“This was hands down the worst experience I've had from an online company. Completely bad customer service, no communication internally, conflicting and incorrect e mail updates sent to me. I was promised to be called back several times and it was me the customer who had to chase these people down I waited 6 weeks to get a part refund and as a sorry they offered a 10% discount next time I ordered 4 tyres 3 arrived I then got told a week later they will pick 1 up and change for 2 others they offered a worse tyre back and forth me chasing them 6 weeks went by and I got a part refund and 10% off next purchase which will be never”
“They cancelled my order
I am a regular customer and I booked with them, but they cancelled the order less than a day prior to the appointment and I needed them changed for my upcoming trip and they could not rearrange an appointment for me due to such a short range of garages they have partnered with. Finally they cancelled my order and said we can not give you any compensation and only offered %15 percent discount for the future orders that there is no way for me to get back to them!!
I wanted to share my experience with you all.
Regards,”
“Ordered two tyres for replacement. Only one was sent from the company which I was only told the day of my replacement. I waited 5 days but still no tyre sent. Now i'm having to chase up where the other tyre is, I have explained I need this done asap due to needing a MOT in the next week before going abroad. Staff are refusing to give me contact details so I can chase up the courier myself. Very frustrating and no compensation offered seeing as I had to take a day off work to get the tyre fitted originally, and will also need to take another one off to get the second fitted as well as having to chase this up is causing a lot of unnecessary stress.”
“Garage cancelled appointment on Wednesday. Told me to get in touch with Black Circle. Nightmare customer service. It’s Saturday and still no tyres. Car was sold but they cancelled 😠”
“This was hands down the worst experience I've had from an online company. Completely bad customer service, no communication internally, conflicting and incorrect e mail updates sent to me. I was promised to be called back several times and it was me the customer who had to chase these people down. I ended up getting a much better service and a better deal for the same tyres at my local garage, far more efficient. The mobile tyre fitters they use are supposed to be in a local radius, but apparently the only mobile fitter stated he couldn't do the job because 6 miles away from his base was too far. Complete waste of my time. Shop local for better service is my advice.”
“I have ordered tyre in 26th March 2024, the delivery and fitting date was 2/4/2024, when I arrived at the given workshop, the workshop guy mentioned Black cirlces has not delivered the tyre ? so pathetic and appalling customer service, DO NOT BUY from BLACKCIRCLES.COM, today is 8th April I have called the workshop they said we dont have your tyre delivered yet, then I called Blackcircles to check where is my Tyre? Blackcircles cannot trace our Tyre? - WHAT A JOKE???”
“Tyre ordered on Monday. Urgently needed by Thursday to leave on holiday. They were not able to confirm fitting on appointed day, so I asked if I can collect from garage and fit myself as it's extremely urgent. Although I was on the phone 5 or 6 times, during 3 days, they mislead me until the end of Thursday ( day before Easter) when they told me the truth that my tyre was refused by the garage as my order was cancelled! Communication s...t, reliability poor, waiting for an update and return call, any tracking number - pointless! Never again!!!”
“Ordered 2 new Dunlop tyres from blackcircles.com and arranged for fitting 1 week later
Received an email 1 day before fitting saying tyres were no longer in stock
Then email asking for for another £120 to supply a different make tyre
Just want the tyres I paid for at the price I paid when they were in stock”
“This was hands down the worst experience I've had from an online company. Completely bad customer service, no communication internally, conflicting and incorrect e mail updates sent to me. I was promised to be called back several times and it was me the customer who had to chase these people down. I ended up getting a much better service and a better deal for the same tyres at my local garage, far more efficient. The mobile tyre fitters they use are supposed to be in a local radius, but apparently the only mobile fitter stated he couldn't do the job because 6 miles away from his base was too far. Complete waste of my time. Shop local for better service is my advice.”
“Ordered a set of tyres on Tuesday 5th March. Delivered on Wednesday however not only were they the incorrect size, they sent me a cheaper variant of the tyre which is lesser in quality. I raised this with them, they collected the old tyres and sent out new ones. They managed to rectify half of the issue and supplied me with the correct variant but still the complete wrong size. A week will have lapsed by the time i get my correct tyres. Seems a shambles in my opinion.”
“Terrible customer service I received.
Kept getting told my tyre would be next day next day. To then being told it would be a week later really isn’t good enough. Trying to blame the local fitter when you guys couldn’t even get him the tyre. Then for 3-5 days for my money back when paying £235 for a tyre is shocking when I have to go get another because you can’t complete an order is not good. So I pay for two tyres before getting my money back. Was told I would get a call back in 10-15 minutes to let me know what’s going on. But instead got an email. Will never use again.”
“Can't give zero stars avoid this company completely what a joke ordered two tyres Tuesday estimated delivery time Wednesday thought great get things sorted before weekend but no tyres didn't turn up so Thursday got in touch by email looking into why not delivered and would let me know state of play never got back to me but took payment for tyres, so Friday morning rang company up to see what was happening was told tyres had been dispatched Thursday but had turned up so then was told one tyre would turn up Friday between 12 and 4 and the other tyre Monday so thought OK, but tyre still hasn't turned up so phoned again Friday before closing was told same story again so asked for a full refund as tyre never turned up as promised I'm not holding my breath for full refund as going about courier charge but told them I've paid for goods but not received, so avoid this company pay that little but more at tyre fitters as its not worth the hassle from blackcircles”
“Absolutely shocking service. never showed up. People on the phone are useless. Never use this company again. Wanted to refund me £15 absolute joke.
Wasted my time. God forbid no one orders from them again.”
“Absolutely shocking service. Only 3 out of 4 tyres delivered. Insistent that all tyres were despatched despite video and photographic evidence. Customer service more interested in investigating with the courier than resolving my problem. Very slow responses via email. Broken promise regarding despatching the outstanding tyre. Instead of compensation, a meagre discount off future order offered! Avoid at all costs!”
“This company should not be allowed to be in business. They are asbsolute gangsters. They have the worse customer service possible. Over 50 calls to get tyres I purchased. Still have not got them. Every single representative I spoke to told me a different story. They do not take notes when u ring. So basically u have to start from scratch everytime you ring again. They do not call u back. Im a solicitor by profession. I'm really considering taking a law suit against them. They advertise tyres They don't even have in stock. Take your money then fill u full of lies. This is fraud. Plus they sell tyres that are years old. Whilst claming they are new. My advise is, stay well clear away from them. Out of 50 calls they have at least hung up 45 times. I have the majority of the calls recorded at my end. So when I do make a claim against them the appropiate people will be named and shamed and hopefully this company will be shut down. Use a local independent garage for tyres. It's the only way. Shame on you Black. Watch for the letter in the post. Enough is enough.”
