“Appalling service! Placed an order 5 days prior to the scheduled fitting date. At 4pm the day before the fitting I was notified by email that the tyre had not been delivered and there would be a delay of at least another 4 days. Meanwhile, BC had taken my money, no one answers the phone, and claiming a refund is ridiculously difficult.
I should know better though as I had this problem with them 4 years ago. Be warned, and avoid.”
“Failed to fulfil what was sold on-line tyres not delivered in time for booked appointment, happy to take your money. Customer service dreadful never got promised call back and wait ages to get through. Rude person on my call. Couldn’t guarantee anything and had no confidence in them. Overall never again ,”
“Very poor level of service - simply failed to fulfil what they sold online regards the ability to fit a set of tyres with a mobile fitter on the date that was booked and promised.
I required a set of tyres to be fitted that week, ordered on the Sunday and given available slot on Wednesday for fitting.
Was emailed on Monday to say that slot NOT available, but Thursday morning was however. Agreed to this change.
Was emailed late Wednesday evening once their phone lines were closed to inform me that fitter was unavailable to fulfil the Thursday appointment.
Very late notice.
Email stated that only availability was for Saturday, which was not suitable at all. Tyres had to fitted by Friday.
I emailed to cancel.
Ridiculously hard work to cancel, as emails apparently go unread and stock replies seem to be sent out, regardless of the customer input.
When I cancel you simply have to reply " yes sir, straight away sir, apologies for failing to fulfil our promise to fit your tyres on the promised day - here is your money back" It's that simple.
Don't waste my time with superfluous emails, which then require me have to phone you just to get some sense, and a clear acknowledgment that you will cancel and refund.
My experience - Blackcircles.com are hard to trust, unreliable, late with pertinent information, and then when cancelling because of their poor service it is more of an ordeal that necessary.
Very poor customer service indeed.
I would not recommend.”
“Bought 2 front tyres from blackcircles and was fitted and tracking done by a parner garage. After 12.000 miles after visit a local garage I had to buy new tyres same day because of poor tracking my tyres had inside wear of both sides. - blackcircles blame me about, very poor complain service and they don’t care about clients!
Not recommend to buy from them if You want to loose money because nobody will care about You after!
4 days call everyday to customer service and everyday they promise someone from complain department will call me and they just sent email and at the end blame me!”
“Blackcircles use to be efficient and I was 100 % happy on previous occasions but they don't appear to be the same company. Very poor service. They were quick to take the money. Canceled fitting appointment several times stating that there was a delay sourcing the tyres but in fact they had sent the wrong tyre to the garage several times. Won't be using again.”
“Absolutely useless, from what I can understand BlackCircles will happily take your money even if your chosen and paid for tyres aren’t available in stock. My fitting appointment was cancelled by BlackCircles and I was asked to rebook, no information as to the reason, very inconvenient. Rang my selected garage to find out what was happening, advised only one tyre had been delivered, having ordered two, what was the point in delivering one I have no idea. Contacted BlackCircles customer services via email took over 72 hours to get a reply, woeful delay and f#cking annoying to be honest, having been inconvenienced. Had tyres fitted elsewhere in the meantime due to having no communication. Don’t waste your time, book your tyres elsewhere, to avoid a stressful experience.”
“Avoid at all cost. Buy from a local big store (Canadian Tire, Costco)
Their warranty process is cumbersome to the point you will give up. They will ask you to buy and install a new tire and the whole warranty will drag for MONTHS.
It is not worth it.”
“Ordered tyres 1 week in advance. Arrived at garage having taken time off work. Tyres not arrived. No notification. No revised estimated delivery date.”
“Booked appointment for fitting tyres on the 21st. Arrived at the garage to find they didn't have the tyres. Got notification, after wasting hours of time, that the appointment would be delayed.
Requested a refund.
Later got an email stating my booking was now on the 25th which is totally unacceptable.
Still have not properly processed my refund and so I'm taking it up with the credit card company.”
“Dreadful experience, and the second time I've be dissatisfied with the experience. Having used the site a few times previously some years ago, the last experiences have put me off for life.
My order is currently weeks late with no sign of the tyres or a resolution. Customer service sub standard, promising delivery and failing, or being completely inept.
AVOID!”
“had substandard tyres fitted noticed bubble on side wall straight after collecting car no response from customer service tyre is more illegal to drive with than the one i had on car to start with”
“Selected tyres and booked a slot for Friday at 11:30 at a garage a few minutes from my home. There was no confirmation of the booking so I contacted Blackcircles. The garage had not accepted the booking. An alternative was offered approximately 4-5 miles away for Saturday. When I got to the second garage the staff were over run with online bookings so were running late. It took over an hour, no fault of the garage who were doing their best. I won't be using Blackcircles again. The system does not work.”
“Booked on Tuesday for tyre fitting Thursday working nights so had to get up, got to the garage no tyre the garage declined the order because they had no slots. Called Blackcircle who told me they had rearranged the booking for Monday without contacting me. Looked again on there website and it was allowing me to book with the same garage for Saturday even though they know there is no slots until at least Monday. Appalling way of conducting business I will not be using them again, first and last time.”
“(UK) appalling level of service. Tyres ordered, paid, and confirmed took 1/2 day off work to get fitted. Tyre shop apologised since the tyres had NOT arrived called complaint line spoke to Maureen ? raised matter with her lots of apologies and promised discount on next tyre purchase. Still no tyres and they still have my money now seeking additional process to escalate this matter formally https://www.reviews.io/company-reviews/store/Blackcircles”
“Shocking company. Paid for tyres and fitting arranged.
Let down with no notice, they can’t be contacted as no phone number. Absolutely awful service. I took addy off work and not the courtesy to say they were out of stock!
Still awaiting my money back .”
