“I whole heartily agree with the previous reviewer. Their telephone banking service is a disgrace. The automated voice-activated service cannot understand clear English it keeps asking for the same information over and over again. You keep going round in circles then when you finally get to try and speak with an advisor there is a 2hour wait. Who in their right mind has got 2 hours to sit and wait.
I have had a card for a number of years and clear the balance every month, all of a sudden it won't accept payment for my online shop which I have been having since lockdown. I have tried several times throughout the day but still, the delay is 2 hours
I fail to understand where the CEO is and why he is not looking into the inadequate system.
The least he could do is put the delay time at the start of the call
instead of having to waste ten minutes going through the lengthy preamble before you hear the message of a 2-hour wait. It is a diabolical way to treat customers.”
“I wish there was an option to leave zero stars. Worst customer service, bar none. Automated telephone system doesn't work (hasn't worked in many months so it's clearly a calculated decision not just a temporary fault). It just loops around back to the beginning no matter which options you press - so you end up with no choice but to speak to an advisor which can take hours to get through. Tonight was the final straw. 2 hours in the queue - finally had my call answered just before 9pm and spoke to someone for 30 seconds before the call was cut dead. Beyond disgusted with this company. They clearly want to force everyone to download their APP by making it virtually impossible to contact them any other way. If you don't want the APP or haven't got a smart phone, basically, they don't give a stuff about you as a customer.”
“*WORST CREDIT CARD SERVICE PROVIDER IN THE WORLD*
Complete and utter garbage customer service. WELL and I mean we'll within my credit limit when trying to buy a cooker from Argos Barclaycard called it suspicious activity??? and declined my purchase. I called them twice and was left on hold for unreasonable periods of time only to be cut off both times.
To explain just how furious I am would take up too much space. AVOID THIS COMPANY LIKE YOU AVOIDED COVID-19. There are much better more efficient service providers out there.”
“What a waste of time and money. I was hung up on 4 times today and they put a charge back on my credit card from a December purchase that was returned $269.00
I am now out the product, as it was returned with POD and the merchant even acknowledged they got it back unopened and I am out the money as well. Barclays is unbelievable, I have been with them over 10 years and spend around $30k a year traveling for work on this card and I am done with them. What a joke!!”
“Worth credit card ever !!!! If you want a credit card that don’t care what your do, or being a good costumer is for you !!!! For me personally I’m done with them the literally they suck , not eve a 1 star”
“Would give NO STARS...I have a promotional 0.00% that's up in May. I have called 2 different days to see how to pay balance off before May and was told I'd have to pay regular balance off first??? Why do you offer interest free and then won't let customer pay off. I have always paid more than requested each month. Last 2 months I sent in $1000.00 each month and nothing applied to 0.00%. Does not make sense why I can't pay off besides you getting to add interest to that amount..🙄”
“First of all, the Barclaycard automated phone line is [atrocious]. I consider myself to be an articulate individual who speaks very clearly, and yet the automated system continually asks me to repeat myself or misinterprets what I say. With the money these banks generate, their technology should be top notch to provide the most efficient service possible. I am very frustrated with Barclaycard.”
“Very poor customer service do not waste your time, cannot understand customer service. Had an $8800 limit and overnight lowered to $500 with no notice. Had the card 7 years since 2014 paid off in full each month and never late including $7600 just 7 days ago. all they kept saying was I could call transunion credit agency. No changes in income or payments just lowered. I would never use anything associated with Barclay card. I am completely confused on their actions.”
“Everything on website suggests that you use chat facility but the chat facility seems to be permanently unavailable. So you call the telephone helpline which after giving you a load of irrelevant information that you already know and suggesting that you might be better using the chat facility, eventually plays you a message saying that they are very busy and it will take at least 20 minutes for them to answer your call. Flipping joke!!”
“They sent me promotional checks to use, interest free for a year. I used a check and sent it to a vendor. It was NOT honored!! I called Barclay and, after getting bounced around for an hour, was told by their security department that the problem was fixed and my vendor could redeposit the check. It was returned AGAIN!!! Note: I have a zero balance on my card and an excellent pay history. But now I have a vendor who thinks I'm a deadbeat and threatened to put in me collections because Barclay sent me checks they won't honor. I closed my account.”
“You cannot even activate your card online it says your first 4 digit's are not even in the system. When I called, they could not even help me without the primary card holders ssn. I also work hard for what we have. I guess couples have to have the own accounts to get their own access. Why the hell do they even have an activate on line if it does not work!!!!!”
“Don’t open a credit card with Barclays. Worst customer service ever! Not able to get help from any of their services. Waited 3 separate times to be connected to someone on telephone banking, was put on hold for an hour each time. I went to one of their branches, apparently they dont deal with barclaycard queries in their branches. I finally got through to someone via telephone only for them to
tell me that nothing can be done. Their app is absolutely rubbish to, their live chat services don’t work! What an absolute headache!”
“Absolutely shocking customer support service. Simply can't go through to talk to someone on the phone. Automated service asking the same questions twice. Spend an hour of my time and still didn't get any result.”
“Worst credit card company I have ever dealt with. Not far off the worst company. I have emailed them 5 times now regarding the same issue and haven't had a single reply over more than 4 weeks. Completely inexcusable for a company this size. Will be closing the account as soon as the balance is paid off.”
“I think you would be better off to STAY AWAY FROM BARCLAYS!!!
I had to start rebuilding my credit trustworthiness and score about nine years ago.
A Barclays credit card was a good option and I appreciate that they approved me almost 6 years ago. The limit was $1,500. Over the years, the balance has been up to almost maximum at times, but usually less than $700 and recently very very low. My point is, that AFTER NO LATE PAYMENTS over a 71 MONTH period of time, BARCLAYS LOWERED MY CREDIT LIMIT!
WTF?!?!??!
It’s okay, I’m well established now and I DON’T NEED BARCLAYS anymore. I will pay off the $659 balance immediately and never do business with them again. It was a poor decision on Barclays part, for some people it could be a devastating blow to a credit profile. In my case, it’s a non-issue because I’ve worked hard to rebuild and now have more than plenty of available credit from more legitimate, mainstream higher quality creditors. I just feel bad for and want to warn other folks who could be negatively affected by getting involved with Barclays!!!
BARCLAYS is a creditor to deal with
ONLY IF YOU ARE DESPERATE, and need to USE THEM to rebuild your credit.”
“They have the worst customer service and especially during Covid flat out tell you they will not work with you on your payments or I lower my interest rate at least. Ms Jennifer said said you would have to receive an offer from barclay asking if uphd like to do that I requested an offer she said no I said of course eho would turn that offer down that’s why you don’t send offers out. led that is ridiculous the she said mam I am going to end this call I cannot help you. Well Jennifer both you and Barclay are horrible … my card will be paid and never deal with you again! Report to better business bureau”
