“I had to contact One call today and I called the number which was stated only to find that it was for car insurance and then I was given another number to call, 2nd call and then only to be told that I had to call again and select a different option, 3rd call was helpful and then I was transferred to another department and once again they were helpful. The only annoying part was it took three calls to finally be at the right department and that you are unable to transfer to the right department.”
“Although I pressed the incorrect extension number, everyone was very patient and helpful! Thank you!
Amy ,who dealt with my query, was very pleasant, polite and knowledgeable. She dealt with my renewal efficiently and effectively. it was a quick and easy process with everything explained simply.”
“The only problem I had was trying to get through to speak to someone, this seems to be the norm now for whatever company you deal with. However once I did get through I did not have any problems.”
“have been with one call a few years and renewals are easy, as are changes to details, prices are competitive. Helpful staff on the phone, and secure payment systems. All round very good.”
“Yes mostly very transparent policy but notice all the finance documentation very small print on the various penalty if by chance there's an issue with a payment ... But for the most part good overall”
“Excellent customer service provided by Kim Brooker (KB6) She listened patiently to my queries and responded clearly to ensure I understood the details of the policy. T he price I was quoted was excellent and the cover more extensive than I'd received from previous providers.”
“the member of staff that helped me over the phone was brilliant gave good advice went through the policy clearly and made sure i understood everything”
“It was so simple to renew my home insurance today, KB6 was extremely helpful & very professional in the way she conducted the whole procedure. I would recommend One Call Insurance to anyone, 1st class.”
“Amy AA2 was very helpful - don't really like the automatic renewal and the requirement to pay £35 if ou don't ring them to tell them if you don't renew is irksome. Efficient delivery of documents in a secure fashion + secure method of taking the payment details over the phone was good”
