“This is such a convenient and reliable way to send a parcel! It was collected from our house and delivered safely to the recipient within a couple of days.
Would definitely recommend.”
“Fabulous service, very convenient and easy to use from start to finish, without stepping out your front door. Website is easy to navigate and instructions clear on measuring the parcel and weighing the parcel ,in order to generate the correct parcel price and label. Then it’s just a case of looking through all of those discarded on line cardboard boxes to reuse to package the parcel. Happened to be day when I was in all day so no problem for collection. Parcel sent from England to Scotland and arrived safely and on time. Wil definitely use this service again.”
“ParcelHero? ParcelZero more like.
Zero is how many stars I'd have given them if it'd been an option.
We foolishly used them to courier an important parcel to another country with a scheduled delivery date of February 9. The parcel wasn't delivered until February 13, FOUR days after the scheduled date. The package was time critical as it was to meet the deadline for a important and valuable tender and thanks to ParcelZero we missed the deadline and lost out on the tender. Thanks a million . . . well, several hundreds of thousands . . . ParcelZero.
When we complained they at first blamed it on a public holiday in the destination country (which they should have known about and taken into account before promising a delivery date), but it turned out the package hadn't even left Europe until AFTER the holiday and even more importantly until AFTER scheduled delivery date so that was a lie. And it still didn't explain why it was FOUR days late.
Needless to say, when we pointed that out to them they just said "Terms & Conditions" as if that excused them of all their obligations, responsibilities and promises and washed their hands of it. They might as well have said "nothing to do with us" and "scr*w you".
Avoid at all costs.”
“They didn't come to pick up the parcel, altough my wife was waiting it from 9 to 6. And ParcelHero could not sign an approxiametly time estimation, just the whole day. In the end, they offered to pick up on next monday, in stead of thursday. I rather delivered by myself.”
“Really very simple. Should have done it long ago. Package arrived in tact. Respectfully delivered and on time. Easy to track and much cheaper than I expected.”
“Please do not use this company. They contracted the parcel collection to UPS who did not collect. When I applied for refund they charged me £6. The refund minus the £6 was refunded quickly.”
