“Placed an oder and when the good s had not arrived chased them. They advised that my payment was declined - I sent them proof of payment and they then said they would refund me. They said they processed on 26th March 2021 and when I have chased them state they are having technical difficulties!! Have sent numerous emails which they are not opening/reading and can get no response. DO NOT USE THIS SERVICE or any company that does - DAYLIGHT ROBBERY”
“WORST - ONLINE STORE. They cancelled your order and for the longest time have been making a follow-up with them but they haven't refunded yet my money. What a scamm!!!!!!!!!”
“This company is fraud. please avoid. took money, waited for items 2 months and now they dont respond for my refund. will have to contact bank to claim money through bank.”
“I purchase 1 items from 1outlet.com, they received my payment and no stock deliver for me. Email to them, they promise refund all the payment. I waited for 30 days, no refund. I called the hotline, no reply and email so no reply.”
“The item I wanted was not available, had to wait for 3 months for a refund! Never again will I shop here..complete fraud. Terrible follow up on my refund, I had to keep chasing else no updates from the company. WORST SHOPPING EXPERIENCE EVER!”
“Wanted to buy an item but turned out it wasnt even available at all. The refund took almost 3weeks to be submitted and 1 week for the amount to be refunded!!
Yet... I dont have other such refunds taking so long from other companies like Amazon or Lazada or Taobao.
This company needs to stop using covid19 as an excuse.. and improve on their service/s.
Stop asking for 4-5 stars when they couldnt even sell the item i was looking for and refund took weeks!!
I dont wish to buy anything or give this company my business if thats how they run it in future like now.”
“placed order in Jan, they canceled my order in early Feb, since then I have been waiting for their refund. Contacted them many times, even called their customer service, useless. After entire EIGHT months of waiting, still havent received any refund from them.
Everytime i checked with them, they replied me the refund has been submitted and told me to wait for another week, the WORST online shopping ive encounter ever in my life.
contacted Consumers Association of Singapore (CASE) , dont know if works but hope can stop them from cheating more money”
“I ordered 5litres of isopropyl alcohol. Item was stated as in stock and the impression was it was coming from a UK company.
As soon as transaction was complete they contacted me and told me “for unknown reasons” the order had been cancelled.
It was later still that the money was taken from my account, from SINGAPORE with an exchange charge and now I’m just getting automated emails.”
