“Extremely angry with Barclaycard, their app crashes making it impossible to pay your bill and do your banking. Their hold times are an hour and every time you call you get cut off. I’ve just spent FOUR HOURS trying to get through to them just to pay my bill because their app and site crashes. They are infuriating and I will be cancelling my accounts with them as soon as they answer the phone!”
“My hell with Barclays began with the AARP switch from Chase to Barclays credit card.
Now that several months have past following resolution of my three cases (all regarding the same single issue), I have finally calmed down enough to hopefully give some advice that will work for you.
After three months of hell trying to rectify the problem with Barclays, including complying with faxing paperwork repeatedly, I finally WROTE AARP: https://help.aarp.org/s/contactsupport
AARP did respond in a timely manner, and I received this: “AARP Services, Inc. monitors all member correspondence pertaining to all of our service provider concerns…. I have forwarded your concerns to an Escalations Team I work with at Barclays for their review and outreach to you.”
Finally, there was another path to Barclay. Barclay did respond to me with AARP’s prodding. Barclays’ SABRINA from ‘the executive office of the president’ did contact me. The number is 1 (866) 750-6031. Although you may only leave a message at this phone number, Sabrina did call me back. After several calls back and forth, the Barclays error on my account was finally corrected.
Good luck to you. The Barclay nightmare is harrowing!”
“I called Barclays to dispute a single charge for $30.
The young, foreign, inexperienced CSR was clearly confused, so I asked for her supervisor, and she refused to transfer me. She closed my account as fraud. I could no longer log in online. I called back and another guy said that she didn't finish what she was doing and he would send me another card. I got the new card and could log in again.
However, they marked all my charges for OVER 2 months as fraudulent and they were charged back to the vendor. My cancelled card now has a $1000 credit balance, that was not moved to the new card, so I was not aware of the credit or the reversed charges until the vendors started contacting me.
I am sometimes charged a penalty for returned payment.
I have talked to 10 people at Barclays so far trying to straighten this out, and it is like starting over with each person I talk to, and it just keeps getting worse. I even spoke to a manager, who, while very apologetic, did not get the reversed charges paid again.
The executives at Barclays might think they are saving money by sending customer service off-shore, but it is false economy.
In fairness, some of the people I talked to were not from the US, but at least could understand English. The initial CSR had no idea what I was talking about and had very limited English.
This was my main card and I used it for nearly everything. I will no longer use this card, and I used to use it almost exclusively.”
“My credit card information was stolen. I reported it online to Barclays, which was about 10 days after the transition occurred. Barclays policy is to send a letter stating you need to call their investigation group. You must speak to the investigation group...anyone you speak to who isn't the Barclays investigation group will take the information...but will not pass it to the investigation group. Barclays is available 24/7 however the investigation group hours are only 10am-3pm during business hours. If you call at 8am, when they say they are open, you will be put on hold and re-directed to other parts of Barclay for over an hour. Then when you finally get on the phone with Barclays investigation group, they will request that you recite to them those purchases that you do not recognize. Then lessoned learned from me, you need to have them recite it back. This is the only information they use in the investigation...not the information you provided over a week ago online. They check the information online against what the person in the group has written down properly and then you will get your money back. If they do not recite it properly back to you, make sure you get them to write it correctly. Then it will take up to 90 days for them to clear the investigation.”
“I whole heartily agree with the previous reviewer. Their telephone banking service is a disgrace. The automated voice-activated service cannot understand clear English it keeps asking for the same information over and over again. You keep going round in circles then when you finally get to try and speak with an advisor there is a 2hour wait. Who in their right mind has got 2 hours to sit and wait.
I have had a card for a number of years and clear the balance every month, all of a sudden it won't accept payment for my online shop which I have been having since lockdown. I have tried several times throughout the day but still, the delay is 2 hours
I fail to understand where the CEO is and why he is not looking into the inadequate system.
