“JWines live chat helped me to figure out what I needed. My six bottles arrived today, packaged beautifully to protect the bottles. We will be drinking the first bottle when my brother comes to visit from Israel. The real proof is in the tasting! Thank you for making it so easy to buy Kosher wine. I cannot get anything where I live.”
“Although we have only sampled two of the wines we bought so far, we are really pleased with both of them. We hope to enjoy the remainder in the upcoming weeks. Thanks for the large variety, choice and convenient service.”
“Joined JWines Israel Wine Club. Our first delivery took a bit to get to us but we have enjoyed our new wine during Chanukah. Value for club is average after you add in your cost for freight. But I am eager to see what next month's selection is.”
“The wine was delivered as ordered, all in one piece. Thank you for your prompt service, we will certainly use you again. I really wanted the 2013 but as you were out, I got the 2015. A little dryer than the 2013 but good. Thank you Loretta Stevenson PS If you get anymore 2013 in, let me know”
“I cancelled the order. The items were returned. Please refund my money quickly. Also remove me from your mailing list. No more mails or messages please. Your operation is very poor. A. Katz, 201-833-2908, Teaneck, N.J. 07666 P.S. An example--you send me this mail and are not even aware that the order was cancelled and returned to you.”
“I placed an order Saturday night 12/3 and called when I hadn't received any tracking by Tuesday 12/6. The person who answered the phone told me that shipments are taking longer to get out because you were changing your warehouse but that I had to speak to someone else to find out about my order. I was transfered to a voice that I recognized (I have no name) who told me that orders were taking longer because of regulatory requirements of various states including mine (CT). Obvious BS. There are no new CT regulatory requirements and I see that you are now shipping from NYS. In any case I asked that if my wine could not go out that day that the shipment be held until Monday because I was going to be out of town from Thursday through Sunday. The man on the phone assured me that would be done. Imagine my surprise when I got to my destination Thursday evening to find an email with a tracking number saying that it had been shipped that day. Very disappointed!”
“After listening to David Perelman's interview on thelongshortway.com and his recommendation for the Chosen Barrel wine. I got a case. It arrived promptly at my door and I've enjoyed the wine as did my Shabbos guests.
The order process was smooth. I'll be a returning customer.”
“Your online support was very helpful in picking out the perfect wine, and it arrived on time and the people I gave the wine to were very happy. Thanks”
“Thx to Jared for helping me figure out I can have my wine set for pickup at a Fedex station this allows me to not have to miss work . Keep sending me good deals where I get a free expensive bottle to try by buying a case.”
“I got everything I had asked for. It was delivered on the date it was promised, in packaging that was state of the art to insure against breakage.
Can't ask for anything more....................Got what I asked for plus.................................”
“Your email shipping notice stated that I was eligible for free shipping, yet you charged me $13+ for that. Should I be getting my shipping charge refunded?
Robert Richter”
“Hello,
You did a mistake: The shipment included 4 bottles of Galil Mountain Ela (plus 2 bottles of Barkan Cabernet Sauvignon), instead of 2 bottles of Galil Mountain Ela, and 2 bottles of Galil Mountain Alon.
See photo.
David Katzir d-katzir@cox.net
949-5332214”
