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NCP Reviews

1.1 Rating 237 Reviews

3 %

of reviewers recommend NCP

Company Reviews

1.1

Based on 237 reviews


Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week

Read NCP Reviews

About NCP:

Find conveniently located car parks throughout the UK, pre-book and guarantee airport parking throughout the UK. Massive savings online with NCP. Founded in 1931, NCP has over 75 years expertise within the parking sector and now supplies drivers with over 200,000 spaces across more than 700 car parks nationwide.

Phone:

0845 050 70 80

Location:

6th Floor Centre Tower Whitgift Centre
Croydon
CR0 1LP

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NCP 1 star review on 1st April 2024

Shame On You NCP

NCP 1 star review on 1st April 2024

Shame On You NCP

NCP 1 star review on 1st April 2024

Shame On You NCP

NCP 1 star review on 22nd February 2022

NCP 1 star review on 4th February 2022

NCP 1 star review on 3rd September 2021

NCP 1 star review on 4th December 2020

1

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Would leave no stars but it wouldn't let me. Pre booked and QR code didnt work. Nobody answers call system. Nobody answers phone when you ring and no one replies on line shocking customer service, will never use again AVOID AVOID AVOID YOU WILL END UP PAYING TWICE!!!!”

Posted 2 years ago

“Do not use the NCP carpark in London, Royal Garden Hotel! We prebooked and paid for all day, arrived on time however the barrier wouldn't go up. Tried the call button on the machine, not in service, tried to phone on my mobile no signal as we're now 2 floors down under ground. Had no choice but to ask machine for a ticket to open the barrier. As we drove through it was dark and dingy, some lights didn't work and there was noone about(advertised it said manned car park with security). There was a smell as we drove around, then we saw sewage all over the floor, what I presume was from the hotel above, we've never smelt anything like it, it was disgusting! We had an appointment so had to leave the car and go, but I tried to phone numerous times concerned about the fact I got a ticket even though I'd prebooked. The online chat doesn't work. It ruined the day, and stressed me out trying to contact them and worrying about paying twice. Once we were ready to leave the barrier again wouldn't open, the call button on this machine however did work but it took 10 mins just to leave once we got through to someone. Will never use again, avoid avoid all costs!”

NCP 1 star review on 3rd September 2021

Posted 2 years ago

“!!!!!!! WHITECHAPLE HIGH STREET LONDON !!!!!!! DO NOT PARK!!!!!!!!!!! Absolutely disgraceful, 3 cars including our own all broken into and items stolen. NCP Advertise CCTV, but we have since been told they are dummies to act as a deterrent. Obviously Criminals know otherwise as it seems to be a daily occurrence. Police informed, as well as the staff working for NCP, but looks as if its only classed as petty crime and they have better things to be doing. From the other reviews this car park in particular seems to be top of the list for Criminal activities, which has been going on for years. NCP are well aware of this and still seem to be doing nothing about it. Maybe if they actually spend some of the money people pay for their parking on Security we wouldn't have to pay so much for insurance. The total cost so far for parking in this car park is nearing £800.00. We will be taking this matter further as the company do not seem to care for their customers at all. Surely they would like to catch these criminals and get them of the streets, making it a safer place for everyone.”

Posted 2 years ago

“Customer service is shocking!!! Been on hold for 45 minutes and gave up!!! Ended up logging out of my account and setting up a new account and logging in with new QR code. This was the 4th time I had attempted to get through. Need to find a new parking place.”

Posted 2 years ago

“Parking at Nuffield Hospital York is free, because there are no meters, but no, you have to put your number plate into a machine, which nobody tells you about when you arrive or on appointment letters. I'm expected to know about this system, which in my lifetime I've never heard of. I received a parking fine, complained and got it rescinded. I was willing to take it further, if it wasn't. I don't like the fact that private parking company has got access to my details. I nice money making racket going on.”

Posted 2 years ago

“NCP London Derry House Birmingham - Myself and my husband both parked on the car park in separate vehicles to do a bit of shopping in Town. When I put my ticket in to pay I was astonished when it said £25.00!!! To the point where I even had to ask another customer if it was correct as I was in complete shock. It cost us £50 to park both cars for a few hours to do a bit of shopping!!! I think this is disgraceful and the charges on entry should be much clearer. I would of never parked here if I would of known. In today’s society where there are significant financial struggles £50 is a huge amount of money. It was really stressful because I had not accounted for spending an extra £50.”

Posted 2 years ago

“on 21 August 2021 went to Worcester for a meal, decided to use NCP car park close to restaurant, downloaded park pass to get free one day parking do not understand how it worked I did not realise you had to put the pass on the same day as you were using it, very difficult to understand how it works because I suffer with dyslexia went in to the car park with the Q code and exited with the Q code when I got home I was charged for the parking, very difficult to contact customer services there is one number they just do not answer it if you are in the car park or outside I think NCP car park is just one big money scam.”

Posted 2 years ago

“Double charged for pre paid 24 hour ticket - have written 3 emails complaining and despite submitting the required information still no refund. Really shocking customer service”

Posted 2 years ago

“Parked car went to buy £4 ticket, no cash accepted, didn't understand instructions, train came, left without buying ticket, had panic attack on train. Kind fellow traveller gave me NCP phone number, first call ok, then put through to register account, pin number, credit card details etc. Got cut off as train went through tunnel, started again, ok this time. The couldn't put in car reg. number as instructions unclear, finally ended up with a person again who sorted it but I couldn't hear very well. Man spoke like a machine. Older people are expected to understand all this-left feeling like an idiot, very stressed. Then train delays all day...Will never use NCP again.”

