“Absolute joke of customer service. Currently have Chase Sapphire, Citi AA Mastercard & Amex Green. Barclaycard does not even compare with the customer service of these other card services. Constantly transferring you to different departments with little to no documentation provided (comes in snail mail after 3 weeks) ---- stay away. Everything there is unfortunately off shored.”
“Had a balance on Barclaycard, cleared in a full payment. The next thing I know 3months later I received a letter stating they were closing my account after a review. Never missed one payment and in the end my account was in credit from a direct debit payment taken the same time as payment made in full. Absolute joke of a company!”
“Finally registered for online banking/barclaycard only to be told I couldn't use the service I required.
Phoned & still couldn't access the service I required; was advised to phone & try again.
It is a system completely inaccessible to people and as for the older generations, what will happen to them if they can't access their accounts?
Not sure why I'm even writing this because nothing changes; beware the younger generation...it will get worse!!!!!
On a better note, I finally got through to a human being, her name is Danielle & she was brilliant; as were the 2 other people I had to speak to before her.
Bring back the human element...at least keep open the branches you still have, & open more if you dare to be different & better than the rest of the banks”
“Made a Section 75 claim on my Barclaycard Platinum Visa card some three weeks ago. Did not hear anything and could not get through on the phone - after multiple attempts manged to speak to someone on the Consumer Credit Card Team who could not find me on the system but suggested that my letter had been forwarded to another team that deals with Section 75 claims and which is currently working through a backlog dating from late December. I was told that I might have to wait twelve weeks for a reply! If this is the case then there is something seriously wrong with Barclaycard. Or are they going to blame it all on Covid?”
“You do not want this credit card. I had to use a credit card, due to cancer treatments and not being able to work and this company took me to court. The worst company to do business with and terrible customer service.”
“So I only got a Barclaycard 4 days ago and it is quite unbelievable how many times I phoned because they asked ,and yet total time either on hold or listening to music before they hung up got to over 8 hours,I was given wrong information regarding balance transfers, withdrawal, rates and promised call backs ??
I had the embarrassing situation of transaction declined yet money available,I had the lady on the phone saying she filed a complaint and would receive a call back today definitely yet that was 61/2 hours ago and just found out she actually lied
No complaint filed,no call back and offered me a£50 gesture of goodwill to go away!!!
While employees work from home,I understand but giving false or wrong information has consequences,and mine were very stressful and not happy ones
Would I continue with them I doubt it at some stage
All you want is good efficient,honest correct information not much more ,and don't get me wrong 90% are fantastic but clearly some are not interested in customer service”
“You cannot dispute a charge online they say to mail it in, Ha Ha, They say call, 20 min wait after an hour and a half I still have a tape telling me how important I am. I tried online fraud because Microsoft said the one charge on my card that says Microsoft is not them. So they say they will cancel my card over one charge. I never asked for it to be canceled. There is no way to communicate online or by phone. All AI Chatbots are useless for anything specific and they always send you to FAQs or articles which never fit your problem. This is the worst credit card service ever, anywhere.”
“Disputed a charge and they took the side of the airline even though I called in advance to cancel the flight. The airline gouged their prices during the pandemic and kept the money, even though I did call to cancel. Awful credit card -- they outsource their disputes department and the customer service is non-existent.”
“Just unbelievably useless and not very bright.
It’s great in the modern world that truly no matter how dumb you are there is somebody willing to employ you, that company is Barclaycard.
I disputed transaction back in November, and now despite not hearing from anyone in the complaints team repeatedly I find the answer I received to any question, is that somebody we will be with you in due course.
Now additionally this also now prevents me from actioning anything on my account including setting up a direct debit and making any payments. In fact whilst I acknowledge this and despite my repeated attempts to actually deal with someone in relation to those very issues the only answer that I receive is your complaint it with the complaints team and somebody will be with you in due course. Subsequently you then get Late payment reminders charges and warnings because you’ve not made a payment on your account. Just how dumb is too dumb to in fact work at Barclaycard. Personally I don’t think there’s a cut-off point point.
Truly I’ve never known such a idiotic ridiculous pathetic organisation. That’s at facility I’m led to believe is actually real people and not automated robotic assistance, which you may initially think it is given the absolute ignorant stupidity and dumb that you relentlessly find yourself having to deal with.
The only way to communicate with these morons I believe is via crayons and even then I’d be seriously worried at the risk of them being eaten.”
