“All contact was very professional and communication was clear and concise and importantly handled by representatives in the UK which makes a big difference. In addition there was a simple phone system in place where calls were picked up efficiently and my queries were dealt with by the first person I spoke to, there is nothing worse than being handed around which did not happen with one call. Overall very impressed with the service so far and this give me confidence that should there be a claim on this policy it will be dealt with in the correct manner. Well done to the representatives and those responsible for creating the business structure and model you have in place. I will certainly recommend to family and friends.”
“I would like to say thank you to Andrew North for his help. He provided me with a promet and informative information as to regards of my break down cover for my car.
Kind regards
Maxine Middleton”
“I spoke to Laura Hulley who was very easy to talk to, answered any questions clearly and was easy to understand - no big words or complications. She was really good an dnone of my questions was too much trouble for her.”
“Excellent customer service from a friendly and polite advisor with fantastic knowledge of the product to assist with my enquiry. The advisor was able to answer my queries quickly and efficiently with providing additional advice and guidance. Also emailed me extra information promptly. Thank you.”
“I had an issue about what my policy covered. My fears that it did not cover everything I thought it did were quickly allayed by the One Call representative I contacted. This was explained clearly to me.”
“Adam was lovely on the phone, and didn't even mind me having a laugh about his Yorkshire accent and the word Dorset! Very friendly and helpful but didn't mess around with too much talking, got straight to the point and my home insurance was sorted in no time!”
