“Their customer service is good but their phone machine is useless ,it keep putting me through to different department. I had to phone four times to reach right department. I got frustrated and nearly gave up.”
“One Call Insurance are an really bad company, non existent Customer Service and no help or support offered during a No Fault Claim. Standard of repairs to bodywork OK, but mechanical repairs in a dangerous condition when car returned. Car offered back in a very dirty and non professional condition. I would never use again.”
“Phone call staff were great MB9 documents emailed with regard to electronic info email notification and password where terrible website not clear and chat line is a waste of time for home insurance. Telephone resolved my problem in confirming the details where correct very effective. I'm conversant with modern technology but I didn't find your website friendly with regard to retrieving my policy info. Regards Ray Lee”
“The online system was a bit awkward to access, whenever I tried to input the pin you provided it said it was incorrect and locked me out at one point but when I spoke to customer services they emailed me the documents so I would not need to go online again which was really helpful.”
“I found the process very easy and the agent (RN4) was clear in her communication. The price was very competitive for the full cover I have. Saved some money by switching company rather than renewing with previous company.”
“I am new to using the internet for car insurance. I would advise anyone using One Call to be completely sure you do not make even the slightest mistake when completing your initial documentation information. Check ALL the information on the site before making a commitment to insure with One Call. I made an unintentional mistake on my inital form relating to the number of years no claims bonus, I had so much hassle to have it rectified and after much aggravation I agreed to a lower charge of £35 incurred for my error. If you need to make any changes i.e. you move address, even if its only 1 or 2 miles down the road you will incur a charge of £50. I have been informed that I will incur this additional expense, even though I tried to explain that I am living on the small island of Barra, in the Western Isles. My car would still be kept in a driveway etc... The customer service agent informed me that although I moved a short distance the fee would be £35 administration plus £15 due to a higher risk location???? I made the mistake of paying for my insurance up front, therefore each time these additional fees are added to my account One call access my account to withdraw the amount. I am new to this area in the Western Isles having moved from Northern Ireland where I have been with the same Insurer for years. They provided a friendly and helpful service and even went out of their way to help me get the information relating to my no claims bonus, that One call said they would be unable to obtain for me. Bearing in mind that my no claims bonus was with AXA insurance broker in Northern Ireland and AXA were also the broker One call were using. I have lost confidence in One Call from the first day I have had any communication with them, and regret being involved with them. I have decided to put it down to bad experience and I will look elsewhere for insurance, as I would not like to rely on One call's support if I needed them in event of an accident or breakdown. Needless to say its been a costly mistake both financially and mentally. Be careful before you buy and DO READ the small print.”
“Username: AA2
Hi
I reported this two days ago but I had the great good fortune to speak with Amy. She had previously highlighted in vm messages that my policy was up for renewal. When I called it was to cancel my renewal but after Amy flourished her product knowledge, charming telephone manner & advice I decided to remain a customer of One call for my car insurance. Without Amy's help & intervention this would not have happened. she is a credit to herself, her training & your company. I would recommend your services to others based on this experience
thank you
best wishes
jeff”
“I contacted one call about my renewal the service I got excellent . The person I spoke to was very nolligable and sorted my questions quickly .
Thankyou”
“The provider was very helpful though the quality of the phone line was not so good and she spoke very fast. She was able to give me all the information I requested”
