“If there was a less than one star rating, this company deserves it. They cannot respond to the simplest question and trying to pay a bill for three days. Recite the same script over and over. Worst client service ever. Save yourself the time and get a discover card.”
“The worst credit card I've ever had will put you in trouble decrease Credit limit without any warning I went from £4500 to £250 it's Ridiculous I want to say that I have never missed a payment my whole life I have always been on time to pay bills and banks”
“After being fraudulently charged, my account was put on hold and then I was charged for the charges I did not make. I will be shredding my Barclays card and using only my capital one credit card.”
“Barclay Card reduced my credit limit from $7500 to $850 when my balance was $750. I’m never late on my payments and I always pay more than the minimum amount due. This has impacted my credit. I DO NOT RECOMMEND getting this credit card!!!!!”
“This Bank Barclay's Bank,Delaware will not stand by its promise of Zero liability on unauthorized purchases, as outlined in their card holder agreement.
This Bank treats loyal,honest,
Customers like criminals and expects customers to pay for Fraudulent item,items that was clearly not done by the card member. Barclay's will then start the harassing phone calls, very early mornings, nights then, they will mark your Credit report as delinquement and destroy your name due to their nefarious ways.
It gets better, after a two plus year good will campaign on my part to try and proof to Barclay's Bank that I am the victim here, I am being sued in Small Claims Court, which this past Friday 02/16/2024 I won the case against Barclay's Bank, Delaware.
Please stay away from this Bank
they are bad news.”
“Unforgiving and Brutal - Folks, this bank denied me a credit card, and I was on their blacklist for over 13 years for a very small write-off. There are so many better credit cards to put in your wallet. They closed one of my wife's accounts for being dormant and lowered her credit line on another. We both have scores in the mid-700s. Calling them and asking what we have to do for an act of contrition, they were cold, dismissive, and acted as if we were bothering them. Before you open any of their accounts, whether it be their Rewards Card, JetBlue, RCI, or any of the many, just beware they are unforgiving. God forbid you run into any problem of any kind, they will somehow punish you. There are many good banks around. Barclays is NOT one of them.”
“My bank mailed my check, via bill pay, to pay my bill on Dec. 22nd, it was due on January 8th. The check was still not there on January 15th, so the company encouraged me to call my bank and stop payment and I in turn paid my bill over the phone in full. The guy I spoke with reversed the late charge. 3 weeks later, Barclay is calling me with a late payment alert. I did not receive any bill in the mail either. I was charged a $2 interest fee and a $30 stop payment fee, which they refused to drop. Even tho, the lady stated she saw the notes on my account from the previous guy I spoke with. I asked why I was not informed of the interest charge when I called to make my account right. She claims the bill wasn't generated til the 16th and was an interest fee on the late payment which was dropped as the check was lost in the mail. She also said my original payment (miraculously) came thru the next day, which was the stopped payment. Worst credit card company I have ever worked with!! Paid their bogus charges and closed the account.”
“worst card I ever had. As of today I will stop using them. only company I know who still wants you to mail them dispute instead of on line. they also give you option to Fax it. someone need to tell them that Faxes have become obsolete. once again WORST CARD EVER”
“This is the worst credit card company ever. If you pay more than normal, it's suspicious and the put a hold on it. My bank paid it off from a refi and they are holding that pmt for 7 days (to continue to accrue interest?) Not only are they holding it but they owe me over $1000 back in overpayment. Can't wait to see how long that takes to get back. Avoid them like the plague.”
“I had a strange incident with my Barclay card this week. I tried to use it in a shop and the payment was declined. As I am confident that I have funds and my usage of the card is usually way below the limit I had to come and call them to enquire about the reasons for declining the small transaction I attempted. Here is the story.
My direct debit for the minimum payment went out on its usual day. I have funds in my current account to cover it. But it got returned by Barclaycard. They then charged me a penalty fee for late payment and interest charges. I ask why did you return the direct debit? the reason is laughable: because you paid manually several times we canceled the direct debit. I say, but the direct debit went out from my account, which means you canceled it on purpose after it left the account to make me fail to pay on time. I made a formal complaint and it was upheld, they reversed the charges. But the point here is I lost trust in this credit card. It is like they want you to miss your payment so they can mount up the charges. I have been with Barclaycard and Barclays Bank for over 25 years, This incident is the straw that broke the camel's back.”
