“Honestly the worst company I have ever dealt with. Ordered a bed based on it being a weeks delivery. Took a month. Send wrong parts. Numerous calls over 2 weeks to case with no call backs. Then a confirmation email saying the part will be delivered in 2 weeks with a charge. 8 weeks after ordering, numerous calls and time wasted and now 7 and half months pregnant and still with no bed. Terrible service. Avoid!!”
“Appalling customer service. My wardrobe order was over a week late and customer services had no clue where it was. They tried palming me off to another department which apparently take 24-48 hours to respond, an internal phone call to find out would be common sense rather than wait further. Eventually spoke with a supervisor who said the item had been delayed ''a week ago'', yet they found it hard work to update me with this originally. I am a first time customer and the last order I'll ever do.
Also they send generic, delay tactic email responses asking for account number/name/address even though you have quoted them your order number. Pathetic”
“Ordered a pair of boots for a special event only to receive a pack of 5 boxer shorts! How does that happen? Quality Control, or checking before packing service? I am beyond frustrated as now having to chance my plans. How on earth could that such a mistake occur, the items are not even similar. Fuming!”
“Okay so I applied for credit with jd Williams in which I was granted £125 so I then proceeded to place my order using my credit in the hope to build my credit rating up, everything was fine I got my confirmation email saying it had been placed and would be delivered by the first, so I waited in all day and no delivery, I then called to be told that my order was cancelled, without any notification, and now everything that I had orderd is out of stock.... without any apology or anything and calling there overpriced 0345 number I will definitely not be ordering with them in future”
“If I could give NO stars I would.
Customer service is non-existent.
Automated replies telling me that my enquiry will be dealt with within 48 hours and that I am in a queue. This is after I have waited 9 days for a response.
Avoid! Avoid! Avoid!”
“Bought a washing machine from them.
Didn't want it installed as new kitchen were to be fitted.
The delivery men insisted it was plugged in so that they could test it and sign off.
I then couldn't exchange it as the wrong model had been delivered because of this!
Customer Services haven't responded to my complaint or made any attempt to help!”
