“What went wrong? absolutely everything.
Customer service is the lowest ZERO
they partner with Frontier to lure customers to get their credit car with the promise to give you flying miles, but they don't let you redeem them.
A total fraud that both companies have.”
“Do NOT get this card. Absolutely the worst customer service. I began a balance transfer in April, they ended up sending it to a wrong account. I have been dealing with their nonsense and nothing has been resolved. I have multiple “claims” that have been sent to the research team. I would recommend ANY other card except Barclay. Save yourself the headache!”
“I traveled internationally and let them know ahead of time. Because my international call service plan didn’t work, I had no way to use the internet or my phone to make calls or payments. Then I called when I returned home and tried to get the interest charge reembursed and they said they couldn’t do it because it was a valid charge.
When I asked to speak to a supervisor she said they couldn’t do it as a courtesy, (no it was an error not a favor,) because they had already done one 6 months prior. That instance had been an error THEY made but they acted like both times were my fault. It was only a 51 dollar charge but to me who’s poor every dollar matters. Worst experience.”
“Someone stole my personal details and opened a credit card account on my name. I called their cx service line 3x, spoken with 3 agents, all 3 told me different things. They kept insisting to give then my social security number - I told them over and over again thag I don't have one, I'm from the UK and never even been to the US, I'm not a US citizen and I don't have a US address. The agent listened to this, expressed how sorry he was, his next question: so what's your social security number? Someone is using my name and details to fraudulently spend money, they just activated the credit card today (I got a notification email about it) and Barclays US is refusing to help.”
“Barclays credit card keeps losing my payment it’s like the 7 or 8rh time and it’s frustrating as I call the Barclays management they make a lot of excuses They said there machine can only handle one money order per envelope but it doesn’t say that anywhere yet they lose thousands of payments every month The management lies about compensation as sometothey give 50 dollars but are resistant to even doing that
Joseph”
“Again and again I'm told IL be able too use my fun points. Tou lied again. Didn't double points for a cruise billed to my acct and now hiding behind a letter. No call back. BARCLAY S☆☆S!!”
“Not recommended for people who travel! The customer service is non-existent.
If you travel abroad dont rely on their creditcard. Even when announcing the trip, it might get blocked in the middle of the trip (WITHOUT A GOOD REASON!!!) and you can spend hundreds of dollars of phone charges to reach customer support or never get a reply via messages.”
“They reported be late on a fraudulent $39 charge. I had paid my credit card in full so I knew I didn't owe anything till I got an alert on my credit report. When I contacted them went to fraud department they could not help”
“They took over Old Navy credit and you cant log in anymore. I had to pay by check, and then they charged me a late fee and now are adding late fees onto what was a zero balance. Horrible customer service as well!”
“No longer a Bank.
You deal with Robots 🤖
People no longer have the sense of ownership and Support.
This Bank will help go in to Financial difficulties”
“I have tried all morning to log into my account. My login was rejected (my saved password on my computer was not valid). I tried to change my password but each time I requested the one time security code it wasn't sent. I tried two different phone numbers for a text message and my email address for reception of the code. Nothing happened before the time expired. When I called customer service I was told my issue would be referred to the IT department. However there will be no reply to me, I just have to hope the IT dept gets around to fixing it. For such a large company, this is the worst website and customer service department I have ever experienced. I plan to close the account and shred the card.”
“The website and phone system will accept ypur payment and even send a confirmation email, then you will discover days to weeks later that it did not actually go through and you will not have been notified. Also, if you have secondary bank accounts listed, it will sometimes pull from a different account than the one you click. If you call to notify, they will tell you it is corrected, but it won't be. Even if you remove that account from the website, Barclay will conrinue to hit the wrong account over and over again and you're on the hook for bank overdraft fees. Every time you speak to a representative, you'll be told it is fixed, only to find out later it was not. Absolute nightmare.”
“Terrible security. Terrible customer service. They can not protect your account and it takes hours on the phone to get it fixed. My card had unauthorized charges and they replaced it. I used it one time and then there were unauthorized charges on the new number. they closed that card and issued a new card and I told them not to mail it. The new number was used and I was unable to lock the cards. Definantely they are being hacked from the inside. I asked them to waive a $2 charge on the fraudulent activity and they would not. b”
