“My review is only regarding the website. It’s awful! I very rarely can log in. It says need cannot log in call customer service more often that not. Worst website ever!”
“I would give a 0 if I could. Transferred 4 times before I could get someone I could understand. They read from a book and can't answer common questions. Simple question can't be answered. Barclays should make it clear when you apply for a card that no one speaks fluent English and you will get a call center in a foreign country. Good luck.”
“We received a fraud alert by a phone recording. It’s taking hours to get a hold of them and still
unsuccessful. I spoke to their complaint line and they can’t even get security to answer. They absolutely suck.”
“I am very dissatisfied with Barclays of Delaware credit card. As a consumer and journalist take my advice and do not open any account with them since if your card or other authorized user’s card gets lost, stolen or cloned card while traveling which is the purpose of the card, you probably will never see a penny back from fraudulent charges, even if reported on time.
The company does not care if it violates the federal Fair Credit Billing Act! I only opened a credit card account with them several years ago since they used to fly from Fort Lauderdale to Mexico City and I would use JetBlue on a regular basis so at first it was a good deal.
As time passed, they no longer flew that route but I maintained the account since there was no foreign transaction fee and I could help my daughter as an authorized user get an extra card when she was going to be in Mexico.
As the major account holder of their credit card, a Barclays JetBlue World MasterCard, my daughter had an additional card which was either lost, stolen, or cloned, in Mexico City almost two years ago and Barclays never investigated my complaint properly as per my claims. The additional card I gave my daughter was reported as lost, stolen or cloned as soon as I was alarmed by my computer of fraudulent activity the morning of Sept 3, 2021, the same day I saw on my account online huge “temporary transactions” on my daughter’s additional card. During my initial call, Barclays agreed to cancel her card and not charge for the unauthorized charges, however several months later, Barclays reinstated them which were very many that totaled over US $3000.
I launched an official complaint to the CFPB in May, 2023, understanding that they expect companies to provide complete, and accurate responses to consumer complaints, and responses tailored to the issues described in each consumer’s complaint, yet in this original complaint against Barclays JetBlue World MasterCard being either lost, stolen, or cloned, Barclays response for their investigation they allegedly made, was in itself fraudulent, proven by and totally invented by their second CFPB response dated June 2, 2023, which is now a whole new invented and contradictory story.
Throughout Barclays FRAUD DEPARTMENT investigation, the company failed to properly manage, respond correctly nor in a timely fashion, to my credit card dispute and fraud claim, as per federal law, and continued to post their debt collection on my online credit card account. In their new letter dated June 2, 2023, they state that on Feb 7, 2023, I was advised to provide a “full police report to continue the fraud claim.”
Let it be known that my daughter does not live in Mexico City, where the fraud took place and at first when she attempted to make a police report, the police said they were extremely backlogged due to Covid-19 and that the report would take a very long time. Over a year later the police informed her that she had to return to Mexico City to ratify the report in order to get a full copy, which in order for us to complete, would have cost more in time and money than the amount of the unauthorized fraudulent activity.
Early on the morning of Sept 3, 2021, I reported to Barclays by phone that these charges could NOT have been made by my daughter and also stated that the last time she said she used her card was at a restaurant called KYU, where they hang up women’s purses. It was not until later that same day she noticed her card was missing from her purse, and so she spoke to the manager of KYU who apologized profusely, including returning the money charged for her dinner there late the night before. When I reported the fraudulent activity on Sept. 3 to Barclays Fraud Department, I immediately had her card cancelled, thus I told her not to worry. Since I reported the unauthorized activity in a timely fashion the same day from the US while the transactions were still marked “temporary”” and cancelled her card, I was told by Barclays that the charges would be taken off. I understand that according to the Fair Credit Billing Act, at most I would be liable for is US $50.
Upon receiving Barclays latest response to the alleged fraud they made of their Fraud investigation, it states for questions to call Nevin, the Office of the President of Barclays, who I have been reaching out to by phone over a dozen times, however they never respond to my phone calls.
