“Parcel arrived late despite paying it to arrive before Christmas. The parcel was thrown over the back fence despite elderly recipients being home they had problems finding it”
“Provided the wrong trading times for the post office I had chosen to drop the parcel off. This wasted my time as it was closed despite it stating it was open.”
“It was bit expensive for a small
Parcel but can’t complain as it was a last minute next day collection and delivery so happy I got it before Christmas. Reliable and will use it again”
“Shocking, courier (FedEx) doesn't pick up the parcel when requested/booked/confirmed, or the following day, the rebook process and refund time is a joke, so you have to cancel, and charged £6 (which was 90% of my original booking cost) for someone else failing... Will not be using you again, a failure to collect, is not your customers fault, you haven't provided a service via your network, penalise your courier, not us...”
“Do not use this company. they will almost certainly apply extra charges at a later date for over size/weight which you will not be able to despute unless you have photographic evidence of size and weight. I paid the first charge then a month later they applied and took the same charge again from my account which I am currently trrying to get refunded.”
“I was let down by another “popular” courier company, but had to reschedule with ParcelHero. So glad I did…so professional and very prompt service. Delivered right to my doorstep.”
“Very bad carrier, despite inputting the correct size dimensions and weight a further £72 surcharge was applied to an initial delivery cost of £28. BE AWARE DO NOT TRUST”
“Couldn’t have been easier - collected within 4 hours of booking and made it to the other side of the world two days earlier than expected !! Very happy”
“not happy with the service. was home all day and driver somehow left the labels in the post-box without ringing the bell or calling my phone - you already got here, why not just call??? had to cancel and lose 9 quid. at least i got the rest of the money back”
“Beyond a joke deliver driver was very rude didn’t even pick up item I had to cancel the order and got charged 6 quid two chancel which wasn’t my fault”
