“Service was excellent. It was my first time sending 2 large packages from home. ParcelHero instructions were very eay to follow with being able to print the labels at home. Chose UPS to return goods to a seller and UPS was exellent as well. Collecting and delivering the packages on time with free mms informing of the delivery dae and time.”
“Collection didnt happen at all on the first time then we changed from Hermes to UPS. On the second day, we checked with UPS, they had a wrong collection address, which is totally different from the address that we have provided to Parcelhero. After several chase-up with UPS, the parcel was finally collected. If we didn’t check with UPS, the parcel would never be picked up.”
“I used Parcelhero (DPD + DHL were the couriers handling my item) to ship an acoustic guitar from UK to Italy. The box was labelled and taped as 'FRAGILE'. The guitar neck got broken and the item is chipped in several parts. It is now severely damaged and irreparable. As I did not flag this within 14 days from item arrival, they rejected my claim and only offered a £15 credit which I will NEVER use. DO NOT USE THIS SERVICE.”
“Sent some items to America using these for the first time as opposed to Royal Mail who can take up to 2 months to deliver these were delivered within a week so will be using these in future”
“Our parcel was collected at lunchtime on Monday and delivered to our daughter in Canada on Thursday lunchtime! 5 days before the expected due date! This is the 3rd time we've used Parcelhero and each time the parcel has been delivered in 3-4 days! We even sent some hotcross buns this time knowing they would be indate still. Brilliant service.”
“Don't expect your parcel to get there in time. Booked next day delivery specially for moms 70th Birthday, she was meant to open with a video call for me and my kids to watch and it got there the next day. Dont use for anything urgent”
“Make sure you check the list of ‘items we don’t cover/insure’ as it includes pretty much everything.
My package arrived back at the sellers damaged.... paid me lip service but refused to pay out”
