“I have read so many JD William's reviews.
99% awful.
Rude staff.
Unhelpful staff.
Awful quality.
Etc etc etc
Thanks everybody for your honesty. It's successfully put me offbuting anything from them ever!”
“Expensive, poor quality. Out of touch and slow. Customer service do not understand emails. Can hardly ever achieve what you are asking for help with. Unfortunately i’m Stuck with them until I clear my balance but once gone I will have a party! Don’t make the same mistake”
“Something has gone horribly wrong with N Brown Group stores. Either Steve Johnson made them worse, or he just can't do anything about a crumbling company.
I went through a weeks long fiasco with their Simply Be store. What a mess that was. A nightmare. Now I am dealing with the same reason. The same excuses. All with Jd Williams. All these stores have the same reps. Same CEO. Same warehouse. And somewhere in that chain, there is broken link.
I have been told by both stores that my order got stuck in the system and nothing could be done but to cancel and reorder. Sound simple? WRONG. They have to cancel the order. Wait for funds to appear on the card later. Then try to reorder. And if you know anything about these stores, most items won't be available by then. Stock is a major problem. and the IT dept couldn't make a Play Dough computer.
They got my money already. I worked in this line of business. I know that a real human could easily fix an order and get the warehouse in line. I can log on and see my items. So shouldn't they be able to? Surely. But I think they are LYING about the stuck order and probably don't have the items I ordered. Its a stall tactic. If it wasn't they wouldnt be playing so dumb.
AVOID N BROWN GROUP STORES. They have fallen to pieces and will make you an angry consumer if you even try to order from them. Ignore the positive reviews. They are likely fake.”
“Paid over £6 for Next Day delivery. It' 2 days already gone and no delivery attempted. The item hasn't even left the warehouse. Ordered first and surely last time.”
“Warning to all!!
DO NOT BUY FURNITURE FROM THESE PEOPLE! BADLY MADE, AND THE CUSTOMER SERVICE, I CAN HONESTLY SAY IS THE WORST I HAVE EVER ENCOUNTERED!! KEEP AWAY FROM JD WILLIAMS!!!!!!”
“I will never use this company again !!!! First time using them I ordered lots of clothes for holiday . I returned over £100 of clothes which I never got a refund for . Their system shows I have returned it and they have issued the refund but I never recieved it on my credit card statement . I have contacted them several times and all they do is palm me off and say they have sent the credit . My credit company took up my dispute and refunded me the money . Annoyingly they sent me an item that had been delayed I returned straight that away out of principle and the exact same thing has happened again ! How many more people are they doing this too !!!
A shambles of a company disgusting customer service ! DO NOT USE !!!!!!!!!”
“do not order from this company. Goods turned up damaged and now I have to chase the business to get a refund when they told me it would be paid within 7 days of the item being picked up. Now they tell me another 5 days, so I will have to check again to make sure I actually have my money back!”
“Ordered a washing machine through my friends catalogue.Meant to be here today no phone call from courier.Online chat would not help even though i gave them my address and postcode.Feel like cancelling the order.I will never order from them again.”
“After ordering a dress for my wife from JD williams I was left with 3 returned direct debits! I spoke to my bank who said this was JD Williams taking an extra withheld payment. JD williams had requested 2 payments for the same garment one payment left the bank to JD Willaiams as you would expect. the other remained for 7 days in the payment pending tray which meant the bank would'nt honour our direct debits because technically it considered us overdrawn even though we were not.
After speaking to 2 advisors John and Niku who I must say were very helpfuland promised too pass our compaint on and that we should hear back in 3 to 4 days, nothing materialised from those conversations a week down the line we spoke to Roger the most bombastic argumentative ignorant man I have ever come across who told us in no uncertain terms this was a fault of the bank and would hear no more other than to keep telling us it was the bank's fault. I for one will never order from JD Williams again a most unpleasant experience!”
“Next day delivery paid for 4 days later delivery not made. Parcel has apparently gone astray at Hermes (no real surprise there). J D Williams will not refund order.”
“This is my worst experience ever - they do not honour their offers and ignore complaints.
BEWARE of JDWILLIAMS!!
Their own offers are not recognised by their "system" although clearly visible to call centre, who placed "notes" on my account to acknowledge this about the offer I bought. I paid in full what I owed but 8 months later, after multiple premium phone calls (at my cost) and 2 complaint emails to their customer services (never responded to) and an official complaint raised via RESOLVER (Money Saving Expert Tool), which was also ignored for 32 days thus far, my account still shows that incorrect offer-balance to pay, my previously unscathed credit score is seriously affected and I'm getting debt collection letters from JDWILLIAMS.
They just ignore complaints and they do not react to "notes" made on your account. I will NEVER buy from them nor sister companies Marisota, Simplybe etc again.
Please be very aware of this scandalous company!!”
“The first order a cardigan no problem.The second,two pairs elasticated trousers.I have received one the other delayed this from 19/04/19 still waiting.Now I have increased my order to another pair of trousers.Still waiting.Delivery expected 13/07/19.Thats July it is now May.Is these items being delivered on a bicycle from Australia?”
“Two pairs of joggers were ordered. Only one pair delivered. Numerous letters sent requesting second pair. Not even the courtesy of a reply let alone my second pair of PAID FOR joggers. Appalling customer service.”
