“Barclay credit card is the worst credit card ever. Even without activating the card. they will charge card services which are around $70 and when you want to cancel the credit card. they expect to pay first that money without that they will not cancel the service and they will start late fees if you denied paying. Customer service is the worst ever. Beware of the credit card of Barclays.”
“Horrible customer service. My Old Navy Credit Card was moved to Barclays and that has proved to be a horrible thing. First, I cannot understand the customer service reps due to heavy accents and I believe there is a language barrier because of the English dialect I speak. It takes triple the time to communicate with them. I had unauthorized charges and wanted to close the account to obtain a new account number and instead of doing that the representative sent me a REPLACEMENT card with the same account number. More unauthorized charges ensued. Barclays refuses to reverse those charges. I am not so desperate to need this company, so I've decided to pay off the account and not use them anymore. I WOULD NOT RECOMMEND to do business with Barclays.”
“Horrible bank and customer service. I already gave up my premiere membership with JetBlue once because of them. They don’t make good faith efforts to resolve disputes. Always useless. Their fraud dept doesn’t know what they are doing either. JetBlue partner with another bank.”
“Awful tried to apply for a credit card was asked to let experion view my bank account which took time to set up then 2 days later asked to send 2 payslips in pdf format which would no send after repeated tries applied elsewhere with Sainsburys Bank and got approved in under 5 minutes job done card on its way”
“Man, I wish I would have read the reviews before opening a card. Canceled the card within 1 week of having it. Was offered $75 off a room if approved for the card so I applied. When I got to the hotel they stated even though I had applied and was approved I would need to put a card on file for accidentals. Totally understand. Well, they billed the card I put on file at the full price. When I called Barclays they said I needed to talk to Wyndham. I called Wyndham and they said they do not deal with billing and that I need to speak to the credit card company. I called Barclays back and they said they would not honor the reward since I gave the hotel my other credit card when I checked in. I booked the room the day before I stayed I did not have the card I just applied for. What a scam. I would not recommend this card to anyone.”
“Exemplary customers for 16 years - paying full amount on time every month; never going over the limit etc. Suddenly for no reason they blocked the cards and also the online account. This went on for a couple of weeks until we received a letter from India saying the account was blocked because the writer did not "feel comfortable". A short while later the cards and online account were re-instated again - only to then be stopped again a short time after. This has made conducting our business very stressful and, although we have received one statement which shows one card's spending, we have not received the full statement which shows the amount to be paid and by what date. I was alerted by Experian that they have put information on my credit file that they have stopped their credit with me. This appears to be a personal vendetta against me. What sort of creeps would do this? I have emailed and written to the CEO at least 6 times and been ignored. I have written to the Serious Complaints Dept. in Glasgow and been ignored. Telephoning is just a waste of time because if you do get through after 40 minutes the person on the other end can't understand you. I think they want me to miss a payment so they can put adverse information on my unblemished credit score. Makes you wonder if they're working for the Russians!”
“Atrocious. It sounds like a good deal until you try to make a payment. I've set up auto-pay SEVERAL times and it just didn't work, tried to call them and I end up sitting on the phone for over 2 hours and half the time no one picks up, and when I try to pay online I get a "Oops! That wasn't supposed to happen!" notification. So what happnens then? They autocall you 3-5 times a day and don't even have the nerve to have a real person on the line or a way to pay over the phone. Don't waste your time with these people, they're not even slightly worth it.”
“Trying sort my Barclay-credit card app for 2 days to make an online banking payment. Firstly was told my bank was at fault. I contacted my bank who stated it was the app. Been using chat as contact point. Now no-one is responding to that. So tried direct phone line and was hung up on. My bank has made a payment to Barclaycard which is not showing up on my statement and I can’t get through to anyone to sort it out. I am disgusted. Their customer service is non- existent!!!”
“Worse customer service even experience recently - 3 times close up the phone line today on me after 45 min waiting time each time ! Dispeakable customer service from a bank, would change it probably ...”
“This is the worst experience that I ever had, customer service by jetblue ( got my card booking a flight), no reward was given , when I called they hanged up on me 3 times, same when I called Barclay, hanged up twice, this reps are children handling your information and money, no thank you, I cancel the card right the way, the last person who picked up the phone was profesional and did his job correctly but by that time I was very upset and I have zero confidence on them, buyer beware”
“I too am here to complain about the fact that Banana Republic - Gap sold my account to Barclays. I never received an replacement card and I even tried to do a balance transfer to a ZERO apr card BEFORE they took over my account and they somehow blocked it. Now I can't even get into my account and I also agree (like everyone else here) that their customer service is below par (people are nice, but incapable of doing anything to help).
Having a credit card shouldnt be a part time job - just to perform simple tasks.
I suggest you ALL make a complaint with the Better Business Bureau like I have done. Maybe if enough pf us complain, something will actually happen.”
“I just had to close my account & am really thinking about closing my Gap account with this creditor. I was sent a replacement card for Choice privilege on September 10th 2022 for of this year however the agent never sent out a replacement card just found out today September 23,2022 & after going through both a automated & customer service verification & the agent confusing card replacement information,I was then put on a 3way call with the security verification department who needed my 8yr olds son information for verification purposes even though my under aged child was never on my account (the agent stated she needed to verify because it was public record being very aggressive) I got so upset I just closed my account with them all together, I do not know what country they are in but here in the US that is a violation of children privacy laws. My call was only to find out see if a new card was sent out(which wasn't) the previous account was closed on September 10, 22, & a new card was not issued however a new account was made (with no card) made no sense. The old account was closed (which will affect my credit score & I had to close the new account today (which they never sent a new card for(which will also affect my credit score, this with the pressure to provide personal information on my minor child just pushed me not to deal with this creditor again. I should not have to provide personal information over 3 times on a call & give information for persons who reside with me but are not apart of my credit profolio, maybe it was my urban accent, was reminiscent of being followed in a store for the color of your skin or for the way your dressed.. Thanks but no thanks.”
“Barclaycard customer service has to be one of the worst customer service departments ever. A scam service was charging my credit card monthly and did so for seven months before I caught it on my statement. I contacted Barclaycard customer service and was told I have to call the scam company before anything could be done. A scam company is impossible to contact. Barclaycard customer service was no help, so I cancaled my card on line.”
“The 5 star reviews are all paid for from India, take a look at the names and comments. This is a 1 star type of company, they will screw you over as hard as they can and will do nothing at all to help. I wouldn't do business with Barclay's bank in any situation. They are even worse than Wells Fargo, that is true, but hard to believe!”
