“Do not EVER ship with this company!!!!! We had parcels stolen, damaged and left for anyone to take and depite paying out for their insurance AND UPS asking them to reimburse us they are sending robotic policy messages and finding small clauses that mean we get nothing. There is no compassion, no help and they should NOT be trusted. Just go straight to UPS if you want to ship with them as they have gone above board trying to help us.”
“I have used EVRI for some time and found it to be a simple and effective parcel service, easy to use.
However, this recent, and I suggest unnecessary, change I found difficult to navigate and confusing. As it was my last parcels address to a friend ended up with my name and home town in it as well.
Also I was confused about whether the parcel was being collected or I was to take it to my local shop. I ended up taking it to my local shop and it was delivered today.
I wonder if other uses have found this new layout different or I am a bit of a dunce!”
“Be aware! Just been robed by this company been taking 2 different payments one is £41 another one is £20 ,
I have used them on the 25th November twice and they seem they kept my bank details and now they taking 2 different payments without me using them at all!!”
“Absolutely shocking that this so called 'hero' service can a week after delivery take £27 without any prior notice from my card. (Originally quoted £9 at checkout another £3 for residential charge despite it being The Range store they were collecting from) Reason they say is £4 size difference, £17 admin and VAT. The measurements provided were correct. Their generic customer service thanks me for my patience - I have none, I gave no permission to take from my card, I had no knowledge until the receipt sent afterwards. Now I'm told 18 weeks whilst they look into it. Absolutely disgraceful. Will never use again. **Notice the lack of responses from the company for any negative reviews”
“First time I've used parcel hero and will definitely use them again, various couriers to choose from and a range of prices and delivery options.
I chose a collection from my house and was kept informed of the collection date and time, which was accurate with the parcel being delivered the following day.
Website was easy to use and gave competitive prices.”
