“Negative-100 Stars
Been a customer for over a year paid the card off and never used it for 6 months. Finally decided to use it to book a trip, a month later made a 1k payment which was returned for unknown reason and they charged me $30 for the return. I called and asked it to be removed but no we can't to that they said. I told them I will go ahead and pay the account off and close it that's when they made a deal to remove the monthly interest I agreed. I opened the app and made another 1k payment which in a week was returned again along with another $30 charge. I called again and to no avail received no help just "we can't remove any charges on your account" I will be paying this account off and will be canceling the account. The company is complete garbage and will not do anything to help there customers. I will be staying with my Discover and credit one at least they work with their customers to make sure they keep customers.”
“Opened a dispute on a purchase where the online business closed shop and didn’t respond to emails soon after purchase. I proactively contacted Barclays, was told i was declined because it was before the estimated delivery date. Attempted to dispute again AFTER the estimated delivery date (when it still hasn’t even been shipped), and was told in order to reopen the case, i now have to send PHYSICAL DOCUMENTS TO THEM TO REVIEW.”
“Terrible - they will screw you on the promotional balance transfers. You will get no warning that the promotional period is expiring. DO NOT USE THIS CARD FOR A BALANCE TRANSFER.”
“Spent an hour on the phone trying to speak to someone, finally got through to to be told its going to be a 4 day wait because of the bank holiday weekend but today is Thurs and my request was on Wed? Yet the money transfer appeared on my credit card instantly? Off to another bank, Loyalty 34 years meant nothing”
“Spent years in banking and and a year around credit card. I simply can see no benefit or investing your banking profile management in Barclays.. Basically waste of time. Can't provide you anything but Statements.
All of the feature I've tried only said 'Not available on your account'.. Do not spend your time to build your bank profile. Completely useless.”
“I pay on time (several days BEFORE the due date) every month and I have to message them regularly to get interest removed. Its such a pain. Will be cancelling the card. The travel points are truly not worth the headache. This company is really bad...
I've had the card for almost 10 years. They were fine in the beginning, but this has now been an ongoing issue for years. Will be cancelling once I get my credits applied from yet again false "late payment" charges they have snuck onto my last statement...”
“Avoid this card because if you ever fall into financial trouble they will not help you in regards reduced monthly payments until you ruin your credit and not make payments for over 60 days then they will help you . Other lenders will help you by reducing your payments and interest for at least 3 months so that you can catch up financially and avoid bad credit report .
BUT NO BARCLAYCARD. SMH”
“Stuck in phone queue needing to redeem my points before I lose them. Impossible to do online. I only have one date of birth and one postcode which don’t seem to be acceptable. No choice but to phone. 30 minutes now. “We’re very busy.” We’re all ver busy pal which is why I shouldn’t be wasting My Spare Time on this!”
“I have alot of credit cards from different companies this is one of the worst credit cards I ever had. I returned a pair of pants and returned 2 years ago and till the day of today they are still changing me for those pants I highly not recommend this credit card they are a bunch of thieves.”
“I am a senior citizen, and I have had many credit cards and still do. Barclays credit cards are the worst to deal with that I've ever experienced in terms of Fraud and scams. Even with proof, they still continue to hold your responsible. They will not protect you and it's a huge hassle to deal with their fraud department.”
“i am extremly upset with barclaycard
they suspend my card with out letting me know any reason
and even if there is a reason, why did you not let me know anything about it, not by post and not by email
i just had a look on Trustpilot an i see that i am not the only one with bad experience with Barclaycard, most people are not happy.
first of all you blocked my card long before you sent a letter about fraud, and you did not let me know about it and then came the letter saying please contact us about to make sure its you, so i have contacted so many times and because of network we couldn't hear each other so why do you not call me back why do i have to go threw the long wait till i speak to some one???
and i spoke to one of your college's before and they told me some funny reason why it was suspended the reason was from Barclaycards end and they did not let me know about it not by post and not by email.
on the letter it did not say '’if it is not resolved till a certain date it will be suspended’’, just please contact us
its something a have never heard of!!!!!!!!!!!!!!!”
“Had a Old Navy Visa with Synchrony for many years and no problem then received a letter stating that Synchrony would no longer be the bank for the Old Navy Visa and it would change to Barclay World Mastercard. I had requested that my credit limit only be a $3000 limit and went on a cruise with this card and was charged WAY WAY beyond my credit limit without my permission. Tried disputing charges and they stated I could not dispute after about 5 months of sending documentation to them and when they stated I had a good grounds for a dispute at first. They stated that they allowed this to go way over the credit limit because I was a good customer and paid my bill on time and more than minimum owed. This is what I really think why they allowed this because the cruise line that we went on also is a customer of Barclay and Barclay holds their credit card also so they allowed this because they could up our limit on the cruise and also help the cruise company make more money and they also would make more money from interest if not paid in full right away. What a SCAM. When talking to them they said it is on the back of every statement "No Pre-Set Spending Limit." Please read this because this could get you in trouble. I am older and never have had any cc company that can just up the credit limit in certain situations if they want to and you have no say so!! BEWARE OF THIS CARD!!! I will never do business with Barclay again!!! I truly would not rate them any stars if I could!!!”
“Too bad that I couldn't give zero stars...because that's what they deserve.
My mother has been a credit card holder with them for at least 5 years. I pay her bill online and she was never late, and she always paid more than the minimum.
My father recently passed away and Barclays not only cancelled the joint card, but they told my mother that she would not be approved for a card under her name only. They said that the debt-to-income ratio was too high.
She has a credit score of 791 and the only reason that the balance was high now was because of the funeral expenses.
I see that I'm not alone in having bad experiences with this company. How disgusting! Why are they still in business?”
“Barclay is a card you pay $40.00 to have. I don't know why I signed up for the card,I never used it once. I finally just decided I am wasting $. 40.00 a year for a card I never use. I have excellent credit... until I decided to not pay 40 to sign up again. Never have I ever had to pay a fee to have a cc.
Soooooo.... I get a notice today that my credit score dropped bc I did not pay 40.$$ to sign back up to Barclays. I'm going to dispute with Consumer Protection. No one should have credit damaged bc they don't want to have a cc they have never used. What a scam!”
“I have had my credit card with Barclays since 2015, It’s my favorite credit card out of the 5 I have. I like how they give me an increases when I really need them with out having to ask preventing hard inquiries on my credit report! The recent increase really helped because I have been trying to get my CCU down to save and purchase me a house this was a big help! Also great customer service.Thank you Barclays”
“Worst customer service and disputes department. Been a client for over 5 years, never a late payment. This is my main credit card, spends thousands a month, they won’t increase my limit past 6K and I have virtually 0 debt and an 800+ credit score. I disputed a $36.00 charge because DoorDash double charged me for an item and they sided with DoorDash. I said I want to cancel and they had no retention offer for me. I’ll take my business elsewhere.”
“Worst credit card company with the worst customer service ever! When I applied for this card, I thought it came with 0% APR for 15 months on purchases. It turned out to be for balance transfers made within the first 45 days. So, I made this mistake. When I called customer service about this issue, it took them 5 days to respond and find someone with intellectual capabilities to give me my answers. On the 5th day, when I finally found out why I was charged interest rate, I kindly asked them to waive it for me since it was a genuine mistake. They refused after taking 5 days to figure out what happened.
I closed my account and paid the entire amount to avoid any interest charges, yet they charged another one! Dealing with this company was not fun. Stick with American Express for great service and benefits! Barclay is trash in every way!”
