“The process was made easy and the instructions were clear on what was required. Layla was very patient as at one time the line was poor. At all times she made sure I was ok to take the call and gave me chance to ask any questions, She asked for my reassurance of what was proposed. The price of the product was very good and it was a refreshing change to speak to a UK person at the telephone.”
“I spoke to a nice lady EM1who went through the policy with me. I saw the policy through internet website moneysupermarket.com. It takes a while on the telephone to go through everything that is already on the internet but I could not use the internet web link to go through to One Call to confirm and pay for the policy. I appreciate your call centres are busy but they really need to slow down a little when reading their script so that one can hear and digest what is being said. She was able to access the on line account I was on and helped me from what she could see. I am happy with the policy. I already have car insurance through One Call and expected a discount but the price was still kept the same. Overall a good experience. It is what it is!”
“Very helpful and a good quick response.
This is the first time in over 33 years that I have claimed on my Household Insurance. Claim not finished yet, but so far, so good.
A bit surprised that One Call Insurance is actually Think Insurance but not a real issue.”
“I was with one call, left and came back as was very satisfied with the service and continues to be very good, Layla was fantastic and made it very easy to insure my car quickly.”
“Emma was exceptionally helpful and explained the advantages of the policy that I was considering purchasing.
When I asked further questions she took time to respond in a clear and helpful manner. Very good customer skills.”
“Aaron was very rude to me and not very helpful. When I ask to speak to line manager he insist that he did not done anything wrong and I do not need to speak to him/her! Then he put me on hold and kept me waiting for ages! Due to that will not insure with your company again and will write a feedback on every possible web site to worn everyone about your customer service! I never had such a bad experience from someone who should try to help you. Hope will never have to deal with Aaron again! I strongly thinking of complaining about him and the experience!”