The least he could do is put the delay time at the start of the call
instead of having to waste ten minutes going through the lengthy preamble before you hear the message of a 2-hour wait. It is a diabolical way to treat customers.”
“I wish there was an option to leave zero stars. Worst customer service, bar none. Automated telephone system doesn't work (hasn't worked in many months so it's clearly a calculated decision not just a temporary fault). It just loops around back to the beginning no matter which options you press - so you end up with no choice but to speak to an advisor which can take hours to get through. Tonight was the final straw. 2 hours in the queue - finally had my call answered just before 9pm and spoke to someone for 30 seconds before the call was cut dead. Beyond disgusted with this company. They clearly want to force everyone to download their APP by making it virtually impossible to contact them any other way. If you don't want the APP or haven't got a smart phone, basically, they don't give a stuff about you as a customer.”
“*WORST CREDIT CARD SERVICE PROVIDER IN THE WORLD*
Complete and utter garbage customer service. WELL and I mean we'll within my credit limit when trying to buy a cooker from Argos Barclaycard called it suspicious activity??? and declined my purchase. I called them twice and was left on hold for unreasonable periods of time only to be cut off both times.
To explain just how furious I am would take up too much space. AVOID THIS COMPANY LIKE YOU AVOIDED COVID-19. There are much better more efficient service providers out there.”
“What a waste of time and money. I was hung up on 4 times today and they put a charge back on my credit card from a December purchase that was returned $269.00
I am now out the product, as it was returned with POD and the merchant even acknowledged they got it back unopened and I am out the money as well. Barclays is unbelievable, I have been with them over 10 years and spend around $30k a year traveling for work on this card and I am done with them. What a joke!!”
“Worth credit card ever !!!! If you want a credit card that don’t care what your do, or being a good costumer is for you !!!! For me personally I’m done with them the literally they suck , not eve a 1 star”
“Would give NO STARS...I have a promotional 0.00% that's up in May. I have called 2 different days to see how to pay balance off before May and was told I'd have to pay regular balance off first??? Why do you offer interest free and then won't let customer pay off. I have always paid more than requested each month. Last 2 months I sent in $1000.00 each month and nothing applied to 0.00%. Does not make sense why I can't pay off besides you getting to add interest to that amount..🙄”
“First of all, the Barclaycard automated phone line is [atrocious]. I consider myself to be an articulate individual who speaks very clearly, and yet the automated system continually asks me to repeat myself or misinterprets what I say. With the money these banks generate, their technology should be top notch to provide the most efficient service possible. I am very frustrated with Barclaycard.”
“Very poor customer service do not waste your time, cannot understand customer service. Had an $8800 limit and overnight lowered to $500 with no notice. Had the card 7 years since 2014 paid off in full each month and never late including $7600 just 7 days ago. all they kept saying was I could call transunion credit agency. No changes in income or payments just lowered. I would never use anything associated with Barclay card. I am completely confused on their actions.”
“Everything on website suggests that you use chat facility but the chat facility seems to be permanently unavailable. So you call the telephone helpline which after giving you a load of irrelevant information that you already know and suggesting that you might be better using the chat facility, eventually plays you a message saying that they are very busy and it will take at least 20 minutes for them to answer your call. Flipping joke!!”
“They sent me promotional checks to use, interest free for a year. I used a check and sent it to a vendor. It was NOT honored!! I called Barclay and, after getting bounced around for an hour, was told by their security department that the problem was fixed and my vendor could redeposit the check. It was returned AGAIN!!! Note: I have a zero balance on my card and an excellent pay history. But now I have a vendor who thinks I'm a deadbeat and threatened to put in me collections because Barclay sent me checks they won't honor. I closed my account.”
“You cannot even activate your card online it says your first 4 digit's are not even in the system. When I called, they could not even help me without the primary card holders ssn. I also work hard for what we have. I guess couples have to have the own accounts to get their own access. Why the hell do they even have an activate on line if it does not work!!!!!”
