“I was a little worried at first, arrived to pick up bike and they said it had already been collected. I started to worry but was soon calmed as the guys at hoppers crossing were quick to find a replacement and put together. The bike is brilliant my daughter absolutely loves it, she’s ridden everyday since Xmas. Finds the gears easy to navigate, and it’s comfortable. It looks better than the photos too, she’s 8 and it will do her many years to come!”
“My purchase experience was easy. I was confused about which items to buy, but after calling 99 Bikes, it made it easier to decide on which brand. Your people have a lot of experience with the equipment you sell, so I was able to get some real-world feedback!”
“Had to use click and collect option due to current lockdown conditions and found the process very easy and simple to use. Received an email within a couple of hours of placing my order and completing payment stating my order was ready for collection. Instructions where clear and easy to understand on what to do when collecting. Staff where very helpful when I arrived and the whole process was effortless. Just disappointed I couldn’t go in to store and day dream about buying a new bike.”
“I am happy with my online purchase of the globber scooter, and actually got it cheaper than the globber website direct! I did click and collect from my local Sunshine Coast store, it was ready within 2 business days. I went in to collect and the lady serving me must have been new? As it was a very strange exchange. The scooter is great for my 18 month old!! I highly recommend, he started riding it within a few hours. Great sturdy design.”
“Friendliest staff of any store. I made a purchase online but accidentally ordered the wrong size, the gentleman I picked my order up I realised and he went above and beyond to get the right size. I couldn’t be happier with the staff at the Carlton store. I drive 25 minutes and past 2 other 99 bikes stores just to go to the Carlton store.”
“The pump I bought was sent to my local store to pickup in a very timely manner. I was kept informed of the process by text all the way through. Would recommend to anyone in a similar position.”
“Online shopping portal was really easy to use and the store I was collecting from contacted me almost immediately to let me know they had my order and that I could pick up when I was ready.”
“I went in to pick up some click and collect kids' bike lights. I got talking with the retail assistant and told her that I also needed a set of basic reflectors.. and did they sell these also? 99 Bikes don't sell them, but the lady found me a set out the back.. no charge. Outstanding customer service.”
