“Parcel weighed just under 10 kg. Was charged an extra £64 as they said it weighed 40kg. Money just taken from bank. Total ripoff. Cannot get to speak to anyone. Parcel has been weighed at post office. Just under 9kg.”
“On Friday, May 12th, 2023 ParcelHero.com sent me an email requesting that I pay AN ADDITIONAL AMOUNT OF £134.89 for a parcel AFTER it was shipped AND after I had already paid £57.29 for sending the package.
AVOID THIS COMPANY. I AM HAVING A COMPLETE NIGHTMARE WITH PARCELHERO.COM”
“Parcel arrived damaged. It was well packaged also had fragile tape all over it I paid the extra money for posting they are not happy at the receiving end Please let me know how do I get a claim on this. He has sent pictures of damage first time I have used your company. I always use p2 G not happy”
“My mobility scooter arrived completely damaged with the electrics hanging out, a massive scrape on the logo and a wheel rim broken into pieces. I need to speak to a manager please as this is completely unacceptable. Please call me on 07881593718 to discuss further. I have attached a before and after photograph of the control unit on the handle bars showing it ripped open and a picture of the smashed wheel.”
“Just what I needed to find the best parcel service, as so many different ones out there !
Was simple to use and PH very quickly found what I needed.
Excellent and highly recommended.”
“I don’t know why I cannot choose document type in the DHL official website, but I can choose document type in ParcelHero website. It makes me save a lot. And delivered before schedule.”
“I sent something to my sister in Ireland from the UK a month ago. I left phone numbers and email addresses (plural) it’s arrived back at my house yesterday. Parcelhero are refusing to refund me and claim their courier sent a email for a customs payment request. We have no email from them nor do they have proof of sending one. They are point blank refusing to refund me just sending me patronising messages ending with “if there’s anything else I can help you with…”
I just want my money back as the service I paid for was not what I received. I also still need to send the package off again. This is massively inconvenient and the customer service is awful.”
“Great service. A bit tricky to weigh but I used a travel weighing scale. Didnt realise until my package was ready to get the courier label and had to reopen it to include the second label. Maybe that was just me not reading things through properly first.
Took the package to my local pick up point and was received quickly.”
“Brilliant service. Once you know the weight and size of parcel it was quick and easy to get a price.
Collected on time, say to track and delivered w/o days ahead of schedule would recommend.”
“Didn't receive my luggage that I wanted collecting and dropping at my house but got an email saying it been delivered, parcel zero just lost me £500, thanks for nothing.”
“ParcelZERO, AVOID! You have to pay them in advance and they are very efficient at taking your money. They do not tell you when the driver will collect from you, so you take a whole day off to wait for the driver at home. They have no practical means of communicating with them, they hide their contact information. You eventually find a "contact us" link but when you click on it, it takes you to a Q&A page, none of it relevant to your situation, its a joke! The courier driver then arrives BUT does not know how to read instructions so he/she leaves without collecting the parcel. I checked the tracking on their website every half hour but it says nothing about the driver EVER being there, I am not sure the tracking even works. There I am still waiting for the driver but apparently he/she had already come and gone. After searching the whole website, you eventually find the website's messaging system but you only get an answer the next day. "When is driver going to be here, its almost cut off time?". Answer, one day later, "we will have to look into that for you" then only to be told, "oh the driver did attempt delivery but no one was there." so you must pay a cancellation fee. They have GPS information they say proves the driver was there and yet there is no way to track the driver's progress on their website so you just have to guess, infuriating! AVOID this company, they will take your money without providing a service. They failed to deliver a service and yet now they are refusing a refund SO blatantly contravening The Consumer Rights Act 2015.”
