“They don’t deserve 1 star. First of all, I never get customer service in the states, which makes it doubly hard and lengthy to converse. I stopped using my card in February when it expired and did not use my new card. For the first time ever they continued to accept charges made to this expired card. When I realized it was still active, I cancelled it. But fraudulent charges have come in since then. I supposedly got fraud alert, and I believe they finally cancelled my card but in order for me to get a refund of the fraudulent charges they said they had to open a new account, investigate and turn in a couple of cycles they could refund the money. That is crazy. They should just mail me the refund.
I hate to have anything more to do with them. They operate like one giant spam.”
“They are the worst bank I've worked with. They are very unprofessional in their approach and not keen to help their customers. I've been disputing a credit card transaction since last year with no result. Very unprofessional, with one colleague even admitting that another colleague made a mistake. I'll never be working with this bank anymore, and just be careful. Whoever still wants to work with them. Because of then, Wyndham timeshare is getting a bad name and reputation.”
“I have been with Barclays for ten years. I called to request a balance letter to provide to the mortgage company for a refi and could never get anyone to send me a letter. I provided my home address, two (2) email addresses, and a fax number. I called countless times, spoke to two supervisors all to no avail. I was told different things each time I called by the representatives. My refi was supposed to close in a couple of weeks now I am unsure when because of this delay and incompetence on the part of Barclays. The letter was never placed in documents in the system that I could access nor could anyone I spoke to including management, could just email or fax it directly to me. It is almost two weeks later and I am still waiting on this letter. Ridiculous. I do not intend on continuing my relationship with this company.”
“I can absolutely not close my account I have zero balance they keep telling me their system is down call later. CEO I got his number from Delaware banking commission . If you have complaints his name is Peter Bernard Chairman of the board 302 255 8000”
“I just wanted to cancel my card they kept telling me the system was down for hours. His name was Aden so he says CMB1 employee number. Any way I finally got in contact State of Delaware office of banking commission. Barkley's CEO is Mr Jeffery Turner chairman of the board phone number 410 548 7892”
“I have two cards by Barclaycard-I pay my bills on time-it’s been a terrible experience. I’ve had them for too long and now I’m never going to use them again. On top of it, I was just on hold for 20+ minutes waiting for customer service…done!”
“Never get a credit card. Interest rate is t9 high
I canceled my card . paid what i owed. My account was closed and i charged a late fee after my account was closed for 2 months.
I never used my card after i closed it and they charged a 29.9 interest rate on the late fee.”
“DO NOT EVERY OPEN A CARD WITH THIS BANK !!! THEY DO NOT STAND BEHIND THERE CUSTOMER AT ALL THEY ARE THE WORST BANK AND PEOPLE TO DEAL WITH!!!! THE HATE AMERICANS!!!!”
“I wasted dozens of hours over the course of 8 months trying to get reimbursed for a charge I did not make. No one in Customer Support was truly trying to help me and resolve my issue - instead it was rope-a-dope” where nothing was done. Until I got the BBB involved and my state’s Attorney General, I was ignored. Fast forward to today, and it’s all the same complaints…. Nothing has changed!!!”
“HORRIBLE! I bought a shirt for $25 on my new Old Navy CC. The first bill was delayed in the mail (around Christmas when the USPS was bogged down and slow). I paid the $25 and asked that the later fee be waived. THEY SAID IT WOULD BE WAIVED. I proceeded to get 7 months of bills charging me late fees for the late fee that was supposed to be waived. I spoke with Customer "Service" numerouns times and every time they were very nice and said the fees would be waived. Finally they waived $164 of late fees (for not paying the original late fee that was supposed to be waived). I finally gave in and paid $52.75 (the latest late fee and interest) because I did not have the energy to argue any more. DO NOT GET AN OLD NAVY CREDIT CARD OR ANY CREDIT CARD FROM BARCLAYS.”
“This is the worst credit card to have!! Please if you can, avoid opening one!! Customer service is awful. I misunderstood a promotion in which they offered 0 % balance transfers after a fee on the transfer; I thought it offered 0% on purchases as well. I called customer service to inquire about the possibiblity of waiving the fee I had paid on the transfer since I was going to pay the whole balance off on the next statement date. So I first spoke with agent Tess who put me on hold but then disconnected me while contanctinge her supervisor. I called again and asked to speak with a manager. Manager Laura came on the line next. Laura was the rudest and inflexible person I'ver ever delt with. She said to me: "you shouldn't done the transfer if you didn't want to pay the fee!", and that was that! No help! I will basically pay $52 to the bank for a $0 balance account starting next month. Thank you Laura for being so understanding.
I don't recommend this card.”
“This is by far the most difficult credit card company I've had to deal with. After placing two separate calls to customer service, I STILL cannot access my account online. I've had to answer over a dozen "security questions" to verify my account. The customer service agents have difficulty pronouncing the various models of cars, universities, etc. that I may or may not have purchased/attended causing issues. In fact, the customer service BS feels very phishy and made me uncomfortable with the security protocols. The potential to earn airline miles is not worth this ridiculousness!!!”
“Horrible Company! Wish I had never signed up.
I was scammed and they will not refund the money and are charging me interest.
Criminals, they are!
Visa and American Express take care of their customers when the World tried to rob them!
Barclays Carnival Cruise Mastercard robs you twice!
Anne France Tremege P.S. I will never pay them! There goes my 813 credit score.
I will prevail!”
“I signed up for this card with American Airlines with a promotion indicating that they will waive the $99 membership fee. It has been 10 months and they have not refunded the fee, I have called written to them and filed a complaint with the better business bureau but they have not issued a refund of the membership fee for the first year. This is a bait-and-switch technique that they use to lie to customers. They also change me for an extra day when I did not spend that day at the hotel. They agreed to issue me a refund when I call they asked me to send in all the documentation to them which I did in a timely manner. It's been several months and they have not issued me my credit.”
“These ppl are outsourced. Great job that they know 5-8 languages. That's crazy awesome if you can comprehend, read wrote & speak. I requested help & was told they understood & would do what was requested, yet when I called back nothing was done or accomplished. All of what I said was misunderstood or misconstrued, either way this seems to happen MORE Often, than not. I'm done with all the mishaps, Bad service, Bad follow through.”
“Horrrible, horrible company, worst customer service ever!!! Was on a flight and decided to get a card for the 50K miles. I rang up a few hundred dollars, couple months later they ding my credit report for 110 points!! Never received a communication from them in the way of an email or mailed invoice. I have 3 other cards with them years old, perfect credit, not a blip and they would not help remove the negative credit. $29 payment cost me thousands now in borrowing power. No customers service, could not have cared less. Paid all of them all off and closed every account with them. The suck!! Dont get the rewards on your flights, dont use Barclays, better cards out there that care about the customer.”
“The interest rate on this card is not worth it- My minimum payment of $257 of which $171 goes to interest. Not worth it! I did a balance transfer and ran!”
“Been a long time customer but not using the arrival plus enough to justify the fee. They were completely unwilling to waive the fee or convert to a non fee account. The suggestion was too cancel the card and apply for a new one, which will ding my credit score twice. Really poor customer service and inflexibility.”