In the meanwhile we sent Barclays our own investigation which showed the largest fraudulent charges were from a company that receives small merchant charges called Sr. Pago, who finally emailed her the invoices, that clearly demonstrate that her signature was obviously falsified in many different fashions at many different places. I asked Barclays to even investigate if these are legitimate places and saw myself that many were closed the hours that Barclays and the invoices state her card was used. After having faxed Barclays all the paperwork of over 40 pages, we included copies of those invoices with her fake signature along with a copy of her US passport to show her real signature. At a later date when her passport expired, Barclays continued on insisting that we send them a copy of her new passport which we did for proof of her same real signature. Barclays just kept leading us on about their alleged continual investigation.
Apart from this Barclays sent numerous correspondences to my daughter using my card’s number which should have been addressed to me, the principal account holder. Some letters dated the same day were contradictory saying I or she was responsible for paying the debt and others that I or she was not responsible! I never open my daughter’s mail because it is against the US postal law and she was not back at our address in the US for some months to even read her postal mail. It is also totally unlawful that Barclays would provide the principal card holder’s last card digits in official letters addressed to my daughter, instead of to me the principal card holder.
Barclay has consistently made many errors of this sort since I reported the fraudulent activity on my daughter’s card including the sum of money being posted as temporary transactions and then when I reported the fraud they took them off and two months later returned an erroneous sum of the fraudulent purchases on my next statement. The total amount which I claimed fraudulent was $3,391.47 of which I continue to pay the minimum amount plus interest so as to not affect my very good credit rating. I expect Barclays to return this sum plus the interest accrued, as I understand that according to law, I phoned them immediately upon noticing the unauthorized transactions in a timely fashion.
I have since reported Barclays to the FDIC and the BBB and would like to end this nightmare so I do not have to proceed with a legal case nor another complaint with the State of Delaware Office of the State Bank Commissioner. So once again I phoned the Fraud Department last week to ask if they would please reopen the case and consider studying the falsified signatures. All they responded now is that my complaint was noted and they may answer me in another 30 days.
With all this it’s hard to fathom that Barclays keeps raising my credit limit due to my high credit scores and keeps sending me promotional materials non-stop.
Finally avoid all nightmares and do not get a Barclays Credit Card as they are the worst bank should you have any claims. I still hope the CFPB or the State of Delaware Office of the State Bank Commissioner can take whatever action necessary to implement the federal Fair Credit Billing Act on my behalf.
Sincerely, principal card holder.”
“They don’t deserve 1 star. First of all, I never get customer service in the states, which makes it doubly hard and lengthy to converse. I stopped using my card in February when it expired and did not use my new card. For the first time ever they continued to accept charges made to this expired card. When I realized it was still active, I cancelled it. But fraudulent charges have come in since then. I supposedly got fraud alert, and I believe they finally cancelled my card but in order for me to get a refund of the fraudulent charges they said they had to open a new account, investigate and turn in a couple of cycles they could refund the money. That is crazy. They should just mail me the refund.
I hate to have anything more to do with them. They operate like one giant spam.”
“They are the worst bank I've worked with. They are very unprofessional in their approach and not keen to help their customers. I've been disputing a credit card transaction since last year with no result. Very unprofessional, with one colleague even admitting that another colleague made a mistake. I'll never be working with this bank anymore, and just be careful. Whoever still wants to work with them. Because of then, Wyndham timeshare is getting a bad name and reputation.”
“I have been with Barclays for ten years. I called to request a balance letter to provide to the mortgage company for a refi and could never get anyone to send me a letter. I provided my home address, two (2) email addresses, and a fax number. I called countless times, spoke to two supervisors all to no avail. I was told different things each time I called by the representatives. My refi was supposed to close in a couple of weeks now I am unsure when because of this delay and incompetence on the part of Barclays. The letter was never placed in documents in the system that I could access nor could anyone I spoke to including management, could just email or fax it directly to me. It is almost two weeks later and I am still waiting on this letter. Ridiculous. I do not intend on continuing my relationship with this company.”
