“I've just found out this scummy company has been smashing my elderly disabled mum with all manner of late payment charges while she has been shielding and unable to go out to make payments, all while I was on the other side of the planet.
Needless to say, I'm really looking forward to their call after completing their contact form.”
“Placed my first order with Damart to find a few weeks later, the call had cost £4.50 on my mobile.
Atrocious to levy this charge when ordering
Never again”
“why is your company charging more for larger sizes? £6 extra for all jackets/ coats etc £5 extra dresses and even £3 for bog standard Tees. only company I have come across doing this. wonderful customer service at 13p a minute NOT. wish I didn`t have to give you one star.”
“put a review on Trust Pilot complaining about paying extra for larger sizes up to £6 in some cases, Damart replied ONLY £3 CHECK OUT Q587X £6 EXTRA!!! just one example. Damart say they are being charged extra, like their not exploiting poorer countries?”
“Have been a customer for a number of years and am disgusted with non existant Customer Services. Recently took delivery of an item , the quality was appaling to say the least.A number of time tried to get a reply from so called Customer Services but they are ignorant. I have told them that if I didn't get satisfaction within two weeks I would cancel my accout. No answer so I have blocked them from all contact. Disgusting.”
“Very very poor service. I ordered an item online (in the past I have sent in my order form, but then if the item is not in stock, you don’t know this until a letter comes back to tell me). The item was showing in stock, so I ordered it. Next day, I got an email to tell me the item has proved so popular that they have sold out, even though I had it showing in my account (I ordered one item and it was showing 2 in my account). Ok, things happen. I received an email to say the item would be back in stock on the 16th February (original order was 9th January). I waited, and questioned the error in my account. In the meantime I have have had 2 bills (both showing this item, and the second one even had a service charge added). Long story short, the 16th came, nothing so today (the 21st February ) I emailed for an update. The answer was, yes the item came back in stock on the 16th. Silly me, did I expect that in the 5 days since it came back in stock, they may, as it seems to be a popular item and I probably are not the only person waiting for it, actually tried to process the order. After contacting them, and been giving all the excuses, I was offered the option of waiting or, get this, they would be nice enough to cancel the order for me if I did not want it!. What the hell, so after waiting over 6 weeks now, would I really want to cancel it. If this was the case I would have cancelled it six weeks ago, and save myself being messed around. Customer services? What a joke. If I could give less than 1 star, I would. (Even 0 would be too many)”
“Jumper I ordered was massively over large. Returned at my own cost. Items re-ordered never received. More cost telephoning Damart three times. Hermes never found my house (although previous parcel was left on doorstep while I as away). Order now cancelled. Has ow cost me at last £12. Needles to say I will not buy from Damart again and I do not trust Hermes.”
“This is the second review I have written regarding your button up cardigans, the first concerning two of the same type which have either gone in a hole or are starting to come apart at the seams. I have two others of the same type which are now manifesting one or other of these problems. I have reported these problems but customer services have never got back with me. They are fairly new.”
“1 coat was ordered online, a couple of days later customer service rang to query an order for garden furniture as well. They were told that only a coat was ordered. The coat arrived, and a few days later Hermes (says it all) left the garden furniture without seeing anyone. No-one seems to answer the phones. Useless, will never use them again.”
“I have decided to do a review on Damart due to my wife's frustration, she has ordered clothing for her 90 year old Auntie, the first package arrived and it was wrong, they apologised, wrong trousers in the correct packaging, this has now happened twice again, even after numerous phone calls weve just recieved the wrong item again, the company obviously has a real
problem communication, this has been going on since July ! Damart feel free to contact me with your comments, enough is enough !”
“I will never order with them again. They charge £3.99 delivery. Then £2.99 return. Then parcel doesn't get picked even tho I paid to return. If you can't try it on should be free returns. Then they use an 0871 which isn't free with any provider. Rip off company”
“Ordered 4 dresses and paid for them at the shop in Bingley. Was told that they would certainly be with me before my holiday in 9 days time. After phone call today was told that that order had not been put into the system until the day after ordering. 9 days have now passed and I am still waiting for delivery. As I am on holiday from tomorrow, wonder when/where they leave the package. A totally inefficient service, my first and certainly my last order!!! Will have to return to Bingley to get a refund - after my return from holiday.”
“I ordered a skirt and was sent a blouse and then to add insult to injury I can return it at my own cost of 2.99 or phone the help desk at 13p per minute to arrange a "free" return”
“Damart state on the returns page. Attach returns label to return unwanted items from your order. They do Not state that you have to pay the return postage yourself. I returned a light weight jacket, a pair of shoes and 2 t.shirts. As they were not as expected.
Had to pay £14.00 at the post office. (cheapest rate possible.)
Totally unacceptable.!
Complained to customer services. Reply was extremely un-helpful.
Avoid. No wonder they have so many bad reviews on the internet.”
“Ordered 2 packs of white sloggi knickers 9th Nov,,,,,On 16th received all black ones,,,,phoned them up ,,they said to put on returns form that iwanted replacement white,,,,,They said that it takes 2 weeks to get info onto their accounts system from their depot,,,,so they couldn't give me a refund,,,,waited,,,then phoned up today as I didn't hear anything from them,,,was told they'd put a refund back on my card on the 26th Nov!!!!!! and that they'd probably not noticed in the warehouse that I had asked for a white replacement,,,,would be nice if they had let me know then I could have got some from somewhere else,,,,been almost a month ,,,,,WHAT A FIASCO,,,,!!!!!”
“Had to pay £2.99 post to receive the order, which was nothing like the description, poor quality. Then I’ve had to pay £5 to return the order, so in all I’ve paid out £8.99 for nothing. I will never place an order again and would advise everybody to be careful because of the postal charges which are non refundable. Lesson learned.”
“received a leaflet via post. tried to go on line to order but the original price and not the sale price keeping coming up. had to order on line. Said I was a new customer. NOTHING was said about having to pay for returns. When goods arrived every thing was on the small side. Trousers were very tight and I ordered the size I ALW~AYS~ wear. a week after return the returned items are still not appearing on my statement. WOULD NOT BUY FROM AGAIN. So, in effect, I paid £7.00 to order and then have to return an item that was too small”
