“I would give zero if possible. Me and my wife have been disputing 10k worth of online charges to a chinese company for over a year. We have sent numerous copies of statements with no response and ww have been paying interest on this since 2020.”
“I dont even want to give them one star....customer service is beyond terrible. They locked my account and still after 3 days they keep telling me that its a software update and that I need to wait 48 hours. Then they closed my account to where I have no access at all. You want me to pay my bill you need to give me access.”
“Absolute worst "customer service" I've ever had!! Lies, lies, and more lies. Do yourself a HUGE favor and don't bother doing business with Barclays. You'll save years of your life by not subjecting yourself to the frustration!!!”
“Someone hijacked the address on my credit card. The first barclays rep hung up on me. Good luck redeeming those miles.
We're confirming your recent request to change the mailing address for your account ending in 1954 on 08/16/2022.
If you do not recognize this request, please contact us immediately at (866) 558-1107.”
“Hi there
I have had this card for 12 years. Was once of my favorite credit cards because we use to take cruises. I would not recommend this card do to the fact they do not help there customers with chargeback issues. They never call you back when you call them. Dispute department does not have a direct line. They say they will help you but don’t. Also I fax them the information 4 months ago they requested. Never heard from them. Worst customer service I have ever had. I’m switching to a new credit card. The carnival points are not worth the bad customer service. Thanks Mr. Kuhn”
“They are useless. Athleta, Gap, Banana Republic get out of this immediately!!! Fraudulent charges on the first new card the day before I activated it. Useless outsourced overseas customer service that says they cancelled charge but it wasn't done. Cancelled first card, they said they sent a second one, not received. Cancelled second card, now a late fee, said they cancelled and would send a new one, not received. How can a bank like Barclay's be so incompetent? This deserves an investigation by the SEC and Consumer Affairs.”
“If I could give a zero star review I would! I have had a gap and Old Navy card for over 20 years. Had automatic payments set up and wasn't aware that Barclays had taken over. I didn't catch that my payment was not withdrawn from my account automatically last month and got a call that I had missed a payment. I set up what was past due that same day and then for the difference to come out on the due date which had been the same for 20+ years that was now changed as well. Woke up this morning and they had withdrawn double what should've been withdrawn from my account today. I spent quite a bit of time on the phone with him when I initially found out about Barclays setting up the payment and spent almost an hour with an employee and a supervisor to get nothing taken care of. They said 2 to 3 months for an answer and I wanted the money put back in my account today. So I'm off to the bank to fill out fraudulent unauthorized transactions from Barclay. I was not thoroughly impressed with community but Barkley you've definitely shown that you are worse. So after 20+ years I'm closing out my accounts and no longer doing business with them.”
“If I could get rid of this card with no impact to my score I would. Since Old Navy switched banks, I have not only not rec'd a new card, without the new card number I have no online access to my account to pay my bill. It took three calls to customer service to find out why and FINALLY get it fixed. At least that's what I'm hoping”
“WHERE IS MY MONEY??? My saga, of which still continues to this day. I sent a check to pay the $6490 balance on the Barclays MC on 7/5. The check cleared from the bank it was written from on 7/18 (I have a copy of it) which was endorsed by Wells Fargo on their side (ironically). Today, 8/11, that payment still has not posted to my account!!! Almost a month later! I have called 6 times and each time I get a different story and amount of time I have to wait. First, it was 7-10 days and I will receive a letter. Then it was 3-5 days and I would get an email. Then I asked to speak to a supervisor who told me he would be in touch with me in 3 business days (smoke), then the latest call I was told it will take up to 2 cycles to resolve! 60 days??? Are you kidding??? I paid off 8 other credit cards at the same time and they all posted within 7 business days. WHERE IS MY MONEY??? Not to mention, the interest continues to accrue, I have to pay a larger minimum payment and, to add, they lowered my credit limit by $1000 which makes my balance close to the limit, which essentially affects my credit! This is absurd and unacceptable!!! DO NOT USE BARCLAYS!!! WHERE IS MY MONEY??!”
“Greetings,
Just wanted to share my experience with Barclay today in the hopes that someone at Barclaycard may listen to this complaint and rectify some of the problems I had with Barclays "service department" today.
Months ago, i requested that Barclay quit sending "courtesy checks" to my home. Today to my surprise I received a package of 3 "courtesy checks". Still not wanting the "courtesy checks" sent to my home I called Barclay's "customer service" desk. I started my phone call with the "service department" at 1:30 pm and after a series of qualifying questions explained to the "service representative" that I had received a packet of "courtesy checks" and no longer wanted to be sent the checks. The poor gentleman I spoke to could not understand my problem, "you don't want us to cash your check?" he asked.
"No" I answered, "I want you to quit sending me checks."
"I don't see that you sent us a check." he said confusion in his voice.
This went on for a while and finally I requested a supervisor.
After about 5 minutes Mary P. (They are forbidden from giving full names because of security concerns) the "Account Manager" answered my call and i explained to her that I no longer wanted to receive "courtesy checks" in the mail and that in the past I had requested that no "courtesy checks" be sent to me. Mary P. told me she would check this out and put me on hold. I had the phone on speaker and my wife, and I listened to the wonderful jazz on Mary P's phone for quite a long time. No, for a very long time.
