“Excellent customer service from a friendly and polite advisor with fantastic knowledge of the product to assist with my enquiry. The advisor was able to answer my queries quickly and efficiently with providing additional advice and guidance. Also emailed me extra information promptly. Thank you.”
“I had an issue about what my policy covered. My fears that it did not cover everything I thought it did were quickly allayed by the One Call representative I contacted. This was explained clearly to me.”
“Adam was lovely on the phone, and didn't even mind me having a laugh about his Yorkshire accent and the word Dorset! Very friendly and helpful but didn't mess around with too much talking, got straight to the point and my home insurance was sorted in no time!”
“Happy with your service apart from an standard email I received from you saying my renewal had not gone through.
The email looked like a hoax. It didn't address me properly, just "Dear Customer". It didn't have any logos nor any signature or contact details. Just a phone number.
I'd recommend that you have a more professional looking email. I was tempted to trash it thinking it must be hoax. It was not until I verified the phone number matched your website phone number that I realised that it wasn't.”
“Arron Cross fully understood my requirements and quickly sorted out the arrangements to allow a change of vehicles to take place at the agreed time, politely and with little fuss.”
