“Absolute joke.
Worst possible experience. Tried to send a table and legs to my customer worth at £270 and insured for £200. UPS lost the table top and the majority of the packaging and only delivered 1 leg and a quarter of the cardboard box.
Tried to open an investigation based on the tiny piece of packaging they retrieved which has taken about a month just to give me a verdict that the packaging was not big enough to support the entire parcel not taking into account that they have lost the majority, of the parcel...and packaging
Tried to give me £15 as a good will gesture...”
“Very good communication. But please ensure that Fed-Ex ‘next day’ has a caveat that says it may not actually be next day. Twice I’ve relied on that promise and was let down...”
“excellent service and very prompt - this was an international delivery from UK to Kenya and the parcel was delivered in 3 days, as they had promised. Good value as well”
“I made sure I paid for the service that didn’t require a printer. So they would send me a QR code to print in store at location point. Failed to send me the QR code and lost my money when they wouldn’t answer my query to get one as time had passed that I had to send my documents!”
“Easy to arrange, Instructions clear, I was informed when parcel had been delivered. Happy with the service, although slightly dearer than a competitor the insurance value cover was higher and as the drop-offs are at the post office it was easy to find”
“Exceeded all my expectations, organised delivery of a large heavy parcel to a destination over 100 miles away and it took less than 24 hrs from collection to delivery.”
