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ParcelHero.com Reviews

4.0 Rating 6,071 Reviews
75 %
of reviewers recommend ParcelHero.com

Phone:

0844 8804558

Location:

Brentford
TW7 9EA

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Anonymous
Anonymous  // 01/01/2019
AVOID this company.. Company have taken an unauthorised payment nearly £363.79 additional payment from bank. AVOID. They used my details saved & took payment at a later date. UPDATE.. Another £286.80 surcharge taken. So it's cost me £675 for a delivery of a second hand Fiat 500 bonnet. AVOID
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Posted 2 years ago
Job well done using UPS. Picked up as arranged and delivered as and when expected, wha's not to like? Thank you, I'll use this service again. David Robinson
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Posted 2 years ago
Happy with every aspect apart from the rude member of staff who spoke to my Mum when she was dropping the parcel at the shop. His customer service was non existent, he was unhelpful, rude and I would never select that store in future as an Evri partner. Otherwise, the price, the time and the delivery lady at who got my parcel back to me was all spot on.
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Posted 2 years ago
The client doesn't receive the package.
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Posted 2 years ago
You never turned up and had to cancel three parcels at a charge of £9.00 EACH!! No customer service available. Joke Would never use again and would sincerely implore others to do the same.
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Posted 2 years ago
Great service Parcel delivered in time. Will use again for sure!
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Posted 2 years ago
Delivered exactly as advertised. Brilliant service.
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Posted 2 years ago
Excellent service.
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Posted 2 years ago
Fantastic, I forgot some important equipment in the UK whilst on holiday in France and managed to get it delivered to my accommodation by midday the next day.
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Posted 2 years ago
The collection was not made, the money has been collected and now we have to wait 10 days or more. There is no telephone service. I would never recommend it.
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Posted 2 years ago
Simple easy website and great prices
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Posted 2 years ago
Stole £150 out of my account without my permission for some fake sur charges disgusting company. Even edit their own reviews to appear like 5 star reviews when it clearly states that they stole money from customers accounts .Shaking My Head.
ParcelHero.com 1 star review on 1st July 2023
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Posted 2 years ago
Excellent service
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Posted 2 years ago
Booked a collection for the the 26th June 2023 between 8-5 no one attended. Was unable to rebook until Wednesday so I had pay again for another courier to deliver. After requesting a refund on the failed collection/delivery I’ll be receiving less than half of what I paid disgusting. Won’t be using this company again.
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Posted 2 years ago
Very easy, would definitley use again.
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Posted 2 years ago
Competitive price and parcel collect and delivered on schedule.
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Posted 2 years ago
Was so surprised at the variety op options dodderentnorces or next day son in print edition label dropped off and posted item delivered to a happy customer next day and cost less than Royal Mail
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Posted 2 years ago
Took my parcel to post office, less than a mile away, so very convenient for me. Arrived at destination on the day expected but wouldve liked a text or email with a time slot that's why only 4*instead of 5
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Posted 2 years ago
The drop off point I selected for a Sunday drop off, no longer accepts parcels for parcel force, which caused me a problem, as I had to take time out of my busy schedule on Monday, to take it to a post office.
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Posted 2 years ago
Overall I was happy with the service provided. However I was disappointed not to have received any notification that the parcel had actually been collected. Nor did I receive confirmation of the delivery to my home. I appreciate that you provide updates on your website, but it's not always possible to log in to check on progress. Maybe this is something that you can look into, in order to provide a complete service. Thank you.
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Posted 2 years ago
ParcelHero.com is rated 4.0 based on 6,071 reviews