“Had my card for almost a decade. Not one late payment. They canceled it without notice when it expired due to debt/credit ratio. Which is now even worse because I have less credit, but still have the debt until it’s paid off!”
“In 22 years since I graduated from college, I have had three bills that I have paid late. In the two months since Athleta moved to Barclays, every month they’re declaring that I’m late. Their system is terrifying, and they’re hitting me with penalties left and right.
With all the options out there, run from this company. They’re adding fees constantly and if you’re not paying very close attention to your bill, you’re going to be paying between $5 and $30 a month for no reason other than their poor bookkeeping. (my payment posted in their system two days before it was due, and they charged me a late fee)”
“So….. I got the Frontier MC a while back and stopped using it right away. It is so hard to manage online and sooo difficult to login every time….you go in circles and don’t get anywhere. Recently, Athleta switched from Syncrony Bank to Barclays and this is the first two weeks I’ve had the new card and am having the same issues. I’ve decided to stop using the card!! I will never get a Barclays credit card again!!!! It is not user friendly whatsoever!!”
“Customer service is nonexistent. I have made numerous calls to their customer service department, and I have been promised resolution & call backs. Nothing has happened except their error affected my credit score, all for $12.79!! It is hard to understand the reps, and I don’t think they understand me.”
“Worst customer service EVER!!! Transaction on hold, App doesn't work, Pinsentry still hasn't arrived, 4 x videos not recognised and being told over an hour wait to call...
Really Barclays???”
“Horrible Experience! I had a very bad experience with Barclaycard customer service. Barclaycard is not compatible with ebill through many banks which I was not aware of until my bank mentioned it so they had charge me late fee and top of it they had charge me another $30 for cashing a check that I specifically told them not to since my bank will be charging a fee for it but they did anyway and they were not willing to waive it. So I had to close the account/card. I don't think I would ever open another Old Navy credit card if they are still with Barclaycard. So as customers be careful when opening a card with Old Navy and if they have it through Barclaycard it's going to be very challenging to deal with them if you encounter any issues.”
“Customer service put me on hold for 30 mins. did not come back on line to check up on me, I have to call 4 times, 2 times I spoke to customer agent named "Armani", giving me round around and did not resolve the issue. I called again asked for customer service manager, but she hung up on me!”
“Not Fit For Purposes, disgusting service. Near impossibility of speaking with someone. Takes over an hour on hold befor you can speak with someone. My intention will be to close down my account..Sorry to say but sod them.”
“I had an attempted payment declined, and waited 35 minutes for the designated 'phone number to be answered. The person I spoke to said they'd re - set my card, and asked me to wait 5 - 10 minutes and attempt the transaction once again. I waited 15 minutes, just to be sure, and - guess what - it still didn't work. I do understand that Barclays will have automated security processes in place that occasionally will intercept innocent transactions, but that being the case should also have prompt and workable solutions in place for people like me who have to put life on hold because of this. I am not at all happy”
“I have been a barclays card member since they took the jetblue account a few years ago. I consider myself a good customer who pays on time and we use the card for everything until today. In the past 2/3 years i have had 2 problems with merchants and the dispute process is a joke. I was on the phone yesterday with an employee who told me her the system to put in a dispute is down and has been down for a day already but it should be up and running shortly to call back. Today i called back they have no knowledge of my call and even funnier no knowledge of the system being down. I will be taking my business to american express and while i am aware my business means nothing to this company i will sleep better knowing i am not paying them 50k a year. This kind of stuff doesnt happen at AMEX!”
“Total nightmare! I paid my balance of $2700 to Synchrony. Set up bill pay with Barclays who sent me an email that they would not take money from my Chase bank account until July 20. Then on July 2, they removed another $2700 from my Chase account, unauthorized and with no warning.
My bank disputed it and the money was returned, but I am being charged $29 for their mistake and no longer able to use my checking account for Gap bills. I have spent hours on the phone to the # on the back of the card , written emails and a certified letter and they show no interest i correcting the matter. Total fraud!”
“I booked Jetblue vacations using this card failed to refund $1100 for vacation to Puerto plata for casa marina hotel, send them cancelation receipt that my girlfriend was not admitted to the hotel spoke to them 20 times on a phone. Even though spoke agent admitted that they have problem with personal at the hotel, that look for opportunities to make money on the side”
“My application was straight-away rejected during the video identification, I being an Indian.
I have been living in Germany for 5 years, a stable income every good IT professional has, etc.
Barclay Bank,
Under which rock do you live?
Grow up and see where the world is heading towards... The IT products you have been using are from the companies led by Indian CEOs...lol
Tchuss”
“I applied for AA Aviator credit card through Barclays services. they said they will mail response by MAIL !!!!! in 2022 are you kidding me...who is still using mail !!!! I called after 25 days has passed. terrible terrible terrible communication. just kept me in a loop of calls to get the right person ..call this..1866 371 0107 the agent says no no call that 18003086008 other agent said call this ... well I just quit applying for it.”
“Don't waste your time. They are very nice on the phone and pleasantly deny any wrongoing of any sort. Then, while you hold for a manager or another department, they disconnect the call. Find another bank, this one is fraudulent and unresponsive.”
“SHADY COMPANY! DO NOT GET THIS CARD! My account has been closed with a zero balance for years. They decided to charge me a payment last month and I called them immediately to request a refund. A month later, no check and I still have a credit in my account for the payment amount. They have been giving me the run around on refunding me. They won’t give you any real confirmation numbers. When asked if they will stop charging me and to stop the auto pay I’m told “you have a zero balance we won’t charge you.” But that’s untrue. I don’t have access to online banking with them so I have no control of anything. I’m at the mercy of customer service. I now have to contact my bank to try and stop them from charging my account anymore!”
“Called on 20th of June to change my payment date. They've agreed that it was setup for the 30th of each month moving forward. Phoned on the 30th of June to learnt that the plan was closed because I didn't make the payment on the 20th. Asked if they can see any notes on the system she said no, just a phone call. Ask her to put me on to a manager she refused too. Such a big company like Barclays with the worst service ever. Horrible!!!”
“I agree that the handoff from Synchrony to Barclaycard by Gap was a nightmare. They didn't allow activation until June 20 and by then the previous payment was due even though I paid it to Synchrony. I was assured there would be no fees during this transition period, but they tried to charge interest. Customer service is a nightmare. I am cancelling the new Mastercard. I don't like shopping at the Gap enough to endure this.”
“Bar at wanted me to send in the mail mind you, copies of my bank statement, license and social security card for verification of my credit card application for a Hawaiian Airlines. Who would send those vital things in the mail, let alone trust a worker w them?!!!”
“Worst card ever. They will help you ruin your credit by reducing your limit regardless of a stellar payment history across the board! Never again - wish I had closed my account before they did it a second time.”
