. I telephoned to inform you about the old address. Maxine was very helpful and apologetic and sorted the matter out and sent me the new amended paperwork plus the £10 discount due to me.”
“the car breakdown included with my insurance was not very clearly set out on the website, it was a sharp eyed insurance broker who contacted me to point out the poorly explained rubbish breakdown cover i had opted for. I have now upgraded my breakdown cover but I would have made a better choice in the first place if the details of the cover were more clearly laid out.”
“Did not know the excess was £100 for windscreen replacement and £20 for repairs ( my mistake for not checking ) which i think is excessive and will not renew with these again will look around for better value. Theres lots around with free repairs
and lower replacment excess .”
“Documents should be sent out with explanatory names not just serial codes and numbers. The difference in premiums - discounted and not discounted - with two figures in different documents is confusing and moreover misses what would otherwise be a marketing benefit for you. This should be rethought, I advise. Contact LC1 was perfectly competent, although she should be briefed not to despatch documents without proper titles.”