Finally, after about 20 minutes on hold Mary P returned to the line and explained to me that no one at Barclay's understood why the "courtesy checks" had been mailed to me because my request to stop this type of communication was clearly set out in my "file".
At that time, I had been on the phone for about 42 minutes. I usually am not bothered by poor customer service. It seems to be the norm, but today I was a little unhappy, maybe it was the jazz concert I had just suffered through, maybe it was the 42 minutes of my life that Barclaycard had just robbed from me, maybe I'm getting old.
Any way just to see if I could turn this lemon into a little lemonade I asked, "can I please get some Barclaycard points for the inconvenience of being on the phone for 43 minutes trying to resolve a problem that should have already been resolved?" "Oh," Mary explained, "We don't do that."
"So, you don't want to compensate me for the last 43 minutes of my life?" I asked.
"No," Mary said, "we don't do that!"
"Mary, can you please put me through to a supervisor?" I asked.
"I don't have a supervisor," Mary P explained. "I am the account manager,"
"Do you have a boss I can speak to?"
"No" she said
Having completed my business with Mary P and unable to move my request for some fairness and equity down the proverbial road, I am sharing this review with the fine people at Barclaycard in the hopes someone above Mary P. will read this review and start to understand why Barclaycard has a 1.2 rating in their reviews.
I hate just complaining so here is some free advice.
1) Quit sending out "courtesy cards" to people who have expressed they don't want them.
2) Take the time and effort to work with my first contact to insure they have the skills to address customers problems.
3) Please find out if Mary P has a boss and if she is not the CEO of Barclaycard drop her a note and let her know who that boss is.
4) Keep the Jazz on your hold button It's better than most.
5) If a situation arises where you significantly inconvenience one of your customers give your Account Managers the authority to compensate the customer in some small way to let them know that you know their time is valuable and you want them to be taken care of.
I started my call to Barclaycard at 1:30 and the call ended at 2:14. By my watch that's 44 minutes. I charge $500 an hour and Barclaycard points are valued at 1 cent per point. Because Barclay card screwed up and sent me "courtesy checks" I had already requested not be sent the entire conversation with Barclay today was caused by an error on the part of Barclaycard. In all fairness Barclay should reimburse me for my 48 minutes at my hourly rate. I believe a fair compensation for this mistake on Barclaycard's part is 36,666 Barclaycard points.
I don't think I should be compensated for this review and the time it took to write (this time was my choice and fair is fair but, I hope the time I spent drafting it gives someone above Mary P (if there is anyone) some insight into the problems your customers are encountering when calling Barclaycard's customer service.
Respectfully,
Warren T. Sedar
Attorney at Law
P.S. please feel free to post the Barclaycard points to my account and if Mary P really is the CEO at Barclaycard, GOD help you!”
“Barclays has taken over GAP credit card from Commenity bank which was the worst thing that Old Navy or Gap or Banana Republic could have ever done !! The people who answer the phones are inept, inefficient and the absolute worse when trying to resolve an issue , they only allow checking account payments not even allowed to pay with a debit card, it takes 7 days for your payment to post after it has cleared your bank !! I will be closing this account as it is no longer necessary to deal with this kind of frustration in life just to make a payment and then not have access to the payment for 7 days !!”
“A week ago, a close family member had their Barclays credit card hacked, with thousands of dollars charged in money transfers. He immediately called Barclaya and was told they'd fix it. They didn't. The next day, thousands more dollars were charged and he called Barclays again. They said they'd fix the problem. The next day, thousands more dollars gone. Barclay's has had ongoing a security problems that haven't been fixed. Do not do business with this bank!”
“Poor C/S. Can to get issue resolved at C/S level never reach a Manger. Lied to. Hung up on. Outsourcing customer service and u can tell by the assistance given.”
“If I could give it zero stars. Someone stole my credit card number and there were many fraudulent charges, six phone calls later it’s still not resolved I’m stuck with late fees and service charges-with customer service located in a different country you cannot understand them. This is affecting my credit rating they’re horrible to work with.”
“2 weeks ago my card was declined twice on an internet purchase. No money problem,
Someone who pays statement amounts monthly, a realistic credit limit.
Been with Barclaycard some 40 years, no problems.
I contacted Barclaycard about the above, was passed about with humans and talking toys for an afternoon to be told by a human 'I can't sort this out' and put the phone down.
This company always answered the phone with a 'how can be help' (human). Any query was dealt with promptly by above human.
Now if you can get any service (machine or human). you are very very lucky.
Excuses there will be improvement in services, I know.
As now one the true junk companies to well avoid. Me next.”
“I applied for a credit card for Old Navy which Barclay now handles. I first applied online and didn't hear back with an answer for several days. I then went into the store with my daughter attempting to apply again in order to get a 30% discount on our purchase. Both times was told they'd get back soon...So, waited nearly two weeks only to get a letter in the mail requesting additional information, all of which was already on the initial application. So ridiculous and I have a fantastic credit score of close to 800!! It is insulting and like pulling teeth! No thanks and Old Navy is losing a customer due to this horrible affiliation!”
“Stupid people running their IT department. Customer service is lousy. I have been locked out my online account for days. After spending considerable time with customer service they still could not unlock my account. I don’t recommend this company at all.”