Posted 2 years ago

“Really horrible experience, don't choose this car park. My car got locked in the car park and I have to pay 100 pounds. I received no feedback or refund from the service desk! I stopped my car at the NCP Portman Square parking lot on Monday around 2. As I was leaving at approximately 3:45pm, but I cannot leave the car park as both gates were malfunctioning. Together with 7 other customers, we waited at the exit gate for over 45 minutes. We have tried to contact the car park customer services and support team, but we received no response! In the end, I had to leave my car at the car park due to an urgent meeting. Because of this I have to pay 100 pounds extra parking fee.”

Posted 2 years ago

“No security. Drunk and homeless people in the stairs. Stinks of urine. All these things combined meant our car was broken into. Customer service awful. I was on hold the phone for 40 minutes. The car parks are so expensive I expected some cleanliness and security as a minimum. Why would you use an NCP over another car park?? It offers nothing for the extra cost. Not fit for purpose. Any other item purchased that wasn’t fit for purpose you’d be entitled to a refund. AVOID AVOID AVOID.”

Posted 2 years ago

“After 30min i hinged up, no one answered the call and this is ridiculous !!! Web doesnt answer my questions either!”

Posted 2 years ago

“How many of you have received a letter from a debt collecting company collecting for NCP . I've received such a letter for an offence that happened nearly 3 years ago , and I think this is a SCAM by NCP . I paid the fine , after all this time I cannot prove I did . This is where the SCAM is .”

Posted 2 years ago

“Ncp car parks are extremely expensive complete rip off and draining on drivers pockets park else where and they want their rents reduced how about you bloody reduce costs to us by 75% to make more affordable”

Posted 2 years ago

“I paid for one of the car parks by NCP on a JustPark app, also paid for extension which turns out I didnt need as I came back early. Received an NCP notice for £100 with photos showing me leaving well within my time, disputed with the payment evidence and they rejected the evidence and that I can no longer dispute. Never again dealing with this day time robbery.”

Posted 3 years ago

“Following receipt of two PCN’s, followed by two debt recovery letters relating to a non payment of parking charges it was discovered that I had inadvertently paid to park on a different NCP car park - a few hundred metres from where I was parked ( actually on an NCP car park). My mistake had occurred after I had downloaded the NCP Parking App and my location incorrectly recorded by the App’s GPS. Phone calls to the debt agencies were pretty unproductive however when I resumed communications with NCP, and informed them that I had identified the ‘problem’ the matter was efficiently dealt with and the PCN ‘filed... no further action’ During the initial period (following receipt of PCN/debt collection letters) I wrote a single star review which I have now withdrawn. I am pleased to submit this revised review to clarify matters. Once the ‘problem’ had been identified it was ‘sorted’ by the NCP staff within 24hrs. Thank you.”

Posted 3 years ago

“Great place to park if you want to see drug mess”

NCP 1 star review on 4th December 2020

Posted 3 years ago

“0 Star Review Scam Company Paid and returned early. Paid cash. The machine said "no ticked issued". Was suspicious but as the machine had taken my money I naturally assume I'd paid for the service. Recieved a PCN claiming I hadn't paid. Ignored it. May letters later they've forwarded their claim again me to County Court and are threatening me with a CCJ. I dont have any proof of purchase to support my defence so I wont have much credibility in my counter claim that I will be making. To be a victim of a criminal system like this foes not feel good, especially when they have County Court covering the backs.”

Posted 3 years ago

“Well you could say, what went right ! I parked in one of the NCP car parks in Northampton, St. Peters Way. I was feeling unwell, and on my way to receiving a Covid Test, I couldn't have been there much more than 20 minutes. I went to the ticket machine, which didn't use cash, so I booked the ticket on my phone, or so I thought. However, imagine when I received rather a nasty letter from so called NCP Car Parks, that I was being fined a £100, due to not having paid for my ticket. I checked my bank statement, and found that £1.30 had been paid to NCP Car Parks ! However, even after sending a copy of this statement, the NCP said it was unacceptable, and asked for more proof, a screengrab,whatever that is. I am not very good on the computer, so had to ask my husband to help me with this. I do pity someone who has to deal with this, and does not have a computer or is no too tech savvy. I am still awaiting the outcome, but I will not use one of their car parks ever again. You are not even allowed to telephone anyone ! How convenient is that ?! All you can do, is join their so called web chat, which seems to be staffed by robots, for all the sense and help you can get out of them. Please, if you do have the misfortune to park in one of their car parks, be very careful,as they are faceless bureaucrats.”

Posted 3 years ago

“I Booked through there website and it was easy enough,2 days later i get an email to say ive been upgraded,i get to the airport and the barrier doesnt go up so i have to contact customer service,finally got it all sorted,came back from holiday after a delay with the airline through no fault of my own then they charge me £18 for being 53 minutes over which i think is extortionate,theu then tell me i will be able to claim it back which i tried then they told me it wasnt there fault”

Posted 3 years ago

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NCP is rated 1.1 based on 237 reviews