“The advisor AB6 was most helpful sorting out my husband's car insurance on a sunday. He made it a very easy experience and I am glad that i have my car insurance and my husband's with the same company now.”
“I rang one call when I was offered a cheaper policy elsewhere. They were able to reduce my premium to very close to the cheaper offer and reduce my excess. I was happy thereafter too renew my insurance with one call. The people on the phone were very helpful and quickly dealt with my call. Very satisfied with the service I received.”
“I made an inquiry regarding mid term adjust. I was dealt with by RD4 – REGAN who was very polite, knowlegdeable and gave me the confidence to proceed. Very pleased with the excellent service. Thank you.”
“Received a call regarding my excess I hadn't realised I had it set so high. Call handler SC3 explained everything very clearly and I saved money which I was very happy about. Gave me confidence in the company. Thanks”
“Needed to phone to clarify a couple of points, sr2 dealt swiftly with my questions and I was pleased to accept the competitive quote for my car insurance.”
“Needed to phone to clarify a couple of points, sr2 dealt swiftly with my questions and I was pleased to accept the competitive quote for my car insurance.”
“Spoke with rep JB9 about renewing my car insurance. He spoke clearly, with a relaxed, friendly manner. It was obvious he and he knew what he was talking about. I managed to cut off the call and he called me back within seconds! Payment was taken efficiently without any faffing or transferring to another rep. Email of policy documents and where to send NCD information was received within minutes of ending the call. Will happily recommend and consider for next year. And OneCall were the cheapest quote :)!”
“Made a claim due to flooding during my first year with Onecall and was so impressed with their fast response in dealing my with my claim that I have just renewed for the third year and have recommended them to my daughters!”
“The person who answered my call was c14 - Charmain and she was very helpful and friendly. She gave me the best price. One Call are very easy to deal with and easy to get through on the telephone especially letting you know where you are in the queue and estimated waiting time. Charmain sorted everything out for me in an efficient and friendly way.”
“Called today re; my home insurance renewal quote - on asking if renewal price could be bettered I was pleased to be told my premium could be reduced by another £12.00 which I was very happy with. The lady dealing with me (username KB6) was very helpful, quick and explained everything as she went along.
Loved the new secure payment section - gives me confidence in making the payment over the telephone. In no time at all my home insurance has been paid for the next year.”
