“So I'm seeing it is a trend for Barclay to reduce credit limits for no reason. They cut my limit by almost 50% for no reason. I have 100% payment history on my credit while managing over 15 accounts and make 6 figures a year. Then, when you call to cancel they don't even bother to put a human on! Remember when you used to call to cancel a credit card and they basically tried to give you their first born just to keep their card? Well...not Barclay. They don't even care enough to put a human on. It's just automated. I'll give my business to my other card servicers who actually still value their customers.”
“never using this barclay card again. they reduced limit twice! once from 10,200 down to 5100 now from 5100 down to 1200.... r u fn serious ???? I wont cancel card but will not be using it ever again”
“Horrible customer service. They continuously lower my credit limit even I’ve always paid the balance off every month and when I questioned why, their answer was, would you like for me to close your account? Seriously? I have been a customer for 10 years with no late or missed payments. Thank you for nothing but hurting my credit score Barclays.”
“Warning: Do not sign up for the Barclays/JetBlue credit card! Their customer service is abominable and they use slimy tactics to collect fees from you. JetBlue Barclays Bank US Stick with a reputable US company like Bank of America.”
“terrible customer service, they seem clueless and i have called numerous times because i have not received my card…after 4 times requesting a new card…they hang up on you if they don’t want to deal with the issue….then i called fraud and they put me on hold them hung up. a week later i tried chat online and they said i never ordered a card….to call and order one. then they said i used profanity cause i said,“what the ‘heck’ is really going on here??”. they have no problem charging me the $99 annual fee which apparently just posted, yet no card still..”
“Don't sign up for this card, no matter what offer they have to loop you in. I signed up in 2014. Customer service has never once did anything remotely helpful. I used the card, always paying balance in full, for 8 years before finally getting sick of how bad the benefits are compared to other travel cards these days.
Here's the thing: they won't let you switch down to the free card tier (something very common for every other credit card company) and won't waive the annual fee, so now I either tank my credit by cancelling or just light my annual fee on fire every year. Customer service is so so frustrating.
Save yourself the hassle and ignore any Barclays card.”
“What went wrong? absolutely everything.
Customer service is the lowest ZERO
they partner with Frontier to lure customers to get their credit car with the promise to give you flying miles, but they don't let you redeem them.
A total fraud that both companies have.”
“Do NOT get this card. Absolutely the worst customer service. I began a balance transfer in April, they ended up sending it to a wrong account. I have been dealing with their nonsense and nothing has been resolved. I have multiple “claims” that have been sent to the research team. I would recommend ANY other card except Barclay. Save yourself the headache!”
“I traveled internationally and let them know ahead of time. Because my international call service plan didn’t work, I had no way to use the internet or my phone to make calls or payments. Then I called when I returned home and tried to get the interest charge reembursed and they said they couldn’t do it because it was a valid charge.
When I asked to speak to a supervisor she said they couldn’t do it as a courtesy, (no it was an error not a favor,) because they had already done one 6 months prior. That instance had been an error THEY made but they acted like both times were my fault. It was only a 51 dollar charge but to me who’s poor every dollar matters. Worst experience.”
“Someone stole my personal details and opened a credit card account on my name. I called their cx service line 3x, spoken with 3 agents, all 3 told me different things. They kept insisting to give then my social security number - I told them over and over again thag I don't have one, I'm from the UK and never even been to the US, I'm not a US citizen and I don't have a US address. The agent listened to this, expressed how sorry he was, his next question: so what's your social security number? Someone is using my name and details to fraudulently spend money, they just activated the credit card today (I got a notification email about it) and Barclays US is refusing to help.”
“Barclays credit card keeps losing my payment it’s like the 7 or 8rh time and it’s frustrating as I call the Barclays management they make a lot of excuses They said there machine can only handle one money order per envelope but it doesn’t say that anywhere yet they lose thousands of payments every month The management lies about compensation as sometothey give 50 dollars but are resistant to even doing that
Joseph”
“Again and again I'm told IL be able too use my fun points. Tou lied again. Didn't double points for a cruise billed to my acct and now hiding behind a letter. No call back. BARCLAY S☆☆S!!”
“Not recommended for people who travel! The customer service is non-existent.
If you travel abroad dont rely on their creditcard. Even when announcing the trip, it might get blocked in the middle of the trip (WITHOUT A GOOD REASON!!!) and you can spend hundreds of dollars of phone charges to reach customer support or never get a reply via messages.”
“They reported be late on a fraudulent $39 charge. I had paid my credit card in full so I knew I didn't owe anything till I got an alert on my credit report. When I contacted them went to fraud department they could not help”
“They took over Old Navy credit and you cant log in anymore. I had to pay by check, and then they charged me a late fee and now are adding late fees onto what was a zero balance. Horrible customer service as well!”
