“The service was fine though I had to come back with some of the other quotes to get the premium reduced to be in line with the best of the other companies.”
“The provider was very good in setting up the policy and LC1 (Lauren) made the adjustment I requested when I called the following day, swiftly and accurately..”
“I received no documents on line and therefore had to contact One Call insurance the person I spoke to was very friendly and helpful. The call was dealt with very quickly, efficiently and the documents were emailed within seconds of my call! Great customer service thank you.”
“Operative very good when I eventualy got through to the correct person. But the numbet you gave on the emails took me to car insurance which was a wasted call and a waste of my time on the initial call.”
“I used a comparison site Go Compare and was told that the home emergency service was included. It turned that I would have a max of 3 call outs a year and a charge of £25 per call out which was not mentioned during my search. If home emergency is included it should mean that there is not an additional payment, otherwise the cost comparison is not a fair as a person would have to have in mind that £75 would need to be kept aside should an unfortunate incident occur. This needs to to corrected as other insurer's do not charge this £25. RT6 was very helpful.”
“I used a comparison site Go Compare and was told that the home emergency service was included. It turned that I would have a max of 3 call outs a year and a charge of £25 per call out which was not mentioned during my search. If home emergency is included it should mean that there is not an additional payment, otherwise the cost comparison is not a fair as a person would have to have in mind that £75 would need to be kept aside should an unfortunate incident occur. This needs to to corrected as other insurer's do not charge this £25.”
“It took a longtime for my phone call to be answered and then I was put through to the wrong department which promptly cut me off.Evetually I got through again and to the right department where my call was dealt with in a polite and professional manner.”
