“First up we are returning customers where in the past the service has been great but here's the issue now.
First up my daughter ordered a catalogue and future issues for my elderly mother on 21st April, five working days, 5th May, 9 working (11 Royal Mail) working days later no show. Tried booking online but website doesn't give other than three size options which are actually length versions. Tried ring phone number in TV guide, it's unavailable. Having worked for Hermes that's another red flag signalled up. Customer reviews on here don't look good either, so what's gone wrong? So many red flags I'm mindful to not place the order for her.”
“Misleading advertisement in TV guide showed 50% Discount but did not explain that this was only available for limited colours. Had to go to all the trouble of setting up an account before this became clear.”
“I’ve had to pay £3 99 delivery I received wrong item through no fault of my own cost £3 20 to return and I’ve reordered only to pay another £3 99 this is my second try with Damart and it wil definitely be the last .”
“Was sent wrong jumpers and no returns label or invoice in parcel. Phoned up and was told he would send me returns label still waiting and I was shocked to find I was charged over £8 for my phone calls. Wasn't my fault the order was wrong. I shall not be ordering from Damart again.”
“Er komt geen schot in de zaak. Bestelling blijft al 11 dagen staan op 'geregistreerd'. Moet nu nog op zoek naar een ander geschenkje voor mijn moeder. De klantenservice is erbarmelijk. Ze strooien met cadeau's en kortingen maar je bestelling krijg je niet toegestuurd. Ik heb het gehad met Damart.”
“Heel ontevreden, kreeg geen info aan de telefoon, de verkoopster was heel onvriendelijk en had geen tijd. Online ook al besteld, lang moeten wachten 3 weken voor toch maar de helft te krijgen. NOOIT MEER!”
“Have placed two different orders with Damart in the past 6 weeks. On both occasions, they have taken my money but the orders have not arrived. First occasion money was eventually refunded, still waiting for explanation on the second non-delivery. Is this their way of increasing their cash flow? Very dubious about ever ordering from them again.”
“Beware! Do not phone them! Damart uses a very expensive phone number. It cost me over £10 to sort out the pick up of my returns.I shall certainly not be ordering from them again.”
“Rubbish. ordered two blouses some time ago both on the small size. Bought the same size I buy from anywhere else and they fit. Just ordered ankle boots - couldn't even get my foot in the boot! will never use again”
“Never use again . So fed up with the excuses they give. Placed an order on the first day of new catalogue with free gift of a toy white bear . Parcel arrived with a cd of old Christmas songs NO BEAR. Complained to be told out of stock so gift sent was similar to what was ordered . Do they think people are stupid . It's the old sprat to catch a macrel. I have now a very disappointed 3 year old who was so looking forward to it”
“Very disappointed with Damart. Free gift offered with order but not received. Told not in stock then appeared in later magazine. Alternative promised but also never received. only initially placed an order due to the inducement of the jacket (free gift). Will not buy from this company again.”
“I would give no stars but unable to do so. I have just tried to order 3 prs jogging bottoms. Order on first two went to basket and I was then informed they were unavailable. The third went through but the price suddenly increased 100 percent. The site is awful, one of the worst I have ever used.”
“Promises of a free gift when purchasing an item but no free gift of your choice.They do not even notify you to let you know.Book free returns for you.No courier turns up twice on the trot.Would not recommend this catalogue at all.A complete joke outfit”
“I've just found out this scummy company has been smashing my elderly disabled mum with all manner of late payment charges while she has been shielding and unable to go out to make payments, all while I was on the other side of the planet.
Needless to say, I'm really looking forward to their call after completing their contact form.”
“Placed my first order with Damart to find a few weeks later, the call had cost £4.50 on my mobile.
Atrocious to levy this charge when ordering
Never again”
“why is your company charging more for larger sizes? £6 extra for all jackets/ coats etc £5 extra dresses and even £3 for bog standard Tees. only company I have come across doing this. wonderful customer service at 13p a minute NOT. wish I didn`t have to give you one star.”
“put a review on Trust Pilot complaining about paying extra for larger sizes up to £6 in some cases, Damart replied ONLY £3 CHECK OUT Q587X £6 EXTRA!!! just one example. Damart say they are being charged extra, like their not exploiting poorer countries?”
“Have been a customer for a number of years and am disgusted with non existant Customer Services. Recently took delivery of an item , the quality was appaling to say the least.A number of time tried to get a reply from so called Customer Services but they are ignorant. I have told them that if I didn't get satisfaction within two weeks I would cancel my accout. No answer so I have blocked them from all contact. Disgusting.”
