“I will never use this company again !!!! First time using them I ordered lots of clothes for holiday . I returned over £100 of clothes which I never got a refund for . Their system shows I have returned it and they have issued the refund but I never recieved it on my credit card statement . I have contacted them several times and all they do is palm me off and say they have sent the credit . My credit company took up my dispute and refunded me the money . Annoyingly they sent me an item that had been delayed I returned straight that away out of principle and the exact same thing has happened again ! How many more people are they doing this too !!!
A shambles of a company disgusting customer service ! DO NOT USE !!!!!!!!!”
“do not order from this company. Goods turned up damaged and now I have to chase the business to get a refund when they told me it would be paid within 7 days of the item being picked up. Now they tell me another 5 days, so I will have to check again to make sure I actually have my money back!”
“Ordered a washing machine through my friends catalogue.Meant to be here today no phone call from courier.Online chat would not help even though i gave them my address and postcode.Feel like cancelling the order.I will never order from them again.”
“After ordering a dress for my wife from JD williams I was left with 3 returned direct debits! I spoke to my bank who said this was JD Williams taking an extra withheld payment. JD williams had requested 2 payments for the same garment one payment left the bank to JD Willaiams as you would expect. the other remained for 7 days in the payment pending tray which meant the bank would'nt honour our direct debits because technically it considered us overdrawn even though we were not.
After speaking to 2 advisors John and Niku who I must say were very helpfuland promised too pass our compaint on and that we should hear back in 3 to 4 days, nothing materialised from those conversations a week down the line we spoke to Roger the most bombastic argumentative ignorant man I have ever come across who told us in no uncertain terms this was a fault of the bank and would hear no more other than to keep telling us it was the bank's fault. I for one will never order from JD Williams again a most unpleasant experience!”
“Next day delivery paid for 4 days later delivery not made. Parcel has apparently gone astray at Hermes (no real surprise there). J D Williams will not refund order.”
“This is my worst experience ever - they do not honour their offers and ignore complaints.
BEWARE of JDWILLIAMS!!
Their own offers are not recognised by their "system" although clearly visible to call centre, who placed "notes" on my account to acknowledge this about the offer I bought. I paid in full what I owed but 8 months later, after multiple premium phone calls (at my cost) and 2 complaint emails to their customer services (never responded to) and an official complaint raised via RESOLVER (Money Saving Expert Tool), which was also ignored for 32 days thus far, my account still shows that incorrect offer-balance to pay, my previously unscathed credit score is seriously affected and I'm getting debt collection letters from JDWILLIAMS.
They just ignore complaints and they do not react to "notes" made on your account. I will NEVER buy from them nor sister companies Marisota, Simplybe etc again.
Please be very aware of this scandalous company!!”
“The first order a cardigan no problem.The second,two pairs elasticated trousers.I have received one the other delayed this from 19/04/19 still waiting.Now I have increased my order to another pair of trousers.Still waiting.Delivery expected 13/07/19.Thats July it is now May.Is these items being delivered on a bicycle from Australia?”
“Two pairs of joggers were ordered. Only one pair delivered. Numerous letters sent requesting second pair. Not even the courtesy of a reply let alone my second pair of PAID FOR joggers. Appalling customer service.”
“useless and waste of time. Placed an order on Marisota.com. got sent the wrong order and asked to return.. Still no refund! no apologies! no compensation... Horrible customer service!”
“the refund for the 2nd items is not received although the history shows refunded
The Customer service is the worth I have ever experienced, none replies , only kind of automated answers which has nothing to do with the question itself
HORRIBLE”
“Bought a winters jacket back in August obviously did not need to wear it until the winternitbhas been worn about 10 times maximum, cannot now where it as the right seam has frayed open showing the lining, JD Williams would not do anything about it because it was past the 28 days for returning. If this had been a high street store they would have taken it back and offered a replacement, this was my first time buying from them and it will be my last.”
“Normally had good experience with both marisota and simply be however after ordering wardrobes and drawers from marisota was given a date when they would be coming took a holiday which at this time of year not many left got rid of old wardrobes which left clothes on spare bed was told by marisota not coming till 3 days later not happy as i took holiday then for courier to email yes furniture is on way on the original day which is great day arrives courier emails damage to part of order was ringing marisota and courier head office they said we don't have your furniture don't deliver for them which I explained they had emailed me took a while for them to realise yes they had my order got in touch with manufactour who informed me it was drawers that was damaged wardrobes came one only had 3 legs on so left with 1 half of wardrobe clothes on spare bed company coming tonight to sleep in the bed disgraceful”
“After phoning 6 times in 8 days to enquire as to when a courier was picking up a parcel, and being assured by 2 team leaders that I was definitely on the collection list, I am still waiting for a courier. I emailed customer service whose unhelpful suggestion was either take it to a parcel shop or the post office. No reason was given as to why the parcel was not collected. I felt that the only time your staff was really interested was when I told that I would not be purchasing any more items from your company. I read your score on Trust Pilot and was suprised that only 77% gave your company 1 star rating.”
