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1st CENTRAL Reviews

4.0 Rating 5,233 Reviews
75 %
of reviewers recommend 1st CENTRAL
4.0
Based on 5,233 reviews
Shipping & Delivery
Delivery Methods
Own Driver, Postal Service
On-time Delivery
99%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.1 out of 5
Read 1st CENTRAL Reviews
Visit Website

Phone:

0333 043 2066

Email:

marketing@1stcentral.co.uk

Location:

Capital House, Perrymount Road, Haywards Heath
RH16 3SY

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1st CENTRAL 1 star review on 8th January 2025
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Marcus Wickwar
5
Anonymous
Anonymous  // 01/01/2019
I do not recommend, they themselves change the monthly amount you have set to direct debit without informing you, so better check your bank account and they charge you because you do not know that they may be charging more for 3 months without any reason.
Helpful Report
Posted 3 years ago
Thanks for your feedback. We’re sorry to hear about the experience you've had with your monthly payments. If you’d be happy for us to look into this further for you, please contact us on 0333 043 2088 or speak to us on web chat which can be found on our website. We’re here to help from Mon-Fri: 8am to 8pm, Sat: 9am to 5pm, Sun: 10am to 2pm. Dan
Posted 3 years ago
Scummy business practices, may look cheap on comparison sites but if you ever actually need to change anything or use your policy, they will come up with arbitrary fees and make your life difficult. DO NOT USE 1ST CENTRAL IT WILL WORK OUT MORE EXPENSIVE IN THE LONG RUN, THIS IS THEIR BUSINESS MODEL
Helpful Report
Posted 3 years ago
Thank you for your feedback. We’re sorry to hear on this occasion your experience with us hasn’t been as positive as we’d hoped it would be. I have reached out to you for more information to look into this further for you. Dan
Posted 3 years ago
Took out policy on insignia 2.0 litre diesel. Was paying £34 a month. Had to change car as I was sold faulty car and changed it to a 2.0 litre diesel SEAT Leon, they wanted £87 per month for this car!! I decided to cancel it as this quote is ridiculous. I cancel it and had to pay £106 for the inconvenience too. I then went online to get a new quote from 1st central for the SEAT and they are quoting me £40 per month. So all in all they are just ripping me off for having to change over details on the new car. How this is £47 per month difference I will never know. Awful company who I will never deal with again
Helpful Report
Posted 3 years ago
Thank you for your feedback. We’re very sorry to hear about the experience you've had of changing the car on your policy. We’ll use your comments to help improve our service. Dan
Posted 3 years ago
had to pay £100 to cancel - stay away from them
Helpful Report
Posted 3 years ago
Hi, Thank you for your feedback. We’re sorry to hear on this occasion your experience with us hasn’t been as positive as we’d hoped it would be. We’ll use your comments to help improve our service. Yasmin
Posted 3 years ago
Person I spoke to on renewal very unpleasant and decided to hang up on me after I told him I found cheeper price on line with them, than the one they quoted me.
Helpful Report
Posted 3 years ago
Hi Vincent, Thank you for your feedback. We’re sorry to hear you’ve had difficulties when speaking to us about our renewal. We’d love the opportunity to help put this right for you, so please get in touch. Talk to our team on web chat, or please give us another call on 0333 043 2055. We’re here to help from Mon-Fri: 8am to 8pm, Sat: 9am to 5pm, Sun: 10am to 2pm. Ashley
Posted 3 years ago
Absolutely pathetic. I took out a policy 10pm only to realize that the start date was accidentally been entered wrong by me. Should have been 09/09 but it was showing 20/09. Went on webchat first thing in the morning but was told can’t change it but take a new policy out and we will cancel this one. I told them don’t have enough money in bank to pay for both but they wouldn’t listen. They just wanted £50 fee for cancellation. Greedy pathetic and unprofessional.
Helpful Report
Posted 3 years ago
Hi Sajida, Thank you for your feedback. We're so sorry to hear about the experience you've had trying to amend your policy. We would like to look into this further for you to help resolve this, please send an email to customer.relations@1stcentral.co.uk with your policy number a summary of your experience similar to your review and we will look into it. Ashley
Posted 3 years ago
Rubbish never use them again everytime you change something that they ask you the price went up by £15
Helpful Report
Posted 3 years ago
Hello, Thank you for your feedback. We’re sorry to hear about your experience with us. Unfortunately any change to a policy could impact the price of the policy we offer, so we would need to update these to make sure your policy is correct. If you would like to speak to someone regarding a change, please call us on 0333 043 2066 or speak to us on web chat which can be found on our website. We’re here to help from Mon-Fri: 8am to 8pm, Sat: 9am to 5pm, Sun: 10am to 2pm. Ashley
Posted 3 years ago
AVOID this company! You have a 14 day cooling off period where they have already taken all of your insurance price and then despite cancelling within this so called cooling off period they charge a £50 Arrangement fee!?!? Even though I set this up through a price comparison website and they had absolutely nothing to do with it apart from conning me of my money!! I was also missold as within the quote it said it provided personal accident cover but this was not covered at all!! AVOID at all costs!!
