“There are no native English speaking customer service agents, give that thought up entirely. Expect to spend an hour or two on the phone trying to find a service rep who can help you.”
“This card is worse. I closed my account with full payment may 2023. After I closed they still charging me interest. I called customer service few times but they couldn't give me proper answer. Two weeks ago someone hangup on me.”
“Atrocious service constantly being asked to verify name when I passed the service checks. The customer service agent would not even transfer me to a manager when asked. I am looking to close this card as they are no help and the App forces me to call the useless agents, as no messaging service”
“DO NOT USE THIS CARD! Don't open. Stand clear of Barclay's credit card and services. I'm in the process of opening an investigation against their dispute departmen. Also, contacting local news sources and using social media to bring light to the unethical practices they are using on there customers.
.”
“worst customer service ever, i locked my card and still had fraudulent activity and they told me to call twice i attempted to call and been on hold for hours, my third attempt currently is 2hrs 10 mins still waiting.”
“Robert from Barclaycard credit was excellent. A credit to Barclaycard. He was very patient and charming and helped me understand a few things. Also., you can get hold of the staff! All credit to you!!!”
“I bought a cooker and only after 13 months it malfunctioned. I'd bought it using my barclaycard as I thought I would have some protection if I had a problem.
So wrong I was , after 6 months of phoning barclaycard sending them information they asked for I still have no contact from them as to what is happening over my complaint.
I feel absolutely disgusted in their sloppy customer service. I've now had to get the ombudsman involved as I can't get any where with them.
I wouldn't even give them one star if that option was possible”
“no customer service, I close my account in April , and in July appear a fraudulent charge and I calling for hours for days and always says we will investigate....lol”
“If I could give a zero I would! This has to be the most ridiculous company I’ve ever dealt with ever I received my card less than three months ago they gave me a $2000 balance ….I used some of on my card I paid that balance completely in full, I used my fun points for portion of a cruise. They took all of my $2000 and now say I have only $302 in credit. No one contacted me !!!!! This happened the day I used my carnival cruise credits……. If this is how you treat your customers no one‘s gonna wanna deal with you. This is not OK. I was supposed to leave on vacation in two days and you guys took away all of my Carnival stuff I’m gonna be on a carnival ship. You took away my carnival points all of my credit. You basically are trying to ruin my vacation, that’s OK we will not be dealing with you any longer will go to much mature and better company like capital one . ALSO WE ARE FILING A LAWSUIT !!! Any of y’all reviewer’s out there want in on the law suit please contact me at…….. lricheson_2004@yahoo.com we will be in contact with a lawyer!!!!!”
“Got a Barclays Carnival card. Initially had a $1800 credit limit. Used the card to make cruise excursions and other various purchases. Had a perfect payment history and paid card off after about three months of use. Shortly thereafter I made some purchase and it was declined. Come to find out that they lowered my credit limit to $1200 and did not advise me. I spoke with customer service (who could barely speak any English) and they would not tell me why my limit was lowered but that an explanation letter had been sent in the mail. I never got any letter. I paid off my balance again and shortly thereafter finally got a letter in the mail stating that they were now lowering my limit to $800 do to derogatory credit although I have a perfect pay history on all of my accounts. Did not use the card for three months and decided to use it again for various purchases and had it declined again. Called customer service back again and they advised me in broken English that my limit had recently been reduced to $500 now but again no notification from the creditor and they claim another letter had gone out in the mail. So, now I’m done with these people and am canceling my card. They operate unethically and have terrible customer service. Don’t waste your time on any card backed by Barclay!”
“I ordered cash advance checks because I had work done on the house by Handy Man who doesn’t accept credit cards and I didn’t want to dig into my checking or savings accounts. They kept saying that the checks were sent on August 21, but they were never sent. I spoke to five different people who work for Barclaycard each time they told me it showed that it was mailed, each time it was a lie because I spoke to a supervisor who said the original person I asked to send me the checks, never bothered to do so. They just kept lying to cover for each other. Their customer service is garbage.”
“I did not open an account with Barclays. They bought out a card company I had previously opened an account with. I hardly used my Barclays card when the switch happened because they were not the company I signed up with and I wasn't comfortable with the switch. But I have always been told that closing credit cards hurts personal credit and I was hesitant to close the card for this reason.
I eventually I closed my Barclays Card about a year after this happened, mostly for lack of use.
I recently discovered that I had an outstanding bill and was two years past due, that was effecting my credit score. After I called Barclays multiple times and spoke to multiple different people at different levels within the company I discovered that I had one item on automatic bill pay. And even after my card was closed, Barclays still accepted the auto renewal charge. Barclays never sent me a statement because my account was closed, then let the interest build for two years and I only found out by mistake.
I was told they would send me all my past invoices so I could investigate the matter. I never received the statements. I was told I would receive a verification I paid the outstanding balance, I never did. I only know because my check cleared.
Every person I spoke to had a different version of the truth. This is a terrible company and should be investigated by the DOJ. I plan to write a letter to legal services and encourage them to follow up. Barclays is despicable.”
“I did one star because I had to make a selection.
This credit card is by far the worse credit card I’ve ever owned.
