“Didn’t have size wanted when I returned item. 2 months later chasing me for payment on an item I hadn’t received. Web site message system “timed out” when I was writing my complaint. Kept me waiting on phone at 12p per minute and would not ring me back. Still have not got item 3 months later!!
I asked for compensation but this was not forthcoming. First and last time I will ever use Damart.”
“I have been a loyal customer for years. I am nearly 80-years old and disabled, so buy a lot online.. I recently ordered 3 polo neck sweatshirts for my son for Christmas and guessed at his size. Unfortunately I guessed wrong and we had to exchange the items. I was horrified to learn on my statement that Damart increased the price of the replacement items to £19.00 each instead of the £13.30 offered and agreed original price, resulting in an outstanding balance of £17.10 I rang to query this with them and was advised that as a company they view the issue of replacement items as a new sale and therefore not subject to any original offer. I challenge both the legality of this and the moral validity of this.
Their response: We can confirm we will not be able to credit your account for this amount. The outstanding balance is due on the 2nd of January 2018. Unfortunately, if you do not pay this amount, we will not be able to stop further action from taking place.
As stated, when you called us in December to query the price difference, two separate orders were placed. The first order had the 'Black Friday' 30% discount. Nearly a month later, a completely separate order was placed with free postage. This is the reason you were charged full price for the second order.
You do have the option to exchange goods by returning the first lot of goods and requesting a replacement order, however the discount would still not be applied as discounts can only be used once.
My response: See you in court, I am going to shop elsewhere - and you should do the same!!”
“I was so annoyed this morning to see that the deep pink colour from my new Damart pyjamas had rubbed off on my sheet and pillowcase. I shall not be buying anything from this company again.
I would also like to say that phoning the company costs a fortune.”
“Went to return some items and waited ages in queue at post office to be told it would cost me £3.40 then took parcel to my Hermes shop where I take any of my mail order returns to be told they needed a barcode They quote EASY returns in their catalogue but don't tell you you have to pay for returns I have done mail order returns for years and still do and have Never had to pay Think this is misleading as you assume they are free”
