“Very happy with the courier and the delivery. The driver was very efficient and friendly and polite, and the delivery went smoothly
However, the organisation of the delivery was more problematic, I had to cancel one delivery to organise another as I had to change the delivery address due to being given incorrect information.
This was difficult and did not happen without problems so it did cloud my view of the service”
“read the reciews before having anything to do with these scammers. several months later lost delivery and today tried to take additional money from my account. have to take them to court. Read all the negative reviews because they are the legit ones.”
“First time using this service and can honestly say I'm delighted with it. Parcel collected at 11,30am by UPS on Tuesday, travelled 200 miles and delivered in excellent condition at 12 noon on Wednesday. Can't recommend them highly enough and will definitely use them again.”
“Super quick delivery!! They even picked up the package at home - I didn't have to drop it off. Very impressed with the service. Never going to ship with Canada Post again.”
“I was asked to leave the parcel by 12 o’clock on the 13th which I did and received a email receipt confirmation, but it wasn’t picked up until the following day. In the mean time I received an email saying I’d left the cart behind?? Then the follow day two more emails saying your booking is still waiting??
Then the parcel was delivered yesterday which I’m glad about, but not sure why your system didn’t realise the booking had been completed???”
“Very quick delivery and my family received their Christmas presents on time.
Booked the 48hr service from uk to Dubai- price was reasonable.
I’ll definitely consider this company again when sending time sensitive packages overseas.”
“Really easy to service to use. first time user, weight and measure your parcel, pop those figures into the form, decide what service you want, fill in pick up and delivery details. Pay for it, and they come and collect it. No dragging heavy parcels to the post office to stand in long queue's. Delivered well ahead of time. Will use again. Great service to find.”
“if someone is reading this comment, please take this as a warning and do not use parcel hero in anyway!!! these guys are highly unprofessional. They do not have a contact number. Even the customer support does not reply.
I booked my parcel. The delivery guy came and took just three of them and left the other two. I keep on calling him but he did not return. I could not reach to the customer support as they do not have a contact number. The customer support team on email does not reply and it was a horrible experience. It was a nightmare. I would highly recommend you guys not to use parcel hero at any cost.”
“Fed-ex next day delivery. Dropped off at parcelshop Monday Morning....still hadnt been collected by fed ex by Wednesday Night. So i've had to cancel and rebook with another courier.
Parcelhero...no live chat, no phone support. 7 days for a refund...and no idea how much a cancellation fee i will be charged. Wont be using them again.”
