“Barclays is by far the worst credit card you can get. Literally if people die they don’t care. They are disgustingly greedy and vile. Don’t use this card and company. Spend as much money as possible to their competitors”
“I am a former Woolwich customer who was auto transferred to Barclays when they took over Woolwich building society. I used to travel all over Asia without problems on my Woolwich card. As soon as I transferred to Barclays they blocked my card every time on my first ATM airport transaction in a new country. They belittled me as I had to ask each hotel I arrived at if I could use their phone to get through to Barclays and have my card unblocked before they took a deposit for my room. Consistently blocked for ten years so please do not use B/card as your main credit card when travelling abroad. Their computer system blocks and no amount of phone calls to customer service before you travel can alter the computer algorithm. Secondly, December 2021, they put my credit limit down from £11,500 to £1,400 and I have not missed a payment on over 400 accounts in my Experian account for the last 15 years having perfect credit for most of the time (855 presently which is fair). I closed my Barclaycard account and transferred the outstanding amount to a Zero % card today and I recommend you do the same also if you can. The nastiest of all the banks who really do not care how they treat even their best customers. Avoid them at all cost.”
“37 years with Barclaycard, held a Platinum card with £10,000 plus credit available. never missed a payment, last payment in November over £4,000 ! I have assets of over £400,000. Received a letter on Xmas eve ( 24/12/21 ) Advising my credit limit had been reduced to £600 ! With effect from 22/12/21 ! To say I was upset is an understatement, I phoned Barclaycard and to my amazement eventually got through at 4:25pm Xmas eve. I spoke to a very polite guy called Nigel, who said he was going to speak with the decision team. He came back and said the decision to reduce the card stood ! It was not negotiable, and if I wanted to apply to have the limit increased I should contact them in 6 months time ! And I told him that would never happen. Pre Covid I have used the card all over the world. I only have the one card and the Barclays Bank account, both in force 37 years. I recently paid off my mortgage with Barclays Bank ( Oct 21 ) They held my former business account for 10 years. I have on deposit at Barclays Bank many times the card credit limit. I represent no risk to Barclaycard whatsoever ! Why the reduction? They have adversely affected my credit rating for what reason I do not know 🤷♂️ My advice is don’t bother with Barclaycard, ever. They are a joke company who have no idea about lending risk. If I were lending money I’d want my business 100%”
“The bank closed my account, without warning and for no reason and this closure hurt my credit score. I did not owe them money, I was not late and I had not actually used the card in some time - which is the reason they gave me for the closure.
When I called to get it reinstates so that my credit score would not be hurt by the loss of credit limit, they refused.”
“For months I have been unable to exchange my points for travel credits. I have filed 3 complaints. They did manage to resolve one by awarding me the travel credit manually. I tried unsuccessfully to obtain a travel credit using a hotel stay. The points expired without my being able to use them. This dispute is endless. I just got a Capital One card and will cancel Barclays as soon as they resolve my disputes.”
“Received a letter saying they had…
Received a letter saying they had lowered my credit limit two days ago. Then ask me to call customer service to discuss waited for 25 mins to get through. Told that I would be put through to another department. Was cut off. Phoned again took 30 mins to get through, told they wouldn’t cut me off and said they would transfer me again. Got put through to an automated service. Waited about 30 mins again. When I got through I asked to speak to a manager. Was told that there were no managers available. I said you must have a supervisor or manager that I could speak to was told that there were none and that they were not allowed to give out managers details. I explained that I received a letter that Barclays were lowering my borrowing limit quite substantially. And they had done that two days ago and I only got the letter after they had done it. This has left me with no money to spend at Christmas. They say the change was because of missed payments credit ratings. I looked at my Experian account which was excellent and I have made all my payments. I asked to speak to a manager she said there were none available. I asked for details of someone to contact she said theirs no one to contact and Barclays will review in 4 months. I have been with barclaycard for over 21 years and never had such bad customer service and never have I had to complain. I was told that I was being awkward and that the employee was going to put the phone down on me of which she did! Worst customer service ever! I wasn’t rude in anyway just wanted answers and to speak to a manager.”
“Customer service is absolutely the worst !! I don't usually say this in a review but......
These people r the worst ,they can't understand how to deal with a problem ,they keep asking the same questions ,it's obvious they don't have a clue what they r doing .at the end they told me to deal with the problem myself ,zero resolution ! It's a joke !!”
“Worst credit card experience I have ever had. I had a fraudulent charge in Febryary 2021. Filed a dispute immediately in March 2021. First alarm was that they did not give me a credit for the charge in question. They said if I don't pay it I will get late fees. Checked back every month on the status, no progress! It is December 2021 now. Checked again, they told me last week they would elevate to urgent. Heard nothing. Called last night, was told to rather wait on hold I would get a return call within 2 hours from dispute department. No call. I am closing this card now. $90 down the drain but so be it.”
“TLDR review: EW (yuck!)
Words cannot describe how bad their customer service and web interface is. They had reasonable rewards on the Uber card until they transferred the points over without really announcing it except in some weird thing in the mail with no details... well basically it reduced your rewards to nothing if you didn't spend them before the switch over. Never really liked them for the past few years but found that really over the top. Also 20+ minute wait times and the one time I had to dispute a charge they did it via mail and it was a vastly inferior experience to what I had at Capital One which isn't exactly a rich person fancy bank. Absolutely no reason to use their credit cards.”
“Rewards offered via postcard don't exist, instead once in site it baits&switches my rewards .
