“Worst customer service EVER. Lost an extremely large check which was to clear my account and they can't find it. I have a copy of the check as well as a return receipt showing. when it was received by them and they are not interested in the extra information I can send them. Then they tell me it will take 1-2 billing cycles to get it straightened out and in the meantime they continue to call me saying I am past due. As soon as this is resolved I am going to cut up this card.”
“Worst business card ever. I have 6 business cards with a credit limit of $41,000. Our cards were declined a week ago and I have made 9 phone calls to get them reactivated with no luck. Each phone call was an hour long or more, I was hung up on 4 times, had the cards reauthorized 4 times, had the limits taken off all the cards, which I felt very uncomfortable doing and no one is able to figure out why my cards are being declined. This is so frustrating and not acceptable. Would never recommend this card or bank to anyone.”
“If I could give them a minus 10 I would. After being a long time client (12 years) and always happy with their service, I disputed a charge due to a tour company’s lack of deliverance on the product. I had all the necessary documents for the dispute. Barclay was notified I would be out of the country for one month. During this time they sent by snail mail only, a time sensitive document to be signed. There was no attempt to contact me by email or text just snail mail. So by the time I returned to the US, the timeline had passed. In spite of my month long attempts to reopen this dispute there didn’t seem to be anyone listening. I had asked to speak w a supervisor on several occasions and was told one would contact me. This never happened. After so much frustration I finally gave up and decided to close my account because of this dreadful service I was given. Shockingly, a supervisor contacted me immediately regarding the cancellation of the card! She also offered to have a supervisor contact me regarding the dispute something I had been asking for all month. But It has been 6 months and I’m still waiting for someone to contact me. What a joke.
Not only did they screw me for $1400 but they dinged my credit rating I assume as a result of the dispute.
Pass on Barclay and Find a more reputable company”
“WHAT A JOKE. I APPLIED FOR A CARD OVER 5 MONTHS AGO. OUT OF COUNTRY CUSTOMER SERVICE, MAIL IN ID, UTILITY BILLS, ETC. ALL TO GET TOLD THE APPLICATION TIMED OUT.
I WILL STICK WITH UNITED AIRLINES OR AMEX.
NO ONE HERE KNOWS WHAT DAY IT IS.”
“Very bad customer service after 15 years as a customer with barclays and barclaycard , i had Miss Paige who really treat us in very challenging manner very u professional unfair,the worest example every for customer relations team. On otherhand alot of customers had different outcomes from better agents really very unfair ever she said over the phone i know that some agents will deal differently when i told her i was sorted by different agent better than this and she admitted that it depends on the agents was really a shock to agree that not only terms and conditions is the method but yes sometimes we like and dislike very unfair and unprofessional . My case references is CRWFV7VKZC”
“Worst credit card experience of my life!! I put in a travel notification for a trip I am still on. Every single time I have tried to use my Aviator card it is declined. I’ve called customer “NO relations” 7 times to be told it’s been cleared for use, only to have it declined again and again and again. Each day I have to use my phone I have to pay a daily fee of $10. The minute I return home I will be cancelling the card. DO NOT bother with this card. I will stick with my tried and true cards I’ve had for 40 years.”
“When calling to pay my bill over the phone, I am connected to someone who is trying to sell
me a barcleycard??? Then I get transferred to some one I have not idea what they are saying. My husband says to close this account”
“You probably don’t care. When interest rates keep rising, you’re tripling my minimum payment. I’m paying off close to $40,000 being laid off. You’re the one credit card I can never pay off, or even send a minimum payment to. I don’t know what your % rate is, but it doesn’t matter at this point. I’m willing to send you $200 a month, but that’s not enough. Then you’re getting $0.00 per month. Good luck getting blood from a stone.”
“Barclaycard uses trickery in its practices! On top of that, though their scripted customer service response is very polite, they refuse to do anything to support or satisfy customer issues. I would not recommend their cards, but if you do decide to use their products, read through every tiny fine print and know if there is a timeline listed to receive benefits; the clock starts on the day you apply, not the day you activate the card. Just another huge company to doesn't care about its customers. They won't fight to keep you as a customer even if you are a good one.”
