“Horrific experience dealing with this company. 0 communication after losing my parcel, somehow it got found after missing for 3 months, at which point they returned it to sender, again, with no communication whatsoever. All of a sudden, they start spamming me with emails wanting to charge me £30 for returning the parcel, and at the same time refusing to refund me the money I paid for sending the package (£48). Please do not use this company if you want to save your time, money and most importantly, nerves!”
“So easy to do. Put your details in, quotes come up, choose which one suits you the most. It's fab you can choose either a collection or a drop off at a nearby shop. Will always use this sevice now.”
“Excellent, easy, prompt. Good value for money... note the max size and weight for the US is given for same quote... so I ended up putting even more in the parcel and resubmitting the quote... more for my money!
(The only criticism would be instructions of exactly what to do with label for the dim like me... I put the receipt like document inside the parcel incase things didn’t work and customs could trace where it s supposed to be going and coming from... the local depot label they give you went on outside with nothing else... no return address on outside... and all I can say is that it got there... and in the three days to the US as stated).”
“Arranged the courier service from the UK to Spain well in advance. The courier failed to pick it up when they said they would. Eventually got it picked up and it got to Madrid. Here, despite a customs declaration on the parcel and my completing two further requests for customs information by post I got nowhere. Eventually, after more than 3 mknths, Parcel hero say they will post it back to where it came from if I pay a further £26 promptly!
I wonder what i paid the initial fee to get the parcel from the UK to my address in Spain for? Parcel hero make no apologies or take any responsbility.
Don't use them. Though if you just want to give away two lots of money without getting a parcel or even an apology you might be in the right place.”
“Painless. ordered courier online. They picked up when they said they would. They delivered when they said they would and £13 for an 11kg parcel is good value.”