Helpful Report
Posted 3 years ago
Hi Emily, Thank you for your feedback. We’re sorry to hear on this occasion your experience with us hasn’t been as positive as we’d hoped it would be. We’ll use your comments to help improve our service. Ashley
Posted 3 years ago
Existing customer, auto-renewed my insurance without any call to understand if ANYthing relating to me or my car had changed and at the same cost AND we have another car insured by 1st Central. I searched for New insurance and low and behold 1st central can provide the same insurance fro £400 cheaper per year for New customers so I have gone ahead with that. Not happy that this is how existing customers with 2 cars are looked after very poor.
Helpful Report
Posted 3 years ago
Hi David, Thank you for your feedback. We’re sorry to hear on this occasion your experience with us hasn’t been as positive as we’d hoped it would be. We’ll use your comments to help improve our service. Ashley
Posted 3 years ago
Dreadful bought policy paid price then got a email 3 month later asking for an extra £284 plus £50 admin fee as I hadn't replied to a email they had sent me but I never received any emails, or phone calls from them now I can't afford to pay my car insurance
Helpful Report
Posted 3 years ago
Hi Adele, Thank you for your feedback. We’re very sorry to hear about your experience with us. If there’s anything you’d like us to look into for you, please contact us by sending an email to customer.relations@1stcentral.co.uk. Please include your policy number and details of what’s gone wrong, and we’ll see if we can put things right. Yasmin
Posted 3 years ago
I have purchased car insurance and this company is disaster! I am calling the company forever and nobody is picking up the phone. I received additional fee to pay. Another company that is ripping off people. I asked for proof of putting details incorrectly and nobody bother to even reply. Being on the phone trying to get hold of someone is frustrating. I highly don't recomend!!!
Helpful Report
Posted 3 years ago
Hi Joanna, Thank you for your feedback. We’re sorry to hear about your experience with us. Unfortunately all details on the policy impact the price of the policy we offer, if details are found to be incorrect we need to update them and this can impact the price of the policy. We would like to look into this further for you to help resolve this, please send an email to customer.relations@1stcentral.co.uk with your policy number a summary of your experience similar to your review and we will look into it. Yasmin
Posted 3 years ago
Tried to cancel policy and told would have to pay over £150. in fees. Only 4 months left on policy. DO NOT USE THEM. They charge for every Item. Extremely unhappy with them and the service.
Helpful Report
Posted 3 years ago
Hi, Thank you for your feedback. We’re sorry to hear on this occasion your experience with us hasn’t been as positive as we’d hoped it would be. We’ll use your comments to help improve our service and training for our agents. Yasmin
Posted 3 years ago
Just rang 1st central as my quote to renew had gone up from last year. I advised at same time that my employment status and personal circumstances had changed (made redundant in Feb and currently 7 months pregnant). Renewals team advised that customer service team needed to change my details first in order for them to give me best renewal quote. Customer services team wanted to charge £57 to change my employment status (with less than 1 month left on current policy) and said there was no way around this. Money needed to be paid in order to receive an up to date renewal quote. there was no movement, no helping with a solution. No thank you for being a loyal customer etc etc.
Helpful Report
Posted 3 years ago
Hi, Thank you for your feedback. We’re very sorry to hear about your experience with us. If there’s anything you’d like us to look into for you, please contact us by sending an email to customer.relations@1stcentral.co.uk. Please include your policy number and details of what’s gone wrong, and we’ll see if we can put things right. Yasmin
Posted 3 years ago
I wouldn’t even give these people one star, i started and paid for a policy in full and in 10 minutes I decided I made a mistake and wanted to cancel the policy and when I called them they said that they are going to charge me £50 for a settlement fee which I was not aware of at the time of the purchase. They rob you they are CON’s BE AWARE I have an email confirming that I can cancel the policy within 14 days without a charge. What a joke of a company - DO NOT USE THIS COMPANY THEY HAVE LITERALLY JUST FORCED ME TO STICK TO THE POLICY - BE AWARE GUYS JUST USE PROPER INSURANCE COMPANIES LIKE ADMIRAL OR DIRECT LINE - DO NOT USE 1st Central - absolutely appalling company day light robbery. Disgusting service VERY VERY VERY VERY UNHAPPY 😡😡😡
Helpful Report
Posted 3 years ago
Hi Rehann, Thank you for your feedback. We're so sorry to hear about the experience you've had with your cancellation. We would like to look into this further for you to help resolve this, please send an email to customer.relations@1stcentral.co.uk with your policy number a summary of your experience similar to your review and we will look into it. Yasmin
Posted 3 years ago
