“Happy with your service apart from an standard email I received from you saying my renewal had not gone through.
The email looked like a hoax. It didn't address me properly, just "Dear Customer". It didn't have any logos nor any signature or contact details. Just a phone number.
I'd recommend that you have a more professional looking email. I was tempted to trash it thinking it must be hoax. It was not until I verified the phone number matched your website phone number that I realised that it wasn't.”
“Arron Cross fully understood my requirements and quickly sorted out the arrangements to allow a change of vehicles to take place at the agreed time, politely and with little fuss.”
“The process was made easy and the instructions were clear on what was required. Layla was very patient as at one time the line was poor. At all times she made sure I was ok to take the call and gave me chance to ask any questions, She asked for my reassurance of what was proposed. The price of the product was very good and it was a refreshing change to speak to a UK person at the telephone.”
“I spoke to a nice lady EM1who went through the policy with me. I saw the policy through internet website moneysupermarket.com. It takes a while on the telephone to go through everything that is already on the internet but I could not use the internet web link to go through to One Call to confirm and pay for the policy. I appreciate your call centres are busy but they really need to slow down a little when reading their script so that one can hear and digest what is being said. She was able to access the on line account I was on and helped me from what she could see. I am happy with the policy. I already have car insurance through One Call and expected a discount but the price was still kept the same. Overall a good experience. It is what it is!”
“Very helpful and a good quick response.
This is the first time in over 33 years that I have claimed on my Household Insurance. Claim not finished yet, but so far, so good.
A bit surprised that One Call Insurance is actually Think Insurance but not a real issue.”