I have paid lump sumps mostly every time, to keep my credit line under 50% credit used, and for the second time, after I pay another lump sump, they reduced my credit limit again leaving the remaining balance reflecting more than 85% credit been used. Now, why would I pay another lump sump? For them to reduce the credit line again? You make big payments as an effort to have the credit available and keep using it. But no, they will reduce your credit limit, leaving you without the money (you just paid) and without the credit.
The worse credit card.
I will stop using this card, pay my remaining balance for as long as it takes making the minimum payment (never a lump sump again).
Will never recommend this card. They will damage your credit more than they would fix it.
DO NOT WASTE YOUR TIME AND MONEY WITH THIS CARD.”
“After years of being a credit card holder of a variety of cards They have decided to randomly pick me to send them a copy of drivers liscense and SS card They said it’s get to know me better. So after years of having great credit and money in a bank account they want more personal info. I have great credit and 15 other credit cards that don’t require this. They stopped my credit cards from working. This is what they did to a great customer. I am livid. So now I won’t shop in there stores and don’t need to fly jet blue. Now I remove my money from their bank.”
“Barclaycard Mastercard allowed online scammer that is out of state and different name to redeemed my points and paid out $1000 by mailing a check. For last 4 months Barclays refused to give me back my points.”
“I pay my boll the day I receive it! No exception. This company charged a 39 dollar late fee. When I called they treated me like garbage!!!!!!! They owe me 29 dollars and 7 plus in rewards. Liars and thiefs do not use this company, they will bite you!”
“Went on a cruise with Holland America Cruise Lines on 1/14/23 - 1/28/23 and had a Barclay Old Navy Mastercard which I had for about 10 years but not all the years were with Barclay some were with Synchrony as a Visa which with them I had no problems.
Had about $200 on the card prior to boarding and a $3000 credit limit (which I had lowered my credit limit in 3/22) because I was wanting to retire soon and just did not want to be able to charge more than $3000 on this card .
So we go on this cruise which we have many times with Holland America and when we disembark go home and put the Holland America Navigator App on our phone since they do not give you a paper statement anymore prior to disembarkation we notice the balance on this card has been charged like 4 times the amount it is supposed too. We first tried to get in touch with the cruise line because we felt we did not spend this kind of money because we were given a substantial amount to spend on the cruise from Holland America and have never had a balance like this on any of our cruises with them. So we tried several departments with Holland America and of course got nowhere with our problem so we decided to contact Barclay and file a dispute. We told them we believe these charges that we accumulated were from pushing the room charge button in the casino and it not dispensing the money requested as it should and then having to push it again and finally it would transfer it on to our room card. They assured us that if the merchant would not contact them after a certain time that it would most likely be in our favor to do a chargeback well like 4 months went by and LOTS of contacting them and they contacting me and after sending them a file folder full of paperwork they stated they could not help up with this because it occurred in a casino. Now that is weird I spoke to like 50 different people at Barclay prior to this and not 1 of them stated that these types of charges could be disputed and then at the very end they come up with this. Then I also kept bringing up the issue why did my card not decline after $3000 and of course no one can tell me this. Although, I have talked to maybe 1/2 dozen employees from Barclay (mainly Americans in the states) told me they have never seen anything like this happen on a card because it usually would decline. They seemed sincere and stated they are sorry I am going through this. Even one of their own employees stated to quit paying on this because this should never of happened and then they may help you with maybe a settlement or a dispute or just write some off. They stated if I continued to pay they would never help me. At one point the only thing they have offered at this point is to close my card (which I really don't care at this point because its over the credit limit and cant use anyway) and give me a long term payment plan and I told them "NO DEAL". i am in my sixties and have had many a credit cards throughout my life but NEVER one company that does this to their customer. I even contacted a couple of our other credit card companies to see if they now do this to their customers, go over their credit limit without authorization and they said absolutely not it would not happen, the card would decline. The thing I really question is that Barclay also is the bank for the Carnival Cruise Line/Holland America Line maybe they are in this together???
I guarantee if I would of tried going over my credit limit on any other purchase at a department store or any other local merchant it would of declined. So, now I have this large bill and I have great credit but refuse to pay this. I had finally received a call from the merchant in July (Holland America) and I had to submit a email telling them how we feel we were overcharged and have yet to hear from them and it is August 30th. Did get an email for another promotion from Holland America and it says Sorry on it but just offering another cruise but I wonder what the SORRY is about???”
“We send them extra money by a mistake of a decimal point and 20 days after they had not return our money, that was $3,489 minus the real amount that was $34.89. They refused to reverse it back the same day it arrived, with the excuse of following FDIC rules of taking 7-10 working days to return it, and it has been like 29 working days, since we reported August 2. Their lack of integrity and profesionalism is definetly present. As soon as we get the money back, they are losing yo clients for ever. Unless they want to end the Legal way and paid for my Lawyer, plus a Lawsuit, fir scaming 2 Senior people and a 100% Disable/Retired Veteran, and jepradising their health, because we run out of funds by us been on a hole, by using all my savings to pay our bills that were scheduled, due to keeping our money for a long period of time. The card for the mistake is on my wife name, Evelyn Rodriguez and ends on 5670. I do owe my own too and will cancel asap too.
Retired SSG Rodriguez”
