“I'm in between buying a house and needed to get my new house insured before I move in so this meant I had to insure two homes tj5 was very helpfull in getting the right insurance for me. He was also very friendly I would recommend one sure to any of my family and friends thank you.”
“Although emails and documentation for renewals say you are the cheapest clearly you are not as a renewal admin fee of £30 put the premium up, I had a £20 discount given to me on my renewal so because of this offer I remained with you.
We all have tighter Budgets and they get tighter and tighter if there is a margin for a cheaper quote then this should be observed and given at the time of renewal rather than us having to ask for the discount.
On a brighter note your Representative Laura Hulley was friendly and helpful with my query on the renewal and because of her help this secured my staying with you.”
“Had to call customer services to discuss my policy renewal, the person on the phone was very helpful and professional. I was able to amend some details and renew my policy in a matter of minutes.”
“Noproblems with them. Only gripe is that when I rang about a part of my policy there customer services were very slow to respond. After 30 mins on hold I put the phone down.”
“No hassle. I originally contacted One Call to cancel my renewal but was quickly offered another quote. Clear and concise information. AJ5 answered all my queries immediately.”
“I have been a customer of One Call for several years. However I was extremely alarmed upon arriving home from holiday abroad to find my car insurance had been cancelled less than ONE HOUR after I had been sent a renewal reminder. This meant I had driven home from Heathrow airport without knowing that I was uninsured. I contacted One Call immediately and spoke to supervisor NS4, who confirmed that I was not covered but could not explain how the mistake had been made. Nonetheless he did say that if I had had an accident I would have been in serious trouble. This I found very disturbing. However he was gracious enough to apologise for the mistake and promised to make sure this would not happen in future.
I have re-insured my car for another 12 months and expect this will never happen again.”