If you sign up with this company it’s a guarantee you’re going to encounter the worst cancellation experience. Stay away from them at all costs. Absolute scammers. Within my insurance term they suddenly increased my prices without asking and when I tried to cancel to another cheaper company they hit me with a £50 arrangement FEE, £50 admin fees, £50 cancellation fees and £19.67 interest. If this is not a scam then I don’t know what is. My advice is use anyone else, even if you have to pay a little extra it will be worth it.
Helpful Report
Posted 3 years ago
Hi BK, Thank you for your feedback. We’re sorry to hear about your experience with us. Unfortunately all details on the policy impact the price of the policy we offer, if details are found to be incorrect we need to update them and this can impact the price of the policy. We would like to look into this further for you, please give us a call on. We’re here to help from 0333 043 2066. We’re here to help from Mon-Fri: 8am to 8pm, Sat: 9am to 5pm, Sun: 10am to 2pm. Ashley
Posted 3 years ago
Avoid!!! Completely unorgaise rip off merchants
Helpful Report
Posted 3 years ago
Hi Lynne, I'm sorry to see you haven't had a great experience with us. I hope we are able to change this in the future for you. If you would like to discuss this further please contact us on 0333 043 2066. We’re here to help from Mon-Fri: 8am to 8pm, Sat: 9am to 5pm, Sun: 10am to 2pm. Thank you Yasmin
Posted 3 years ago
Avoid!!! We had an accident that wasn't out fault,We can't cancel our insurance without a huge fee or get new cover on a new vehicle! Call waiting time ridiculous. Rude and not practical. Never again go with this co.
Helpful Report
Posted 3 years ago
Hi Miss Miller, Thank you for your feedback. We’re very sorry to hear about your experience with us. If there’s anything you’d like us to look into for you, please contact us by sending an email to customer.relations@1stcentral.co.uk. Please include your policy number and details of what’s gone wrong, and we’ll see if we can put things right. Yasmin
Posted 3 years ago
Sell you insurance then start fishing for more money, you have not got drive to work on your policy even though it's on the certificate & I've got business use, then the dates on your licence are wrong apparently I put passed test 1996 when should be 1987 named driver wrong 98 instead of 94 so more driving time great, put sp30 date as 28/4/18(date caught speeding) instead of conviction date(28/7) my bad. They loaded the insurance by a over 50% or cancel at extortionate rate, £140 for 41 days great money in getting people to cancel look at there reviews, I'm going to FSO & anybody else that will listen, at no point was I asked for test date they go by the 25+ on the comparison site then hope you don't check then sting you, scammers.
Helpful Report
Posted 3 years ago
Hi Mark, Thank you for your feedback. We’re very sorry to hear about your experience with us. If there’s anything you’d like us to look into for you, please contact us by sending an email to customer.relations@1stcentral.co.uk. Please include your policy number and details of what’s gone wrong, and we’ll see if we can put things right. Thank you - Yasmin
Posted 3 years ago
They charge a fee for everything. Avoid them
Helpful Report
Posted 3 years ago
Hi Yani, I'm sorry to see you haven't had a great experience with us. I hope we are able to change this in the future for you. If you would like to discuss this further please contact us on 0333 043 2066. We’re here to help from Mon-Fri: 8am to 8pm, Sat: 9am to 5pm, Sun: 10am to 2pm. Thank you Yasmin
Posted 3 years ago
Bad company. Will find all sorts of reasons to add fees and charges. Customer support incredibly rude and seem to make it up as they go along. I had a monthly contract with 1st central for my car insurance ). After two months they believe they found a mistake on my initial application. I declared a claim from 2019 as not my fault (my car was hit and the other driver left the scene) but they believe its my fault and have ‘corrected’ my policy by charging me an additional £138.80 for the year, increasing my monthly payments from £32.61 to £48.509. My no claims bonus was 8-years protected, and unaffected by the claim. Making a new application on a comparison site with the fault as my own to see how much it should affect my premium and 1st central are again the cheapest but are quoting me less than my original policy at only £24.13 a month for the same policy in writing. 1st central were not prepared to compromise when i contacted them but were more than happy to charge me £154.43 for cancelling and starting that other identical but cheaper policy. When asked if it cancelled on the third of sept as that was the next payment date, i was told that would be £175 for a £50 cancelation and £120 for some reason. I cancelled and found another provider leaving me substantially out of pocket. Avoid this company like the vampires they are.
Helpful Report
Posted 3 years ago
Hello, Thank you for your feedback. We’re sorry to hear about your experience with us. Unfortunately all details on the policy impact the price of the policy we offer, if details are found to be incorrect we need to update them and this can impact the price of the policy. We would like to look into this further for you, please give us a call on 0333 043 2066. We’re here to help from Mon-Fri: 8am to 8pm, Sat: 9am to 5pm, Sun: 10am to 2pm. Ashley
Posted 3 years ago
1st CENTRAL is rated 4.0 based on 5,233 reviews