“I applied for AA Aviator credit card through Barclays services. they said they will mail response by MAIL !!!!! in 2022 are you kidding me...who is still using mail !!!! I called after 25 days has passed. terrible terrible terrible communication. just kept me in a loop of calls to get the right person ..call this..1866 371 0107 the agent says no no call that 18003086008 other agent said call this ... well I just quit applying for it.”
“Don't waste your time. They are very nice on the phone and pleasantly deny any wrongoing of any sort. Then, while you hold for a manager or another department, they disconnect the call. Find another bank, this one is fraudulent and unresponsive.”
“SHADY COMPANY! DO NOT GET THIS CARD! My account has been closed with a zero balance for years. They decided to charge me a payment last month and I called them immediately to request a refund. A month later, no check and I still have a credit in my account for the payment amount. They have been giving me the run around on refunding me. They won’t give you any real confirmation numbers. When asked if they will stop charging me and to stop the auto pay I’m told “you have a zero balance we won’t charge you.” But that’s untrue. I don’t have access to online banking with them so I have no control of anything. I’m at the mercy of customer service. I now have to contact my bank to try and stop them from charging my account anymore!”
“Called on 20th of June to change my payment date. They've agreed that it was setup for the 30th of each month moving forward. Phoned on the 30th of June to learnt that the plan was closed because I didn't make the payment on the 20th. Asked if they can see any notes on the system she said no, just a phone call. Ask her to put me on to a manager she refused too. Such a big company like Barclays with the worst service ever. Horrible!!!”
“I agree that the handoff from Synchrony to Barclaycard by Gap was a nightmare. They didn't allow activation until June 20 and by then the previous payment was due even though I paid it to Synchrony. I was assured there would be no fees during this transition period, but they tried to charge interest. Customer service is a nightmare. I am cancelling the new Mastercard. I don't like shopping at the Gap enough to endure this.”
“Bar at wanted me to send in the mail mind you, copies of my bank statement, license and social security card for verification of my credit card application for a Hawaiian Airlines. Who would send those vital things in the mail, let alone trust a worker w them?!!!”
“Worst card ever. They will help you ruin your credit by reducing your limit regardless of a stellar payment history across the board! Never again - wish I had closed my account before they did it a second time.”
“So Gap which was from synchrony bank now switched to Barclays, boy I was in for a surprise when I called the new customer service from Barclay, so I have now newly issued credit cards, I will not even bother to use them as customer service representative is very flat affect and sounds like I inconvenienced her, well… don’t even expect professionalism these days, but this is multi billion business and they can’t appoint somebody to work professionally without having to hear a wailing baby in the background? (And it took almost 30 minutes waiting on the phone, where as Synchrony bank, I can always expect a lively representative if I request for one)
C’mon! I’m a mother but if I am working with multi billion corporate America I expect the company to pay well and treat customers right…oh well…the economy and the pandemic just add up an excuse not to serve their customers anymore and to think it is Us customers that made them billions….long story short____will not even bother activating my card, not even use it….sorry NOT SORRY! I KNEW IT POOR PAY=EXTREMELY POOR SERVICE! Here’s to America going down the drain….”
“I've had a Barclaycard for over 15 years, never missed a payment, always kept my utilisation below 30% and I've got a really good credit score (over 950). I have received a letter on the 18th of June 22 that they are reducing my credit limit from £9500 to £1300! on the 16th of June 22! I rang the customer service and lady called Laura not only was very rude but couldn't provide any information as to why my credit limit was reduced. This will now considerately affect my credit score. Horrible customer service and lack of transparency, avoid like fire!!!”