After 5 attempt to reset password i finally gave up, calling the 24 hour number is a 2 hr. waste of time- put on hold.
This is why I shredded the card after 1 month.”
“Believe the reviews these guys have the worst customer service ever. Phone support is a joke, evidently it’s been totally outsourced offshore to folks who only give scripted replies you can barely understand. Asking for a supervisor is futile as no one answers the phone.”
“I am bitterly disappointed by Barclaycard, their service and their staff. I am a pensioner who while on a recent trip abroad to visit my son, used my credit card to pay £800 for a service. This company then went against their own terms when I cancelled within 24-hours, and kept my money. I used my credit card to protect myself. I have called Barclaycard to help me a number of times. No one has offered any support, or kindness, just referred to me the financial ombudsman. I feel so so let down. This is an amount of money that impacts my life and my future. Do not choose Barclaycard for your credit, don’t make the same mistake I did.”
“I have had trouble with Barclaycard allowing fraudulent debits from MELODYWAYS.COM for almost TWO years. Despite my telling them to block this company, many times, Bcd always allow them to, & reverse the debit within 7 days. That does not solve the interest problem, nor the abrupt fall in available funds. Barclaycard also LIE to me regarding their accessibility online. Below, two screen pics within an hour ago showing first their lie that services were down, then, immediately thereafter, their own Web report showing that their services are working! Seeing is believing - Barclaycard LIE to their customers!”
“Well, after being an excellent customer for several years now, recently they just took my credit line down several thousand dollars which made my credit score go down by many points. It was very upsetting. I have never been late with them. It took going to the top person after several months trying to get fraudulent charges and interest off my bill. I had written 2 letters-heard back nothing. Finally the lady at the top got it straightened around. It was 2-3 months before I got back all the interest due me, but she got it straightened out, finally. I think they are ticked because I have made no new charges for several billing periods. I want to get their card payed off, as it is my highest interest card.”
“I have an 800+ credit rating and after switching from Chase, stupid Barclays gave me a freak*ing 16% rate!!! Idiots. they just lost a customer. Plus their phone call in for account info and help is a huge problem. Bye bye Barclays”
“It is impossible to speak to someone on line. I have spent an hour calling all the telephone numbers they offer and even pressing the button to report a lost card doesn t put you through to a person. Which means my only option is to write a letter.”
“There was a charge on my Barclay card in August that I paid in full on time. However, unbeknownst to me, they kept charging interest and reported me to the credit bureau, which produce a drastic increase in my credit score”
“I formally disputed a charge online that appeared to be from a merchant off the mainland USA. This dispute was filed over 3 months ago. Barclaycard issued me a new card and number as a security measure . I never received a confirmation or acknowledgment or incident case number . Today I telephoned customer service and the representative assured me that the dispute would be re-filed. She then advised me that she was directing my call to the “supposed” security center where I waited in que for over 45 minutes and finally hung up in disgust..Telephonic customer service has been outsourced to the Philippines'. In all probability digital communication regarding written complaints is in all probability handled by off shore as well The representative also stated that Barclay had difficulty in locating my account because the same should have reflected a suffix, which is not posted on my card. I have little faith in the off shore service.. I called back and was connected to a different rep. I asked for the mainland number. He gave the same exact number I was calling. Then I asked him for a different number..I was directed to a spam number congratulating me on winning a $100.00 Wal-Mart gift card..This was done purposely . I finally made a connection to the mainland. A male voice answered from what appeared to be a cellular connection. It sounded as though he was communicating within a bathroom. He stated that he would re-direct me to the Security center where once again no one responded”
“The most stupid process for a dispute. they have a dispute button and they ask you to enter everything again, so why they have that button in there? They charge me twice for a transaction they mail me a letter saying to send them proof how I paid for the amount. They have the 2 charges in the same card just different months. So frustrating to deal with this bank. I WONT RECOMEND AT ALL”
“I received an offer to convert my Red aviator card to a Sliver Card Back in August. So I applied on line. A day later I had some questions, so I called customer service. She told me I was approved and I would be receiving the new Silver card in 7-10 days. I asked her if I would be receiving a new card number or would it be a different number. She told me the card numbers would be the same. I did not receive the card in 15 days, so I called back. I was then told that the other customer service lady was wrong and I would be receiving the new silver card before Sept 22nd. I asked again if the card numbers would be the same or a different number. He told me the other customer service agent was wrong and the numbers would be different. Well September 22nd came and 3 days later I received a card in the mail, but it was a Red aviator card not The Silver card. I called Customer service again and the man told me that the Red card was generated by mistake and the new Silver card was mailed out 2 days ago. He also said I should get it in 5-8 business days because it was send out 2 days ago. I also asked him if it would be a new number or would they be the same. He told me the last person I talked with was wrong and it would be the same number. Well 8 business days passed and no card. So I called customer service again. I was told to be patience it would arrive soon. I also asked her if the number would be the same or it would be different. She told me that the last person I talked with was wrong and the numbers would be different. Since I have been told contradictory things, I decided to press on, I asked the lady what were the new numbers? Finally she looked into the account to discover the account had never been upgraded to silver card. She told me I had canceled that request. Which, I did not cancel it. Why did it take numerous phone calls and almost 1 month and a half to find out that the account was never upgraded?
I asked to speak with a supervisor. I was then told that she would need to file a report of my situation and it will take 30 days for them to contact me.
The people they have working in customer service are very hard to understand and are under trained or they just give you quick answers to get you off the phone. This is a poorly run company and you should avoid it at all costs.”