“The most horrible card service experience I had in 30 years. They overcharged me but are trying to insist that I owe them money. Because they reported me to the credit bureau I lost many points from my credit history that was before excellent. They called me numerous times during my working hours even though I requested no calls before 4:00 pm on working days. None ever was even to try to count my account balances from Gap and BR credit cards. Before it was Synchrony Bank for the Gap and BR and I never had a problem with them until they moved it to Barclays. Unprofessional and unacceptable service! I am going to a lawyer.”
“Trying to contact a representative is ridiculous, waiting on phone for almost two hours. How is that possible, unless you have one or two people answering phones. Even called at 3 am and waited for 50 minutes. This is unacceptable especially if you need access to your card asap. I will be moving to another credit card company, no time to wait on the phone. Never answer emails either. Do better people, too many other choices for consumers .”
“Absolutely absurd and incompetent customer service levels. Hours on hold to rectify a fraudulent charge. Do they REALLY CARE about fraud and dedicating resources to this matter? Of course not!!! The worst customer service of any credit card that I’ve come across. My guess is that they have no staff to manage the calls so they just put you on hold in hopes that you hang up.”
“Double charged me making me go over the limit then added more charges because THEY “BARCLAYS” double charged me.
Now I am over the limit and more charges continue to accru and it WAS NOT MY FAULT I hate my OLD NAVY credit card through BARCLAYS”
“Reopened my account after it was closed 2 yrs ago without my knowledge. Gave me a large amount of credit and charged me a $79 annual fee. This should be considered illegal and if I had not opened my junk email I would not have had any knowledge of this account. They used my old account # and reopened it. It showed up on my credit report as an open account two days before I discovered it.”
“On phone due to a fraud alert & have been waiting for 2 1/2 hours & still no one answering my call. Never had this terrible situation before. How can you do this to customers?? I’m beginning to think that this is an alleged scam brought on by Jet Blue Barclays. Poor & unreliable service & I am still on hold. Who is actually accountable for this poor service?”
“Someone applied for a BarclayCard with my info fraudulently. Dealing with Barclays has been awful. Call when I get home from work and get “sorry there’s no manager to assist in this here at this time”. Really? It’s a fraudulent application (that triggered their fraud dept to call me). But nobody can help me??? I’ve never had an account with Barclays, and after this I can assure you I never will. I can’t even get an employe to get me free credit monitoring that’s now due to me because of the fraudulent activity, which I’m nearly certain is a violation of United States law”
“Beware of this credit card. This bank arbitrarily reduce credit lines to increase your credit utilization rate and then the credit reporting bureau run by creditors reduce your credit score. Barclay then increases your interest rate for something they cause.”
“My wallet was stolen in December 2023. I called and reported all my credit cards stolen immediately. A fraudulent charge of $1216.91 at Best Buy was attempted on 5 credit cards. It was blocked by everyone EXCEPT Gap/Barclays/Mastercard! When I called Barclay’s they “took” the report and issued a new card which I received promptly. However I also received a bill for $1216.91! On 12/15/2023 I called Barclays, spoke with Steve and he “took” the report again. On 1/04/2024, I called to check on my account to see if there was any progress made, spoke with Love who said it would take up to 60 days for them to fix the account and she advised I should go ahead and pay the fraudulent charges. I advised I was not paying and could supply emails from 3 other companies confirming that this fraudulent charge had been attempted and blocked by their companies. She said that would not be necessary and I should be receiving a letter from them soon. So today 1/29/2024, I received a call from Barclays collections department which prompted me to call them again. I spoke to 4 different people (Monica, Pat, Aruima, & Nel) who all advised me there are no notes or documentation on my file and it had never been reported! So they took the report again and wanted to issue me a new card! I am so frustrated!! My husband just got off the phone with Barclaycardus.com Security Center 866-928-8598 and we went through everything again. Both of my calls this morning indicated I would receive a letter about the fraudulent claim and it would take 60 days to process. We will see—I’ve been told this before and have not received anything! The young lady at the Security Center, Vivian, this morning did say she would remove interest accrued on the account! She did say that it takes 60 days because they have such a large number of claims! I bet they do!”