“I have had a Barclay credit card for several years. However this year, my experience with their version of customer service was, in a word HORRENDOUS. It took FOUR phone calls and a full 90 minutes of my time today to finally get an answer that made sense. My first phone call was answered by a very poorly train customer service rep at noisy overseas call center who had absolutely NO CLUE what he was doing. My second call was answered by a customer service rep in the US who seemingly could not think beyond the script she seems to be reading from. My third call to Barclay today was answered by a so called "customer service manager" (who identified herself as "Anna") here in the US who, in my view, did an extremely poor job of 1) listen carefully to my question so that she could; 2) identify the issue; and then 3) provide relevant answer or offer coherent options for the issue. Is that not what customer serivices mangers are trained to do. Finally, the FOURTH person I talked with today was a customer service manager who was able to answer my question in less than three minutes (her name was "Connie"). Once I pay off my zero interest promo in a couple of months, I do not intend to use my Barclay Mastercard again because I don't want to deal with Barclay's customer service "circus" ever again. If I could give ZERO STARS, for their customer service, I would do so.”
“if you never, ever want a credit increase a Barclay Card is perfect. CORRECT, not without a hard credit pull, EVEN THOUGH Barclay has your FICO and credit right on their app!! If I'm going to do a hard credit hit I may as well open a different card that comes with automatic reviews and increases. Cmon Barclay, you can't keep up with your own technology?? The rest of the banking world figured this out years ago.”
“Terrible service. Spent over 5 hrs on same issue, over $8K of several over $1K transactions from same vendor for towing in another state, which were fraudulent & never stopped by then, happening over a week's time. They hung up the phone, put me on & off hold, could not speak English, blamed they system for going through updates, did not annotate the conversations, did not provide case #'s, could not connect me with an American staff. I am not getting any resolution for days. I have no idea what is going on with them. Incompetent business!! Stay away!!!”
“Didn't receive first card in the mail. Called to get another issued. It arrived. Got a notification that first bill was due, figured it was my annual fee, so I went to pay that in full to see $800+ in fraudulent charges. Called to report it and have them removed, spoke to 9 people that didn't understand what was going on. Finally they told me they would mark the charges as fraud, investigate it, and remove them from my account.
This was an airline card that had a 90 day promotion of spending $1,000 and getting a large amount of miles. It's been 6 months and the charges are still there. So, I couldn't take advantage of the promotion, and they won't give me a promotional extension. Now I'm stuck with $800 worth of fraudulent charges they won't get rid of.
Wait times are absurd for getting through to people that have no idea what they're doing. How this company even operates is completely beyond me. If you're thinking about getting a Barclays card, please for the love of god, look elsewhere. It's a bigger headache than it's worth. I'm reluctant to give this company even 1 star, because frankly, they don't even deserve that.”
“Worst company ever. Applied for a credit card was told I needed to send the more information. I asked the lady if I could fax it she said no. Turns out I could’ve faxed it so I just sent all this sensitive information in the mail for no reason. I never heard back from anyone and I still don’t know if I’ve been approved or not. I sent a complaint to customer service and never heard back every time I call I get transferred to at least four different people and nobody ever helps me. They haven’t even sent me a letter saying that they got the information that I sent so that’s just out there. So mad.”
“My card expired and I have called a dozen times for a new card and still have not received one. I like Barclaycard but cannot use it because I do not have a new card. I have been a customer for twenty years and can no longer be one simply because no one will send me a new card. I have never had a company turn down my business! If it wasn’t so frustrating, it would be laughable.”
“Had been with them for many many years, wouldn't help me by lowering my rate despite that I've never had a missed payment. They would honestly prefer to lose your business then to help you.”
“Terrible service- charged an annual fee and wouldn't waive or remove- i closed the account and they charged the annual fee anyways! Never do business with Barclays again!”
“Stay away from this company. Absolutely terrible. I accidentally paid off my card. I called and said it was a mistake. Then I called back and said never mind keep the money. Then 73 days later they returned the money. I called and said I didn't want the money and immediately returned it within hours. They then charged me interest for 2 months that they had my money and said it was in perpetuity. I said what you had my money, you can not charge me interest on money you had, that is illegal. They won't reverse the interest charges now I will have to sue them for 40 dollars because no way will I pay this lying cheating company any extra money.”
