“I tryed to call this insurer on the phone and was held in a queue with dreadful
Music playing - "5"X 10 minutes I now have a number for the office-not call centre so if I need to call again hopefully I won't have the run around.”
“After being passed from place to place and no one could find where the payment i had paid went after a short while Andrew North manage to locate this for me and i have now requested a refund back from Creation i am awaiting a reply
Thank you Andrew North i can finally relax after 2 days”
“I would like to thank Andrew North for the efficient and prompt manner in which he dealt with my enquiry, excellent customer service, Thank you Andrew”
“Ashleigh (AG3) made everything clear, quick & easy, if her performance is anything to go by then I will have no worries dealing with a claim, (hopefully i won't need to though). Many thanks for making a switch to your buildings & contents cover a pleasure.
I have not needed to make a claim as I have only just set up the policy, so I have rated as average as I have no experience of this field but wanted the switch & Ashleigh's professionalism recognised.”
“Happy with telephone manner of One Call Insurance rep. If I had one criticism it is one that to be applied to all telesales operatives which is that perhaps it would be better if the rep spoke more slowly. However, I was left in no doubt that my insurance business are in good hands.”
“All contact was very professional and communication was clear and concise and importantly handled by representatives in the UK which makes a big difference. In addition there was a simple phone system in place where calls were picked up efficiently and my queries were dealt with by the first person I spoke to, there is nothing worse than being handed around which did not happen with one call. Overall very impressed with the service so far and this give me confidence that should there be a claim on this policy it will be dealt with in the correct manner. Well done to the representatives and those responsible for creating the business structure and model you have in place. I will certainly recommend to family and friends.”
“I would like to say thank you to Andrew North for his help. He provided me with a promet and informative information as to regards of my break down cover for my car.
Kind regards
Maxine Middleton”
“I spoke to Laura Hulley who was very easy to talk to, answered any questions clearly and was easy to understand - no big words or complications. She was really good an dnone of my questions was too much trouble for her.”