“I can absolutely not close my account I have zero balance they keep telling me their system is down call later. CEO I got his number from Delaware banking commission . If you have complaints his name is Peter Bernard Chairman of the board 302 255 8000”
“I just wanted to cancel my card they kept telling me the system was down for hours. His name was Aden so he says CMB1 employee number. Any way I finally got in contact State of Delaware office of banking commission. Barkley's CEO is Mr Jeffery Turner chairman of the board phone number 410 548 7892”
“I have two cards by Barclaycard-I pay my bills on time-it’s been a terrible experience. I’ve had them for too long and now I’m never going to use them again. On top of it, I was just on hold for 20+ minutes waiting for customer service…done!”
“Never get a credit card. Interest rate is t9 high
I canceled my card . paid what i owed. My account was closed and i charged a late fee after my account was closed for 2 months.
I never used my card after i closed it and they charged a 29.9 interest rate on the late fee.”
“DO NOT EVERY OPEN A CARD WITH THIS BANK !!! THEY DO NOT STAND BEHIND THERE CUSTOMER AT ALL THEY ARE THE WORST BANK AND PEOPLE TO DEAL WITH!!!! THE HATE AMERICANS!!!!”
“I wasted dozens of hours over the course of 8 months trying to get reimbursed for a charge I did not make. No one in Customer Support was truly trying to help me and resolve my issue - instead it was rope-a-dope” where nothing was done. Until I got the BBB involved and my state’s Attorney General, I was ignored. Fast forward to today, and it’s all the same complaints…. Nothing has changed!!!”
“HORRIBLE! I bought a shirt for $25 on my new Old Navy CC. The first bill was delayed in the mail (around Christmas when the USPS was bogged down and slow). I paid the $25 and asked that the later fee be waived. THEY SAID IT WOULD BE WAIVED. I proceeded to get 7 months of bills charging me late fees for the late fee that was supposed to be waived. I spoke with Customer "Service" numerouns times and every time they were very nice and said the fees would be waived. Finally they waived $164 of late fees (for not paying the original late fee that was supposed to be waived). I finally gave in and paid $52.75 (the latest late fee and interest) because I did not have the energy to argue any more. DO NOT GET AN OLD NAVY CREDIT CARD OR ANY CREDIT CARD FROM BARCLAYS.”
“This is the worst credit card to have!! Please if you can, avoid opening one!! Customer service is awful. I misunderstood a promotion in which they offered 0 % balance transfers after a fee on the transfer; I thought it offered 0% on purchases as well. I called customer service to inquire about the possibiblity of waiving the fee I had paid on the transfer since I was going to pay the whole balance off on the next statement date. So I first spoke with agent Tess who put me on hold but then disconnected me while contanctinge her supervisor. I called again and asked to speak with a manager. Manager Laura came on the line next. Laura was the rudest and inflexible person I'ver ever delt with. She said to me: "you shouldn't done the transfer if you didn't want to pay the fee!", and that was that! No help! I will basically pay $52 to the bank for a $0 balance account starting next month. Thank you Laura for being so understanding.
I don't recommend this card.”
“This is by far the most difficult credit card company I've had to deal with. After placing two separate calls to customer service, I STILL cannot access my account online. I've had to answer over a dozen "security questions" to verify my account. The customer service agents have difficulty pronouncing the various models of cars, universities, etc. that I may or may not have purchased/attended causing issues. In fact, the customer service BS feels very phishy and made me uncomfortable with the security protocols. The potential to earn airline miles is not worth this ridiculousness!!!”
“Horrible Company! Wish I had never signed up.
I was scammed and they will not refund the money and are charging me interest.
Criminals, they are!
Visa and American Express take care of their customers when the World tried to rob them!
Barclays Carnival Cruise Mastercard robs you twice!
Anne France Tremege P.S. I will never pay them! There goes my 813 credit score.
I will prevail!”
“I signed up for this card with American Airlines with a promotion indicating that they will waive the $99 membership fee. It has been 10 months and they have not refunded the fee, I have called written to them and filed a complaint with the better business bureau but they have not issued a refund of the membership fee for the first year. This is a bait-and-switch technique that they use to lie to customers. They also change me for an extra day when I did not spend that day at the hotel. They agreed to issue me a refund when I call they asked me to send in all the documentation to them which I did in a timely manner. It's been several months and they have not issued me my credit.”