“Barclays doesnot help their customers! Have gotten beter help from other banks and didnot expect such poor service from Barclays. Would not recommend!”
“the banc did furnice anew card for the expire one to my wife i went to harborne branch i was told to ring the no. on the card i spent 8 hours on the phonewhen i got true i was asked for the sort code and account no. four times and i got cut off the worst experience of any organisation they diserv less than a zero”
“Barclays is by far the worst credit card you can get. Literally if people die they don’t care. They are disgustingly greedy and vile. Don’t use this card and company. Spend as much money as possible to their competitors”
“I am a former Woolwich customer who was auto transferred to Barclays when they took over Woolwich building society. I used to travel all over Asia without problems on my Woolwich card. As soon as I transferred to Barclays they blocked my card every time on my first ATM airport transaction in a new country. They belittled me as I had to ask each hotel I arrived at if I could use their phone to get through to Barclays and have my card unblocked before they took a deposit for my room. Consistently blocked for ten years so please do not use B/card as your main credit card when travelling abroad. Their computer system blocks and no amount of phone calls to customer service before you travel can alter the computer algorithm. Secondly, December 2021, they put my credit limit down from £11,500 to £1,400 and I have not missed a payment on over 400 accounts in my Experian account for the last 15 years having perfect credit for most of the time (855 presently which is fair). I closed my Barclaycard account and transferred the outstanding amount to a Zero % card today and I recommend you do the same also if you can. The nastiest of all the banks who really do not care how they treat even their best customers. Avoid them at all cost.”
“37 years with Barclaycard, held a Platinum card with £10,000 plus credit available. never missed a payment, last payment in November over £4,000 ! I have assets of over £400,000. Received a letter on Xmas eve ( 24/12/21 ) Advising my credit limit had been reduced to £600 ! With effect from 22/12/21 ! To say I was upset is an understatement, I phoned Barclaycard and to my amazement eventually got through at 4:25pm Xmas eve. I spoke to a very polite guy called Nigel, who said he was going to speak with the decision team. He came back and said the decision to reduce the card stood ! It was not negotiable, and if I wanted to apply to have the limit increased I should contact them in 6 months time ! And I told him that would never happen. Pre Covid I have used the card all over the world. I only have the one card and the Barclays Bank account, both in force 37 years. I recently paid off my mortgage with Barclays Bank ( Oct 21 ) They held my former business account for 10 years. I have on deposit at Barclays Bank many times the card credit limit. I represent no risk to Barclaycard whatsoever ! Why the reduction? They have adversely affected my credit rating for what reason I do not know 🤷♂️ My advice is don’t bother with Barclaycard, ever. They are a joke company who have no idea about lending risk. If I were lending money I’d want my business 100%”
“The bank closed my account, without warning and for no reason and this closure hurt my credit score. I did not owe them money, I was not late and I had not actually used the card in some time - which is the reason they gave me for the closure.
When I called to get it reinstates so that my credit score would not be hurt by the loss of credit limit, they refused.”
“For months I have been unable to exchange my points for travel credits. I have filed 3 complaints. They did manage to resolve one by awarding me the travel credit manually. I tried unsuccessfully to obtain a travel credit using a hotel stay. The points expired without my being able to use them. This dispute is endless. I just got a Capital One card and will cancel Barclays as soon as they resolve my disputes.”
“Received a letter saying they had…
Received a letter saying they had lowered my credit limit two days ago. Then ask me to call customer service to discuss waited for 25 mins to get through. Told that I would be put through to another department. Was cut off. Phoned again took 30 mins to get through, told they wouldn’t cut me off and said they would transfer me again. Got put through to an automated service. Waited about 30 mins again. When I got through I asked to speak to a manager. Was told that there were no managers available. I said you must have a supervisor or manager that I could speak to was told that there were none and that they were not allowed to give out managers details. I explained that I received a letter that Barclays were lowering my borrowing limit quite substantially. And they had done that two days ago and I only got the letter after they had done it. This has left me with no money to spend at Christmas. They say the change was because of missed payments credit ratings. I looked at my Experian account which was excellent and I have made all my payments. I asked to speak to a manager she said there were none available. I asked for details of someone to contact she said theirs no one to contact and Barclays will review in 4 months. I have been with barclaycard for over 21 years and never had such bad customer service and never have I had to complain. I was told that I was being awkward and that the employee was going to put the phone down on me of which she did! Worst customer service ever! I wasn’t rude in anyway just wanted answers and to speak to a manager.”
