“I applied for a credit card for Old Navy which Barclay now handles. I first applied online and didn't hear back with an answer for several days. I then went into the store with my daughter attempting to apply again in order to get a 30% discount on our purchase. Both times was told they'd get back soon...So, waited nearly two weeks only to get a letter in the mail requesting additional information, all of which was already on the initial application. So ridiculous and I have a fantastic credit score of close to 800!! It is insulting and like pulling teeth! No thanks and Old Navy is losing a customer due to this horrible affiliation!”
“Stupid people running their IT department. Customer service is lousy. I have been locked out my online account for days. After spending considerable time with customer service they still could not unlock my account. I don’t recommend this company at all.”
“The Gap switched from a Visa card to a Barclay's Mastercard. I set up my online account and entered my checking account info so that I could pay my credit card bill. I paid my bill. Then a month later, I received a statement showing a huge late fee. I was confused so I went back online and it appears that their online site won't accept my checking account info. I call customer service. Get disconnected twice. Finally get someone on the phone, who is clearly not in the same country as I am, and they tell me I'm trying to use a closed checking account and that it's my problem. I pay the bill over the phone, and decide I'm going to transfer the credit card balance and cancel the card, as I've never had such a bad experience. I transfer the balance, can see it reflected on my Capital One statement, but guess what??? Barclay's Mastercard is still showing the same balance. It should be a zero balance at this point. I call again, and they ask me accusatory questions as if I'm making this all up, and tell me that the transaction didn't go through yet on their end and I should check back in a few days. So now my credit report will show a balance on both of my cards. Thanks Barclays! I then cancelled my card, which is a shame because I loved using the points from the Gap to shop at their affiliate stores. What a disaster!”
“If I could give this ZERO stars, I would. Barclay provides offers and then locks out your account, provides a number for you to call and then has NO 24 hour customer service to resolve a LOCKED out card/acct. I called to resolve, between the TWO HOUR hold time then talking to someone, had it resolved, only to have my acct locked out for the SAME reason...mind you this is after a million TRUE background security questions, like...in which state was your social security card issued, what relationship do you have to 'x' person. Did you ever live in 'x' county. These are not security questions. It was info obtained from a background check. So, you do this and then lock me out FIVE days later for the same offer and provide NO CUSTOMER service to resolve! HORRIBLE. A company this size providing this type of service. I'll take the hit on my credit to cancel this GODFORSAKEN account”
“Had my card for almost a decade. Not one late payment. They canceled it without notice when it expired due to debt/credit ratio. Which is now even worse because I have less credit, but still have the debt until it’s paid off!”
“In 22 years since I graduated from college, I have had three bills that I have paid late. In the two months since Athleta moved to Barclays, every month they’re declaring that I’m late. Their system is terrifying, and they’re hitting me with penalties left and right.
With all the options out there, run from this company. They’re adding fees constantly and if you’re not paying very close attention to your bill, you’re going to be paying between $5 and $30 a month for no reason other than their poor bookkeeping. (my payment posted in their system two days before it was due, and they charged me a late fee)”
“So….. I got the Frontier MC a while back and stopped using it right away. It is so hard to manage online and sooo difficult to login every time….you go in circles and don’t get anywhere. Recently, Athleta switched from Syncrony Bank to Barclays and this is the first two weeks I’ve had the new card and am having the same issues. I’ve decided to stop using the card!! I will never get a Barclays credit card again!!!! It is not user friendly whatsoever!!”
“Customer service is nonexistent. I have made numerous calls to their customer service department, and I have been promised resolution & call backs. Nothing has happened except their error affected my credit score, all for $12.79!! It is hard to understand the reps, and I don’t think they understand me.”
“Worst customer service EVER!!! Transaction on hold, App doesn't work, Pinsentry still hasn't arrived, 4 x videos not recognised and being told over an hour wait to call...
Really Barclays???”
“Horrible Experience! I had a very bad experience with Barclaycard customer service. Barclaycard is not compatible with ebill through many banks which I was not aware of until my bank mentioned it so they had charge me late fee and top of it they had charge me another $30 for cashing a check that I specifically told them not to since my bank will be charging a fee for it but they did anyway and they were not willing to waive it. So I had to close the account/card. I don't think I would ever open another Old Navy credit card if they are still with Barclaycard. So as customers be careful when opening a card with Old Navy and if they have it through Barclaycard it's going to be very challenging to deal with them if you encounter any issues.”
“Customer service put me on hold for 30 mins. did not come back on line to check up on me, I have to call 4 times, 2 times I spoke to customer agent named "Armani", giving me round around and did not resolve the issue. I called again asked for customer service manager, but she hung up on me!”
“Not Fit For Purposes, disgusting service. Near impossibility of speaking with someone. Takes over an hour on hold befor you can speak with someone. My intention will be to close down my account..Sorry to say but sod them.”
“I had an attempted payment declined, and waited 35 minutes for the designated 'phone number to be answered. The person I spoke to said they'd re - set my card, and asked me to wait 5 - 10 minutes and attempt the transaction once again. I waited 15 minutes, just to be sure, and - guess what - it still didn't work. I do understand that Barclays will have automated security processes in place that occasionally will intercept innocent transactions, but that being the case should also have prompt and workable solutions in place for people like me who have to put life on hold because of this. I am not at all happy”
“I have been a barclays card member since they took the jetblue account a few years ago. I consider myself a good customer who pays on time and we use the card for everything until today. In the past 2/3 years i have had 2 problems with merchants and the dispute process is a joke. I was on the phone yesterday with an employee who told me her the system to put in a dispute is down and has been down for a day already but it should be up and running shortly to call back. Today i called back they have no knowledge of my call and even funnier no knowledge of the system being down. I will be taking my business to american express and while i am aware my business means nothing to this company i will sleep better knowing i am not paying them 50k a year. This kind of stuff doesnt happen at AMEX!”
“Total nightmare! I paid my balance of $2700 to Synchrony. Set up bill pay with Barclays who sent me an email that they would not take money from my Chase bank account until July 20. Then on July 2, they removed another $2700 from my Chase account, unauthorized and with no warning.
My bank disputed it and the money was returned, but I am being charged $29 for their mistake and no longer able to use my checking account for Gap bills. I have spent hours on the phone to the # on the back of the card , written emails and a certified letter and they show no interest i correcting the matter. Total fraud!”
“I booked Jetblue vacations using this card failed to refund $1100 for vacation to Puerto plata for casa marina hotel, send them cancelation receipt that my girlfriend was not admitted to the hotel spoke to them 20 times on a phone. Even though spoke agent admitted that they have problem with personal at the hotel, that look for opportunities to make money on the side”
“My application was straight-away rejected during the video identification, I being an Indian.
I have been living in Germany for 5 years, a stable income every good IT professional has, etc.
Barclay Bank,
Under which rock do you live?
Grow up and see where the world is heading towards... The IT products you have been using are from the companies led by Indian CEOs...lol
Tchuss”
