Alpharooms Reviews

Name: Alpharooms
Rating: 1.07

1.1 Rating 239 Reviews

2 %

of reviewers recommend Alpharooms

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Phone:

0871 911 0030

Location:

Alpha International Accommodation Limited, 261-263 Ecclesall Road, Sheffield United Kingdom
S11 8NX

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Alpharooms 1 star review on 28th June 2025

(FREDMERCY 3 4 7 AT GMAIL.COM) Help Me Recover My Lost Cryptocurrency From A Scam

Alpharooms 1 star review on 15th May 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“DO NOT USE THIS COMPANY. After my holiday was unable to go ahead due to covid restrictions on travel, Alpharooms kept my deposit and 2 instalments for my accommodation. I have contacted them numerous times by email and using ‘Resolver’ but they have not even had the decency to respond. They have exploited the devastating impact of the pandemic, to line their own pockets. Demonstrating a total lack of regard, respect or consideration for their customers.”

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Posted 4 years ago

“Hotel booking for April 2020 Hotel was closed due to covid. Still waiting for refund. They issued credit note which when you try to use comes up invalid. This company are disgusting were customers rights are involved Don't book with them”

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Posted 4 years ago

“Alpha rooms refuse to give me a refund for my Covid cancelled holiday. I checked with the hotel privately and they say they have received no payment from Alpha rooms. So, quite clearly Alpha have pocketed my money for free. I would use the term theft. Hopefully my MP will cause a stir, as thousands have had their money stolen.”

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Posted 4 years ago

“I along with thousands of others are unable to get refunds for cancelled flights hotels etc they telling people they have to wait more than a year, if I could score 0 I would Im tired of them saying 'Im sorry' they are not sorry at all”

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Posted 4 years ago

“Absolute disgrace of a company. Same as everybody else, promised refund from august and still waiting. Asked for bank statements for proof of transaction. My flights have been refunded via Ryan air to alpharooms months ago and still nothing. Booking ref 456491081730. Nobody has contacted me and other people booked same flights and hotel via travel republic and got refund months ago. Avoid avoid avoid!!!! And they write fake reviews on other websites.”

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Posted 4 years ago

“I had a 21st birthday gift holiday cancelled as the hotel was closed due to Coronovirus last May and I am still awaiting refund. I have spent days every month on phone and Twitter etc but still no nearer a refund. I have been told CMA would cover this as Lastminute.com are the same. I have always used these but will never ever book with them again”

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Posted 4 years ago

“Parents have been fobbed off time and time again regarding refund... I can see this company going bankrupt and not paying a single penny”

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Posted 4 years ago

“After reading these reviews i will never book another holiday with this company. Shame on you alpharooms you are nothing but thieves. Im glad im not waiting on any refunds.”

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Posted 4 years ago

“Stole my money 1701 euro will not return it to me even though they canceled our holiday avoid avoid do not book with them”

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Posted 4 years ago

“Holiday got cancelled in April due to covid, which I understand. Its now Jan 2021 and I am still chasing a refund for the flight twice every month. I actually got the flight refunded by the airline to alpharooms August 2020!! and yet they still haven't refunded them !! Every time I phone they want to check my bank details and each time they are correct yet I am still waiting for my money. Totally poor customer service”

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Posted 4 years ago

“DO NOT USE please , there are full off lies , taken my money with a booking that did NOT GO THROUGH still waiting for a refund it’s been 2 months , have got my bank involved tired off ringing been to the manager Mike, Leo and sales man Patrick full off lies and fake promises 😢😢”

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Posted 4 years ago

“This is shocking still waiting for a refund from July only holiday company not to refunded anyone . It’s actually called theft what alpha rooms are doing , blaming suppliers who they won’t have paid as hotels were closed in Spain . Are you waiting to go out of business so you do not have to pay ? No reply’s to emails was promised in September I was a priority . Don’t answer emails even from resolver ? Shame on you leaving lots of families out of pocket after a terrible year . Loosing jobs loosing family members and a so called British company are pocketing . Call centre staff give false names like Stuart green haaaa an Indian with a name like Stuart green. If I owed a company over £1000 I would have bailiffs at my door and would by a court be made to pay ? Yet you offer vouchers ! As if . Article should be I. The daily star this weekend.”

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Posted 4 years ago

“All these terrible reviews are true. I’ve got email confirmation of refunds September, October , November and still nothing. In addition staff calling me following a bad review ( which I won’t stop doing) promising me refunds, asking for bank details yet nothing. They , and the staff lying are DISGUSTING . This travel company is finished and I am glad of it as they don’t deserve to operate. I have written evidence and have now actioned a charge back via my bank on debit- don’t be afraid to do so we have each other. Look after our elderly not versed with internet and resources. Where is Martin Lewis!!! I will not stop until I’m repaid in full you thieves. Clare H”

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Posted 4 years ago

“Same situation as others on this site, still trying to get a refund for a holiday we cancelled due to coronavirus. We were promised a partial refund 6-8 weeks, 8 months later still flogging a dead horse. Now contacting financial ombudsman, to get this sorted. Pleased to see that this site is leaving honest and up to date reviews of this horrendous company.”

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Posted 4 years ago

“Appalling company that cancelled our holiday in March 2020 and we are still fighting to get the money back. Lie after lie from them about when the refund will be processed. There are 1000's of us in the same situation. I would give them 0 stars.”

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Posted 4 years ago

“Still waiting for a refund from April last year.. totally appalling...£900 and despite false promises still nothing.What can I do I'm 81 years old.”

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Posted 4 years ago

“Have heen trying to get my refund since April last year they have told me that I can only have a voucher. I have refused this. Now they have told me if I dio not accept a voucher I will have to wait another year for a cash refund. What they are doing is illegal...why are they getting away with this????”

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Posted 4 years ago

“Hi I have used Alpharooms for many years.still waiting on a Refund from May 2020... As it appeared I did not take a voucher,they claim I have to wait.... Absolutely a disgrace why would I do that as the company will go bust!!! Very soon because no one will book with them again,I certainly will not i have lost all Faith.Im still going to fight with them to receive my £500 back.... I will book now with other companies Who have given refund s back Within 3 months For example Travel Republic..”

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Posted 4 years ago

“Not worth 1. Holiday in Malaga cancelled last May . They took final payment in April even though I told them not to - we were by then in total lockdown!! Emails , chats etc.. even though promised no refund arrived. Then told that I would get refund by end of Oct. Nothing happened and then on further contact as I posted a bad review on Trustpilot. - was told would get a credit voucher!! All along I have said I only wanted a refund. What more can I do.??????”

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Posted 4 years ago

“An atrocious company to deal with. My holiday was cancelled last June and I'm still waiting on my refund. Avoid this company at all costs.”

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Posted 4 years ago

Alpharooms is rated 1.1 based on 239 reviews