“Worst company I have ever dealt with. The order went fine but through a fault with Dalmart it was delivered to the wrong address. The lady had a Dalmart account and returned it. I contacted Dalmart over the phone initially and all seemed to be sorted; but it never was. Order was made in early November 2021 and as of now (mid December 2021) I have had no reply from 5 emails. I will be taking this non-existent customer service to an ombudsman as I am still owed money. DO NOT USE THIS USELESS COMPANY. You have been warned.”
“I made my first order a few days ago. The order confirmation sent shows the the wrong size. I have tried phoning on premium rate numbers for around a total of about 30 mins between four calls and get no answer. I even tried head office who transferred me and still no answer. I have also sent 6 emails now and had no answer as of today. I am trying simply to have the correct size sent to me so that I do not have to send it back at my own expense. What was a sale purchase will now turn out to be a much higher price with the premium rate charges and possibly return added to it. Very disappointed in service.”
“We ordered a pack of two night dresses to be sent to a friend in a nursing home which is 38 miles from where we live. The order confirmation from Damart on 3rd December gave the address of the nursing home as the delivery address. On 7th December I received despatch confirmation from Damart which said the items were 1 x PK2 NIGHTDRESS Opal Ass M but the delivery address was shown as our home address! I rang Damart immediately but they said they couldn't do anything as it had been despatched. The lady I spoke with was very apologetic and did say we could reject the parcel, but as it was Christmas we were concerned items may go out of stock so decided we would arrange to post it on ourselves. The parcel arrived on 8th December and on opening contained a 2 pack of pull on trousers!!
When I rang to speak with a representative of Damart initially the phone connection was lost and they did not ring back and on ringing again after explaining in detail that the incorrect delivery address and the incorrect items were a result of errors made by Damart I was informed that the items would be collected free of charge but they could not redeliver to the nursing home only to our address or I would have to cancel the order, they would refund the money and I would have to reorder the item to the nursing home address, no doubt having to pay a delivery charge again! Whilst I sympathise with the staff on the receiving end of the calls I find the company and its policies totally incompetent and have no faith in their service. When I asked to speak to a manger I was told that wasn't possible but someone would ring me back within 24 hours!”
“Size 10x27" straight leg trousers are shapeless, more like size 12/14 and very wide legged, Material is no way dressy, more like material that would be used for joggers.
I gave them to my sister, the knees and bum went baggy within an hour of her wearing them.
Had to give 1 star as no option for no stars.
First and last time I'll use this company.”
“This company needs taken to task , they advertise that if you spend £25 or more you will get a £10 discount and you will be sent a free Rodier watch as a gift. I was told that they would not give me the discount and a free gift. But when I asked for the free gift i was told that I can only have one or the other.
This is false advertising. DO NOT DEAL WITH THIS COMPANY THE CUSTOMER CARE IS TERRIBLE. I WOULD NOT EVEN GIVE THEM 1*”
“Why are the gifts sent to induce people to buy not usually the one that was expected, but a mere substitute. I was sent a watch, that doesn't work, instead of a radio. Also, actual catalogue articles are sometimes not the ones ordered, eg the wrong tog in a duvet, wrong colour or design in clothes. Who has got the energy to repack and send back, explain etc when this happens?”
“First up we are returning customers where in the past the service has been great but here's the issue now.
First up my daughter ordered a catalogue and future issues for my elderly mother on 21st April, five working days, 5th May, 9 working (11 Royal Mail) working days later no show. Tried booking online but website doesn't give other than three size options which are actually length versions. Tried ring phone number in TV guide, it's unavailable. Having worked for Hermes that's another red flag signalled up. Customer reviews on here don't look good either, so what's gone wrong? So many red flags I'm mindful to not place the order for her.”
“Misleading advertisement in TV guide showed 50% Discount but did not explain that this was only available for limited colours. Had to go to all the trouble of setting up an account before this became clear.”
“I’ve had to pay £3 99 delivery I received wrong item through no fault of my own cost £3 20 to return and I’ve reordered only to pay another £3 99 this is my second try with Damart and it wil definitely be the last .”
“Was sent wrong jumpers and no returns label or invoice in parcel. Phoned up and was told he would send me returns label still waiting and I was shocked to find I was charged over £8 for my phone calls. Wasn't my fault the order was wrong. I shall not be ordering from Damart again.”
“Er komt geen schot in de zaak. Bestelling blijft al 11 dagen staan op 'geregistreerd'. Moet nu nog op zoek naar een ander geschenkje voor mijn moeder. De klantenservice is erbarmelijk. Ze strooien met cadeau's en kortingen maar je bestelling krijg je niet toegestuurd. Ik heb het gehad met Damart.”
“Heel ontevreden, kreeg geen info aan de telefoon, de verkoopster was heel onvriendelijk en had geen tijd. Online ook al besteld, lang moeten wachten 3 weken voor toch maar de helft te krijgen. NOOIT MEER!”
“Have placed two different orders with Damart in the past 6 weeks. On both occasions, they have taken my money but the orders have not arrived. First occasion money was eventually refunded, still waiting for explanation on the second non-delivery. Is this their way of increasing their cash flow? Very dubious about ever ordering from them again.”
“Beware! Do not phone them! Damart uses a very expensive phone number. It cost me over £10 to sort out the pick up of my returns.I shall certainly not be ordering from them again.”
“Rubbish. ordered two blouses some time ago both on the small size. Bought the same size I buy from anywhere else and they fit. Just ordered ankle boots - couldn't even get my foot in the boot! will never use again”
“Never use again . So fed up with the excuses they give. Placed an order on the first day of new catalogue with free gift of a toy white bear . Parcel arrived with a cd of old Christmas songs NO BEAR. Complained to be told out of stock so gift sent was similar to what was ordered . Do they think people are stupid . It's the old sprat to catch a macrel. I have now a very disappointed 3 year old who was so looking forward to it”
“Very disappointed with Damart. Free gift offered with order but not received. Told not in stock then appeared in later magazine. Alternative promised but also never received. only initially placed an order due to the inducement of the jacket (free gift). Will not buy from this company again.”
“I would give no stars but unable to do so. I have just tried to order 3 prs jogging bottoms. Order on first two went to basket and I was then informed they were unavailable. The third went through but the price suddenly increased 100 percent. The site is awful, one of the worst I have ever used.”
“Promises of a free gift when purchasing an item but no free gift of your choice.They do not even notify you to let you know.Book free returns for you.No courier turns up twice on the trot.Would not recommend this catalogue at all.A complete joke outfit”
