“online shopping portal is well designed and has easy checkout process. Online purchase history doesn't have tracking details. That is sent separately for some reason”
“We love our Vondom stone patio chairs and coffee tables! The service from 2Modern as well as delivery could not have gone smoother.
Great communication and customer service. This was our second order and very happy both times.”
“I do not ever try to get advice from these people to help you pick some thing because they never call you back, they are extremely snotty and rude if they do, and they tell you that they cannot help you. Only rely on the website. You will not get any help trying to navigate through the thousands and thousands of options. And I believe the one gentleman who is either the co-owner or sole owner… He is so rude. I've gone elsewhere. I go directly now to the companies that this company carries and I buy directly from the company themselves.”
“I loved the glasses I purchased when they finally arrived! Unfortunately one of the glasses was broken upon arrival.
It till three calls and two emails to finally get customer service on the line.
The reply I got was that they needed to check with management to see how the replacement would be handled. Thankfully the replacement arrived faster than the original order with out any further communication. My strong suggestion is to improving shipping time and customer service.”
“It was certainly easy to make the purchase, but it's been 4 weeks now, and I haven't received my purchase, and there's no tracking number because it comes from England, and basically, I need to rethink the project and go in another direction because I have no idea when or if my wallpaper will ever show up (and these are only the samples, lord only knows how long an actual full order would take to arrive)”
Hi Louis,
Thank you for taking the time to share your feedback. We apologize for the delay in receiving your order. We would like to look into this for you. When you have a moment, please contact our Customer Support team by phone at 888-222-4410 (M – F: 6am – 4pm PST) or by email at support@2modern.com.
Best regards,
2Modern
English
