“I bought a new bike! I love it, and am very impressed with the 99 Bikes team at South Melbourne. Soon after taking delivery of the bike, a warranty issue developed. I just let Ben the team leader know about it and he worked out a resolution for me. 99 Bikes really are The World's Most Approachable Bike Shops!”
“Wonderful customer service, and when a delay occurred (beyond 99 Bikes control), staff went to great lengths to help out. On top of that, when I was told I would get a call back in 10 mins, I was called back as promised.”
“I was able to order at lunchtime and pick it up at the College Park store by the afternoon that day. The staff even sent me an SMS for pick-up instructions. Awesome! Job Done!”
“Hadn't owned a bike since I was a kid. Was very happy with the whole buying process. Unfortunately due to COVID I couldn't come into the store to ask questions but my emails were answered promptly and I was very happy with the service. Ordered my bike as it was ready almost a week earlier than anticipated. They were also out of stock of the particular bike lock I wanted so upgraded me to a better model at no extra charge. A really great experience from start to finish and I will definitely use 99 Bikes again.”
