“Agent was helpful and processed my request whilst on the call, good customer service, well done.
Call queue waiting time could have been improved for the centre, I was on hold for 12 minutes initially before I got through.”
“Good service but I did wait quite a while to get through. Found the quote to be very good value when I compared other quotes with the kind of cover I required. Overall a good deal and quick service.”
“Was initially frustrated trying to get through to the right department, but when I did AE2 was extremely helpful in answering my queries and providing my updated documents quickly.”
“I got a very good price for my home insurance. They sent documents via email which were easy to download however, on reading through, there were some ommissions. So I had to re contact to redo and resend docs. I also had to ask for a policy booklet as it was not sent automatically.”
“Was assisted by AJ5 in an easy transaction to renew my policy. He helped me thought the paperwork very quickly and I paid for the premium by a great secure method. Have been impressed by the efficiency and knowledge of the representatives. Would definitely recommend and use again.
.”
“Very easy to contact, short waiting time on the phone, with clear instructions and payment methods. I was able to pay for my policy by typing the numbers for my debit card instead of verbally,Mahican means you can do this anywhere.
.”
“JR7 was very helpful and clear over the phone she checked on documents uploaded and suggested that I sent required documents to her and she would deal with them and ensure that they were passed onto the correct policy.”
“I purchased this policy over the telephone and was given a far better
deal than I had through the comparison site I had visited.
cb8 was very helpful and dealt with any issues that I had
and would like to thank her for getting me a good deal
on my car insurance will certainly return when my renewal
is due next year.”
“We renewed our house policy over the telephone this time after receiving a "reminder call". When we called back the operator (RT6) was pleasant and identified our needs. However, we found that the operator had a "script" and it was difficult to understand at times because of the speed in which she was delivering it. Twice she was asked to slow down as we needed to understand exactly what we were paying for and the details concerning our purchase. Perhaps this could be addressed as mistakes are difficult to rectify and time consuming for all.
.”
“I did have to hold on waiting for my call to be connected for a little longer than I would have liked! However, when I did get through the customer service representative was really helpful, professional and a pleasure to deal with.
Overall I would recommend the service.”
“People on telephone very helpful and pleasant. However last year my policy was with Axa through One Call, and their assessor decided, that when my kitchen sink flooded, only one side of a kitchen built as a adjoining right angle flooded. Initially they tried to say the damage on one of the adjoining walls was due to the kitchen roof leaking, then, when I, my surveyor and the builders disputed this and the builders sent the Assessor up on the roof he had to admit he was wrong, They have tried to blame superficial outside cracks in the outside wall wrongly claiming that the water pools were in the place of these cracks. I, my surveyor and the builders disputed this, they have also claimed that one side of the adjoining wall was damaged due to rising damp. I, my surveyor and the builders disputed this and have supplied written and photographic evidence that there are no sign of rising damp. I have referred the matter to the Ombudsman. Both Axa and One Call know of this and that my family and I have had prolonged symptoms that the mould is adversely affecting our health. This they also know, this is backed up from our G.P. I advise anyone not to use any policy with Axa they have jumped at the opportunity to use varying untrue excuses to not pay for half the damage. If you are unfortunate enough to have to make a claim and an assessor from Cuningham Lindsey is sent record the meeting. I told he regularly says one thing to your face and another to the insurance, and that my experience is not uncommon even in a small island like Guensey.”
“Very thorough service provided by one call agent CB8, security procedure was good, and willingness to deal with my new annual car insurance in a professional and courteous manner was shown, also delivery of follow up emails very quick.”