“I don't even give them 1 star!!!! 😠
Call to cancel my Old Navy credit card talk to a monitored recording when I say cancel my card it hangs up every time. Tried 6 times this morning! 😠😠😠😠😠😠😠😠”
“So my account got suspended… They’re crooked as you can get. No grace period on payments. It takes 1-2 business days to process the payment, but they issue you a late fee the very next day after payment due date since it will always take 2 days to process anyway, so there’s an extra $29. Oh yea, they also don’t process on weekends, so if your due date falls on a Friday, Saturday or Sunday, good luck with that one. You’ll need to make the payment no later than Thursday if they’re on the ball with processing. The rep tried to beat around the bush on this one. High interest rates, paired with no grace period? I’m not sure why people even tolerate them. I’m through with them. Good luck to you all. They’ll definitely make their money off you.”
“I tried to pay Barclaycard balance by phone today (using a landline). I had a problem and “the system” transferred me supposedly to someone who could help. He couldn’t help and transferred me to customer services. They couldn’t help either and transferred me to another department. By this time I had been hanging on the phone for over 20 mins. Eventually someone answered and when I said ‘hello, please can you help me pay the balance of a Barclaycard’ she cut the phone call off! Absolutely hopeless. I felt like I’d fallen down a black hole. Why is it so hard to pay an outstanding balance?”
“One of the worst worst worst service provider, they blocked my account for just one chargeback, that also when it was customer's mistake, barclays didn't give my business any support...to make things worst they held my funds for 6 months and also black listed my business on MATCH, this way it gets very difficult to apply for any other merchant....barclays literally killed my business for just one chargeback .....do not do business with barclays they are the worst in the industry...they will not only block your account, they will also hold your funds for 6 months and also black list you on match.....they don't even deserve one star ....Useless barclays”
“They botched a balance transfer. I called them 3x and also messaged 3x to alert them the info that was displaying on my account regarding the receiving bank was incorrect. They told me the info I saw on my account was not accurate?? And told me to just wait for the transfer to go through even though it showed as completed and I was changed the transfer money and fee.
I have wasted so much time trying to get this fixed. I finally have a 'case number' and was told it may take up to 90 days to review!!! Will be closing the account as soon as this is fixed (at this rate by Christmas??).”
“Yes so bad I got scamed after a purchase I made and asked the merchant for a refund that I wanted to return. It went on and and on do this so that . All I wanted was to return it . So I got in contact with barkleys and sent in all the proof got money back only to see it back on my bill I sent in more proof etc and long story short after months they sided with the scamers . How do I transfer to another American airlines credit card??”
“This is the worst credit card. I made an electronic payment (confirmed by my bank!), Barclays confirmed receiving the payment, yet the merchant was never paid! Hours and hours of phone calls and a complete run around. Now I have to pay the merchant (by check) and am out the money I paid to my credit card! Awful.”
“The app said 0 % for a year and the card started charging interest after 30 days. So I paid my balance in full and tried to close the account. Now they charge me 1.50 per month despot a zero balance. I have not been able to get that resolved, or get my account closed in four months despite their promises of escalation, and once they charged me $30 late fee on a $1.50 balance.
NEVER SIGN UP FOR A CARD ON AN AIRPLANE!”
“Barclays Master card is terrible for the following reasons:
1. Their customer service is horrible. Calls get 'dropped' during crucial conversations'.
2. Their written communication updates make no sense, an is a bunch of jargon
3. Hold times when calling are long
4. Their Rewards program sent me a card that I could not activate for Walgreens in March 2023. It is now the end of June, and I do not have a resolution. The communication between Barclay's & Walgreens was not communicated to me. Today, when I called Barclay's agent, they referred me back to Walgreens. I have spent countless hours trying to obtain a resolution to this matter, but my Rewards account was never replenished for a useless card. I STRONGLY DO NOT RECOMMEND THIS VENDOR!!!!!”
